"Had a lovely stay! The staff were so friendly and helpful. Just a couple of tiny suggestions: the air conditioning in the rooms could maybe use a little boost, and the bathroom taps could use a quick polish. Overall, though, a really pleasant experience!"

amazing staff! They were incredibly nice and helpful, going above and beyond to make sure I had a great experience. Their friendly demeanor and willingness to assist really made a difference.

Stayed in February 2025

The surrounding area is not very clean

Staff are excellent and they place is clean. However the bathrooms smelled and I believe the smell comes more from the outside environment, through the windows, etc.

Stayed in February 2025

I guess it would be nice to have some toilet papper on the toilets

The staff was indeed very kind and helpful. The beds were very cozy and the room temperature was nice.

Stayed in January 2025

The washrooms could be greatly improved by providing tissues and dedicated slippers.

The room is actually a capsule space, which wasn’t clear from the listing. It’s a capsule hotel, and the bed and sheets are clean and comfortable. The staffs are also very nice and helpful.

Stayed in September 2024

The bathroom could be cleaner. There are old soaps and old shampoo sachets in the shower, looks like they've been there for a very long time. Some groups of local guests are very annoying: they talk loudly in the dormitory without any consideration for the other guests, until late in the night and very early in the morning. They don't change their behaviour when asked to be less noisy.

The location is very good, close from Chinatown and not too far from Gubeng station. The staff is nice. The dormitory is well organized, with sufficient storage space and light at every bed. Nice living room.

Stayed in September 2024

Nothing

Nothing special

Stayed in August 2024

Great hotel, lovely staff who were very kind and helpful to us. The beds are very comfortable (also great curtains to block to morning light ^^) and the showers and bathrooms are great and clean. There is a common area were you can sit, relax, eat and socialize. We had a great time there!

Stayed in August 2024

I'd put some toilet paper in the toilets

Clean and comfy.

Stayed in August 2024

Since there’s a lot of units in the room, there’s constantly something/someone making noise but I know it’s hard to manage. Also, I don’t know if he’s staff or not, he’s really kind but I had a guy trying to talk me (foreign tourist guest) into Pyramidal Scheme Marketing as I was chilling in the lounge planning my day. He was very nice but I don’t think it’s appropriate to get guests into that especially when they tell you they’re not interested.

Very hoof place to stay in Surabaya! The staff was very nice and helpful, the beds were comfy, quite good privacy!

Stayed in July 2024

The hotel cost and facilities is reasonable for one night. Nearby eatery around the hostel. Didn't spend too long as it was just a brief few hours rest before my volcanoes tour.

Stayed in March 2024

They just renovated and there was a smell in the room they had tried to fix it by putting bowls with coffee in the room. It didn't really help, it smelled like paint or glue. This is probably just temporary though. All the sheets are very synthetic, just fyi. This is expected with the cheap price.

Very nice and accommodating staff. It was clean and private. There is a water refill and kitchen.

Stayed in February 2024

Was a little hard to find, grab car initially took us to the wrong place. It’s on the main road so if the driver starts going down some back streets it’s the wrong place! I found adding ‘kapsule hotel’ or the direct address from booking.com to be best.

Lovely staff, right next to laundry services which were great. Nice communal area. Plenty bathrooms/showers. Comfy bed, good locker space with a key!

Stayed in May 2024

There was no toilet paper, only water to clean. Please note: Be careful if you only enter the hotel name into Grab. A wrong address is linked in the App and Grab will take you somewhere else. So enter the address and not the hotel name in Grab. Otherwise everything was perfect.

The accommodation is very clean and the capsules and beds are very comfortable. The staff are totally helpful and very friendly.

Stayed in February 2024

Nothing.

My recent stay at Autumn Living Hotel was nothing short of delightful. The first thing that caught my attention was the incredible affordability of the accommodations. Unlike other hostel rooms, Autumn Living Hotel offers a budget-friendly option without compromising on quality. One of the standout features is the serenity that envelops the entire place. The atmosphere is calm and relaxing, providing a much-needed break from the hustle and bustle of the city. The rooms are surprisingly quiet, ensuring a peaceful night's sleep. The hotel's strategic location is another major plus. It's conveniently situated near local restaurants that serve mouthwatering dishes. Exploring the culinary delights of the area was a highlight of my stay, and the proximity to these culinary gems was a definite bonus. What truly sets Autumn Living Hotel apart is its exceptional staff. The team goes above and beyond to ensure guests feel welcome and comfortable. In particular, I would like to commend Prapti for her outstanding service. Her warm demeanor and willingness to assist with any inquiries made my stay even more enjoyable. Overall, if you're looking for a budget-friendly, tranquil retreat with a great location and superb staff, Autumn Living Hotel is the perfect choice. I highly recommend it for anyone seeking a memorable and affordable stay in the heart of the city.

Stayed in January 2024

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Stayed in February 2025

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Stayed in February 2025

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Stayed in December 2024

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Stayed in October 2024

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Stayed in September 2024

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Stayed in September 2024

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Stayed in August 2024

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Stayed in April 2024

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Stayed in February 2024

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Stayed in January 2025