The service is very slow. Requested for floor mat in the room because it was not replaced after they cleaned the room, it didn't deliver to the room until checkout.

The hotel facilities is very good. Staff is very friendly.

Stayed in May 2023

There were those slow- moving tiny little ants that appear suddenly on the sofa, bed & vanity areas. Not that many, just annoying.

Lovely, spacious villa overlooking the sea with comfy bed and a separate living and dining area. Kitchenette with adequate cooking facilities and crockery. Spacious bathroom. Staff were lovely, accommodating and courteous.

Stayed in April 2023

check in process was slow had to wait 2 hrs to check in once I got to the hotel. lunch and dinner buffet spread limited for the price. buffet spread to be improved

property was clean and well maintained.

Stayed in May 2023

The aircon took a long time to cool down the room

Stayed in April 2023

Comfortable stay

Stayed in April 2023

the Aircon was not working as expected

good breakfast and room. the executive suite was nice and big.

Stayed in March 2023

Although air con is on when plug in but not cool.enough when back from outside the room is hot n stuffy

Service staff is quite good

Stayed in April 2023

Gets too dark at night.could use more lights.

Staffs were friendly and polite. The villa has an exceptional view.

Stayed in March 2023

Sea sports equipment looked like it could’ve been in better condition. My boyfriend and I weren’t sure if they looked safe.

I loved how spacious the room was, and friendly service from the staff. They were always smiling and willing to answer all our questions.

Stayed in March 2023

The hotel's private beach was pretty dirty we didn't end up going. The hotel is very nice but very far from town and any market/food but close to nice local beaches !

The bedroom view was great and room was spacious! The staff was very friendly. Almost no one there so it was really enjoyable. The spa and massage there was amazing.

Stayed in February 2023

Room wasn’t very clean especially the bathroom. I can still see hairs here and there upon check in. Also at the lounge, outside, they have a cage for their cat. Complete with litter box and the towel they use to cover the cage at night. i love cats, don’t get me wrong but this is not right. You expect your guests to have their meal beside the stinky cage? The area is small so there’s no where to move to anyway. Breakfast was average. Coffee wasn’t kept hot. Milk or creamer not readily available.

friendly staff.

Stayed in March 2023

Pool bar was closed and run down

Staff were friendly and place is clean. Services limited but the live music & magic show were entertaining. Good services, provided shuttle bus to ferry terminal and an enjoyable stay experience.

Stayed in March 2023

View snd location is good snd natural

Stayed in March 2023

Breakfast

Staffs are friendly

Stayed in February 2023

No comment

I am there for some fishing at the pier.

Stayed in February 2023

On the third day, we found a lizard near the clothes rack but understandable since our room is located close to the staircase but nonetheless, everything else was great.

Got lucky to get the top floor, most cornered room with sea view. Resort also accommodated to my twin bed request and overall, we had a pleasant stay there. Thank you so much, Batam View! Will visit again with my family next 🤟🏼

Stayed in February 2023

We have to change room because of air-conditioning issues.when we have to shift room no one even came for help.we have to do everything ourself.front desk reception (night shift)should have minimum hospitality manners.

Location was very good.rooms were spacious

Stayed in February 2023

Room toliet is not cleaned properly (some debris/stains were found)... The toliet seat is loosen and kept sliding; poorly secured. There is only 1 pool table cue at the lounge and the table is poorly maintained, the pool cue tip is chipped and having to pay 20,000 for a game is really overkilled.

The main swimming pool is constantly maintained every morning. Pool towels are fresh and clean. The pool nearer to the beach is quiet and provided some privacy for nude tanning. The jacuzzi pool is great too!

Stayed in February 2023

Maybe due to being sold out and higher guest number, request for housekeeping(make up room) was not done. Were apologetic regarding this but could be better.

Overall was a good experience. Staffs were polite, friendly and accomodating. Thanks.

Stayed in January 2023

As I booked the villa, I guess the water heater wasnt working and it made showers dreadful and as I have an infant along with me, I had to boil water to shower her which is quite troublesome. Hopefully the hotel will look into the water heater issue.

It has an outstanding view, and as far as hospitality goes, this is the best stay in a villa that I ever had in my life. The bed, linen, towels, toilets and food hygiene is good. The staff are friendly and even tho there are a few young staffs, you can see that they are trying their best for us. it has an outstanding swimming pool variety, nice beach and the staff for the jetski at the beach is very knowledgeable and friendly. I will definitely return here again

Stayed in January 2023

the hotel does not have enough operating restaurant.

serenity

Stayed in December 2022

Better management & more staffs for the sea sports . More activities.

Warm service from all staffs. Front desk , Porters, housekeeping, etc . Nice Christmas Eve dinner with live band. Rooms were clean .

Stayed in December 2022

The toilet. The location was quite secluded and had no nearby mall or shops. We had to travel quite a distance to find any shopping mall or convenient store. The shop at the hotel had limited items. No room service.

Friendly staff. Clean rooms.

Stayed in December 2022

Same dishes in breakfast menu everyday

Staff is friendly. Campus and beach deck, beach pool is beautiful

Stayed in November 2022

The slipper in the room doesn't really work as its purpose and the phone in the room is not working

Excellent villa although the room was abit old. Is quite far to go to the city from hotel. Breakfast was ok but restaurant was quite warm and mosquitoes are surrounding all over outdoor area. Staff-Arnold provided us warm and excellent service upon check in and check out. Shuttle bus provide too upon arrival and departure. Pleasant stay and definitely will be back again!

Stayed in December 2022