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Reviews of Choice City Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

L9 - Mall BG Junction Jl. Bubutan 1-7, Bubutan, 60174 Surabaya, Indonesia

#22 of 160 hotels in Surabaya

Guests' Choice

Review Score

Based on 52 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    9.3

  • Value for money

    9.1

  • Free Wifi

    7.5

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Showing 1 - 25

  • Reviewed: March 29, 2025

    9.0
    Recommended family short stay and transit.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nope.

    One stop stay for accommodation, shopping and eat. Lokasi ada di tengah kota, dekat dari airport dan terminal. Recommended untuk yang cari short stay atau transit.

    Stayed in March 2025

  • Reviewed: February 25, 2025

    9.0
    Excellent central accommodation
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 2 nights

    A very pleasant well priced hotel, at the top (level 9) of the BG Junction Mall, from which there are fine views, especially of the iconic Empire Hotel half a block away. Also otherwise well located, within easy strolling distance of the main railway station and most of the central city sights (including the submarine if it's not too hot and humid and you like walking). If you arrive or depart outside shopping hours, the friendly security guards will help you find your way in or out. My room was very large, quiet, comfortable and spotlessly clean, there was hot and cold drinking water in the corridor. and also a small gymnasium if you wanted/needed it. The in house restaurant is for breakfast only, but the adjoining shopping mall and children's entertainment centre has good food courts on several levels, with a wide variety of local, Japanese and western cuisines on offer. I tried several of the local cuisine outlets and they were all good. If you're adventurous, you can also try the street food and other restaurants / cafes in the streets nearby. Highly recommended.

    Stayed in February 2025

  • Reviewed: February 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice staff

    Stayed in February 2025

  • Reviewed: January 20, 2025

    8.0
    Decent cheap stay
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was a bit miserable I arrived halfway through serving and hardly anything left.

    Central hotel with rooms running around the 9th floor. Panorama from the restaurant. Room was great everything worked. Not a great choice with the tv but was ok. Shower hot. AC very good with good WiFi.

    Stayed in January 2025

  • Reviewed: December 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    They should replace the electric kettle because its already rusty inside.

    Was my second time Here, and Looks Like they are improving. Thank you for the free room Upgrade!

    Stayed in December 2024

  • Reviewed: December 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    walls are thin

    central location no frills

    Stayed in November 2024

  • Reviewed: December 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    clean and central, the best city hotel you can get

    Stayed in November 2024

  • Reviewed: November 24, 2024

    8.0
    Very Good
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The directions to the reception (9th floor in the mall) could use some improvement. The room was somewhat noisy and not particularly spacious. The air conditioning worked properly only after being checked by maintenance. The volume of the [irritating] corridor music was at times a bit too loud.

    Stayed in November 2024

  • Reviewed: October 5, 2024

    8.0
    OK accommodation once you can find it.
    • Group
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Signage/Directions to Reception … on L9 above shopping mall … was inadequate when arriving by private vehicle.

    Room was comfortable and clean.

    Stayed in October 2024

  • Reviewed: September 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The gym isn't really a gym, only 1/2 machines and the air con wasn't on so took ages to be cold in the room, and many of the machines are old and don't really work/ are broken. Flooring not really suitable. If you want a gym best not stay here. Otherwise hotel is great!

    Great hotel and large room, nicely decorated and garden outside. Great location at the top of a mall. Loads of shops, food options.

    Stayed in August 2024

  • Reviewed: September 3, 2024

    7.0
    Okay hotel for a night
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Strange location inside a shopping mall. Especially late at night hard to find. Room was very very hot when arriving so needed at least 45min full airco to be able to sleep there.

    Good bed and shower.

    Stayed in September 2024

  • Reviewed: August 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 2 nights

    Being inside a mall makes it accessible to many restaurants, groceries. The hotels gives you a good 10% discount on Massage situated inside the mall

    Stayed in July 2024

  • Reviewed: August 2, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely cheerful staff, very comfortable and quiet room, bit quirky on top of the shopping mall! Excellent value for money.

    Stayed in July 2024

  • Reviewed: June 22, 2024

    8.0
    Central Surabaya
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Central Surabaya location, and situated above a huge shopping centre. The breakfast was OK, the beds were comfortable. Cheap and cheerful for a short stay.

    Stayed in June 2024

  • Reviewed: June 6, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    got upgraded :)

    Stayed in June 2024

  • Reviewed: April 26, 2024

    10
    Excellent, highly recommend
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It would be nice if breakfast was included in all room options.

    The staff were incredibly polite and helpful, the room was very clean and comfortable and the breakfast was really good.

    Stayed in April 2024

  • Reviewed: February 10, 2024

    9.0
    Good place for a short stay
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We got “garden view” room - which was actually window partly to small garden, partly to the gym. It was not possible to leave curtain open without people seing you from the gym.

    Good place, comfy room

    Stayed in February 2024

  • Reviewed: December 12, 2023

    9.0
    Highly recommended to stay…also value for money
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Sharing lift with the mall but still more than ok for the sake of convenience

    Best location. Above the mall.

    Stayed in December 2023

  • Reviewed: October 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Extremely clean hotel. Staff were so lovely and helpful, they gave us a free room upgrade! Hotel is situated inside a shopping centre which was good to be close to restaurants and shops. Room was lovely, bed was so comfortable and shower was great!

    Stayed in October 2023

  • Reviewed: August 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 8 nights

    Excellent location, good value for money, and wonderful, warm and helpful staff. Breakfast was reasonably priced.

    Stayed in August 2023

  • Reviewed: June 27, 2023

    7.0
    Good valeu for money if you like to be in shop mall.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Children were running screaming on the corredor. Our room faced the fire stairs.

    The shower was very good and powerful. The staff were very nice and professional. Breakfast was good with a lovely view from the restaurant.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean

    Clean, easy to access

    Stayed in June 2023

  • Reviewed: May 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Non

    Location, staff, food n restaurant in the same building

    Stayed in March 2023

  • Reviewed: February 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights

    Breakfast was nice and delicious. Location is very strategic and near to Pasar Turi. The BG Junction Mall also offers variety of shops and restaurant/foods stall.

    Stayed in February 2023

Showing 1 - 25

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