Very friendly staff and was pleased with the experience

Stayed in April 2025

Mini mart has limited range of merchandise snacks, no ice-cream (??), no souvenirs or casual wear, etc.

Lovely beach, helpful and professional staff, good food, clean apartment with vibrant colours!

Stayed in April 2025

Food choices slightly limited

Location, sea view, Wal to beach

Stayed in March 2025

Some parts of the other joint facilities were a bit rundown. Sliding doors in the apartment were at times difficult to open and close.

Great value and the apartment type accommodation was perfect for a longer than overnight stay.

Stayed in March 2025

Didn’t like the cooked stations at the breakfast restaurant… example noodle as too oily The 3rd party transport company is not very honest & clear in providing the right information Went down to small town ( paid > 900,000 rupiahs) , driver is grumpy , didn’t enjoy the trip experience Information given about the small town is not correct - told us can shop around for 2 hours but there is nothing for us to shop or see there . It is a wasted trip in terms of time & money Despite a few feedbacks to cassia team , we know they tried their best but it is beyond them . Appreciate their negotiation for 10% discount for the trip transportation charged

For breakfast , I feel that the cooked food is too oil & spicy for breakfast . Good to include more Chinese food like steamed fish , chicken wings , soups. The Coffee is fantastic . The staffs are attentive to our requests & provided wonderful service during our stay. Love the variety of fruits & salads sweet bananas

Stayed in March 2025

It was monsoon season so it rained heavily half the time we were there and we could hear the wind howling all night long in our apartment with some rain seeping through the bottom of our sliding door/bedroom windows (bottom of curtains were wet in the morning). We did not see any water activities while we were there even though it was promoted (probably because of the weather). There were some rusty exercise machines in the garden which didn't look safe to play on. The kids club at Angsana was only for children up to 10, so our 11 year old couldn't join. Nevertheless the location works if you want a relaxing holiday with not much to do, and are content to eat at the hotel. The closest township is 30 mins drive out of the resort area

We booked 2 garden apartments (2 bedrooms each) for 6, and were pleasantly surprised by the magnificent seaview from our units, even though we were a bit of a walk to the hotel lobby. The apartment itself is spacious and new. TV had lots of channels and wifi was good. Really like the thoughtful touches in our apartment including rubber slippers, big umbrellas, well equipped kitchenette (no coffee pods provided for coffee machine though) and lots of storage spaces. I also like that there were sunbeds and floats provided at the hotel pool area. There was a covered shortcut to breakfast (at Angsana hotel's cafe). Breakfast buffet spread was good. There is a minimart at Cassia where you can purchase some groceries if you decide to cook (we didn't). We like that both hotels share their facilities and the private beach front is beautiful. The hotel staff was very friendly too.

Stayed in March 2025

Price of drinks not at happy hour

Close to pools amd nice, clean beach area

Stayed in March 2025

could hv more food options and activities.

the room was clean

Stayed in March 2025

Choppy ferry, facilities closed due to monsoon season

Stayed in February 2025

The room cleaning was not good. Towels were changed every other day, and the small ones were taken away and new ones were not brought. The air conditioners smelled of must. The water was not tasty. The food was overpriced and the quality was not up to par. Water for 90,000 Indonesian rupiah was too much. There was nowhere to go from the hotel, no alternative.

The hotel area is beautiful, the beach is well-kept and beautiful, the pool is clean. The staff is polite and pleasant. The beds are comfortable. Breakfasts in the neighboring hotel are good. Tasty and inexpensive ice cream

Stayed in February 2025

Food was mediocre, even at the more high end restaurants at the resort.

Very nice private beach, however there's was wow s lot garbage in the area that should be cleaned better. Next to a golf course where you can play with a guest rate.

Stayed in February 2025

Location is a little off, but very beautiful and the staff is superb! Haven’t been there since the pandemic started and a lot of the staff was still there, and they are very nice 😊

Stayed in February 2025

Food options could’ve been better

Big. Pretty. Esp with the sea front and infinity pool

Stayed in February 2025

The Nasi Goreng didn’t meet expectations—lacking authentic Indonesian flavors and not up to standard.

The customer service was warm and welcoming, with staff always ready to assist. However, at times, the service took longer than expected.

Stayed in January 2025

1. Slow wifi connection 2. Limited activities in the resort 3. Limited choices of food 4. Limited entertainment in room

1. Accommodating staff 2. Clean beach 3. Transportation from ferry to the hotel 4. Transportation to nearby resorts 5. Spacious room 6. Clean room, almost spotless 7. Mini-grocery 8. Good food

Stayed in December 2024

More variety

Basic

Stayed in January 2025

Nothing

We loved everything about our stay at Cassia Bintan. The friendliness of the staff, the room decor, the pool, beach…and the yummy breakfast!

Stayed in January 2025

WE WERE UNABLE TO DO THE TOURS BECAUSE OF THE WIND AND RAIN.

As a family we had incredible days. My concern is due to the children's food in restaurants, especially for Brazilians due to the cuisine. Comfortable apartments and a staff of attendants who are very attentive to our needs.

Stayed in January 2025

Lovely property. Great to have the extra space of a one bedroom with lounge and kitchen. Facilities excellent

Stayed in January 2025

Rooms close to the pool can be noisy. Avoid those if you're sensitive to noise.

We had an excellent time at Cassia Bintan. Everything functioned smoothly. The beach is super clean and stunning. The food is hygienic and delicious. Angsana spa is great. There were enough activities to keep us occupied. Our main purpose was to relax, which this property helped us do.

Stayed in January 2025

The food at the bar and at the restaurant in the lobby are not good. Best to go to the restaurants of the other 2 hotels inside the complex.

Great value for money. The apartments are comfortable and have all you need for a weekend getaway. Beach is nice and big

Stayed in January 2025

the beach n hospitality of the staff

Stayed in December 2024

Nothing, all very good. Would recommend

Great setting, very welcoming and helpful staff. Comfortable large bed, good shower. Blackout curtains. Room had kitchenette with fridge, sofa and table. Pool area and beach lovely. Good breakfast. We enjoyed the beach barbecue.

Stayed in December 2024

The only downfall was the trash on the beach. At least once a day the tide left a decent amount of trash on the beach. They were quick to clean it up but until they did it took away from the beauty of the view.

The property was wonderful. We enjoyed that we were able to use the pool and restaurants at the adjoining facility. Buffet breakfast was great by day 4 we would have liked some more variety in the food - but it tasted good. Rooms were great, clean and good kitchenette. Had I known I would Have taken some more snacks/ lunch food of my own. Wifi was excellent. The staff was amazing. Great quick get away from Singapore.

Stayed in December 2024