Reviews of Hotel Chanti Managed by TENTREM Hotel Management Indonesia This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jl. Gajahmada No.40, 50138 Semarang, Indonesia
#7 of 105 hotels in Semarang
Guests' ChoiceReview Score
Based on 262 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
8.6
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Facilities
8.1
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Staff
9.0
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Value for money
8.2
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Free Wifi
7.5
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Reviewed: June 20, 2022
Rickie
Indonesia3 Reviews9.0“Good for all”- • Leisure trip
- • Family with young children
- • Deluxe King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
need to think about if there is a fire or emergency .. the emergency stairs are not prepared
Breakfast ia good, pool is clean
Stayed in June 2022
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Reviewed: June 17, 2022
David
Indonesia21 Reviews2 helpful votes9.0Wonderful- • Business trip
- • Group
- • Deluxe Twin Room - Non-Smoking
- • Stayed 1 night
check out procedure should be faster. fast check out box should be provided as option
the room is clean and the ambiance is just perfect
Stayed in April 2022
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Reviewed: June 17, 2022
David
Indonesia21 Reviews2 helpful votes9.0“Perfect Stay for Short Trip”- • Business trip
- • Group
- • Premier Twin Room
- • Stayed 1 night
breakfast quality should've been better. the variation of food is good but the taste still can be improved.
Stayed in March 2022
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Reviewed: June 12, 2022
Widya
Indonesia7 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Non-Smoking
- • Stayed 2 nights
- Hotel entry is kind of hidden through the parking lot. - Room is quite cramped, I expect better size room for 4 stars hotel.
- breakfast variety is satisfactory - comfortable bed - polite and helpful staff
Stayed in June 2022
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Reviewed: May 19, 2022
Henny
Indonesia24 Reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
the room is very noisy.
good location
Stayed in May 2022
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Reviewed: May 2, 2022
Kartinah
Indonesia1 review9.0“If I come to Semarang, I think I will stay here again”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
All is good & nice. maybe only for the food a little bit salty
Stayed in May 2022
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Reviewed: April 30, 2022
Agnes
Indonesia8 Reviews8.0“great location”- • Family with young children
- • Deluxe King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
the parking area
very clean room, also comfortable bed and pillow
Stayed in March 2022
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Reviewed: April 23, 2022
Dian
Indonesia1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Smoking
- • Stayed 1 night
i like all
breakfast
Stayed in March 2022
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Reviewed: April 22, 2022
Reyno
Indonesia35 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast is not as good it used to be. Payment is a confusing. At check in I was told payment has been dkne by booking.com , but at check out I have to pay for 2 nights since booking.com only pay for the first night.
Location.
Stayed in April 2022
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Reviewed: March 21, 2025
Na
Indonesia1 review3.0“Inadequate customer service, no special situation plan, and no empathy for guests' needs”- • Leisure trip
- • Group
- • Premier King Room
- • Stayed 1 night
Hello, we mistakenly thought that Hotel Chanti Managed by TENTREM Hotel Management Indonesia (and there was only this one on booking) and Hotel Tentrem were the same hotel, so we booked 5 rooms. Later we found out that you are not the same hotel, so we applied for a refund, but the hotel refused. We used a credit card to guarantee the reservation in advance, but I don’t know why the payment was automatically successful at the first time. I understand your cancellation policy, but I read the wrong hotel, the names of the two hotels are too similar. You are from the same hotel group, I hope you can understand and help me apply for a refund as appropriate. In addition, we successfully checked into Hotel Tentrem at the same time. Thank you.
Stayed in March 2025
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Reviewed: February 28, 2025
Stefanus
Australia13 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
The deluxe room has no view at all facing the other side of the hotel wing and dark. The noise from the mosque call to prayer can be heard every morning disrupting my sleep
.The location is good and close to the queen city mall and in the centre of Semarang.
Stayed in February 2025
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Reviewed: February 9, 2025
Siti
Netherlands28 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room - Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Wonderful hotel
Stayed in February 2025
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Reviewed: October 22, 2024
Ryan
Singapore1 review5.0“Okay to stay for 1-2 nights”- • Business trip
- • Solo traveler
- • Deluxe Twin Room - Non-Smoking
- • Stayed 3 nights
1. very bad smells from the towels 2. Very noisy from nearby mosque (?) in early morning (2-4 am)
room ok, bed fine, breakfast fine, staff are friendly
Stayed in October 2024
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Reviewed: October 14, 2024
Remco
Netherlands57 Reviews5 helpful votes4.0“Disappointing and not 4* worthy”- • Leisure trip
- • Couple
- • Deluxe King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
This hotel was disappointing from beginning to end. Especially considering it’s a 4* hotel. The staff speak poor English, the rooms are old/outdated and with cheap wallpaper on the walls through which the glue is coming out. Bathroom is too small to use at the same time, including the toilet. On our first morning around 9 the front desk called very rudely asking us when we’d leave the room because they want to clean it. We’ve travelled around the world and stayed in many different hotels but this was a new one. Staff say they speak English (which to an extent they do) but they definitely don’t understand it. Breakfast is adequate but not really continental. Even though Semarang is a very touristic city the hotel is not international-oriented. Swimming pool (area) was fine but small and dirty. There were dirty glasses and filled ashtray from what I assume the night before. Even though a staff member walked by for inspection he didn’t clean it and just walked away again.
It’s centrally located in the city and a beautiful lobby. Bed is comfortable and large. After checkout we forgot something in our room. While we were waiting for the car they called down to the doorman and brought it to us, nicely packed. This is unfortunately where the positive review ends.
Stayed in October 2024
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Reviewed: August 1, 2024
Diego
United Kingdom16 Reviews6 helpful votes10“Great hotel”- • Leisure trip
- • Couple
- • Deluxe Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was good
Clean Friendly stuff Great location can walk to old town easily Great breakfast amazing 10/10
Stayed in July 2024
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Reviewed: April 27, 2024
Andy
United Kingdom40 Reviews1 helpful vote10“Exceptional, mainly due to the staff.”- • Leisure trip
- • Couple
- • Premier King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Very comfortable. The breakfast was amazing with a huge selection of food from Indonesian to sushi to European. The staff were excellent without exception.
Stayed in April 2024
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Reviewed: April 19, 2024
Theodora
Netherlands13 Reviews10“Just great”- • Leisure trip
- • Couple
- • Deluxe King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The food price and portions. The wide variety of food during breakfast.
Stayed in April 2024
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Reviewed: March 16, 2024
Eunike
Indonesia4 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Deluxe King Room - Non-Smoking
- • Stayed 2 nights
the breakfast is extremally good
Stayed in March 2024
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Reviewed: March 10, 2024
Sigit
Indonesia9 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Hotel was fully occupied by guest, and it has not been anticipated by the hotel. One of the lift was not working. Need about 30mins just to wait the lift to go for breakfast. Long line of breakfast eventhough the breakfast duration has been separated. Messy in the restaurant (appreciate to the staff who tried to serve us with maximum efforts).
Good staff. Clean hotel. Good location.
Stayed in March 2024
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Reviewed: February 23, 2024
Ratni
Indonesia1 review4.0“Everything is OK only the smell is not OK”- • Leisure trip
- • Family with young children
- • Deluxe King Room - Non-Smoking
- • Stayed 1 night
Smell in the bath room is annoying. The hotel already help to remove the smell but it didn't work.
room is OK. Compliment is OK. Thank you for the compliment
Stayed in January 2024
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Reviewed: January 6, 2024
Alpha
Indonesia10 Reviews3.0“Small hotel, shouldn’t give 4 stars hotel”- • Leisure trip
- • Family with young children
- • Premier Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
No direct access to lobby Narrow parking lot Staff not helpfull
Location is in the center of the city
Stayed in January 2024
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Reviewed: December 26, 2023
Daud
Indonesia45 Reviews4 helpful votes10“Good hotel in Semarang”- • Leisure trip
- • Group
- • Premier Twin Room - Smoking
- • Stayed 1 night
noting
Position of the hotel is good. It is close to the mall, then Toko Oen, then Loenpia Mbak Lien, then also walking distance to Soto Bokoran that is delicious. Room is big enough & clean. I did not try the Breakfast as I went to have breakfast outside.
Stayed in December 2023
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Reviewed: October 10, 2023
Belinda
Indonesia19 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It doesn’t have a lobby that’s accesible so I have to pick everything downstairs.
It’s a unique property that doesn’t have a lobby that’s accesible to everyone so it’s safer. It’s a comfy clean and rather small hotel located in the heart of Semarang, only 100m from Sri Ratu! Very well managed, the food is good, the staffs are nice, the room is squeaky clean and wonderful
Stayed in October 2023
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Reviewed: April 27, 2023
Lina
Indonesia8 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Premier Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
None
The food is so tasty. Many variety of food available. And when the bucket empty, they immediately refill it. The room is clean and cold. The staff are very kind and helpfull.
Stayed in April 2023
