Cloth hanger in the bathroom is missing

I like location

Stayed in May 2022

limited parking lot breakfast area is not enough for all guests

late check out

Stayed in May 2022

Hotel didn't informed time arrangement for breakfast during covid-19 pandemic.

Hotel in strategic location

Stayed in April 2022

The location hotel is very good and strategic. However the room should be refurnished because the material in it is begin old and not good anymore.

Stayed in May 2022

Resto chairs very worn out, almost sitting on the floor but I am tall so ok but what about short locals..

My number one stay in semarang. Nice staff, great location..

Stayed in April 2022

I did not find the breakfast up to the standard i was expecting, toast but no butter, tea but no milk just little things like that.

The room was very comfortable and clean. Location to the shopping complex was very convenient.

Stayed in April 2022

All is good, nice buffet breakfast. Although a little bit of signs getting old. Bathtubs throw out and a nice shower is better. Chairs in restaurant very uncomfortable, worn out so one sitting almost on the floor, even me at 185 cm tall feel not comfy with so low chair. But good enough for us to stay there always..

Stayed in April 2022

Felt it was a bit noisy from Simpang Lima at night, especially at weekends when it could go on until 3 in the morning, but in retrospect, I should have been prepared for that considering the hotel is right on the main thoroughfare for the city centre. Couple of earplugs is all you need to deal with that, or some over the counter sleeping aid like melatonin that can be bought for around 20000IDR from any pharmacy (not to be taken as medical advice).

Stayed for 10 nights, outstanding customer service, make you feel valued and welcome at every interaction from the concierge, to the reception staff, to the service and maintenance staff. All trained to high standards and look genuinely happy at work, which tells a lot. We visit Semarang often and it was my first time staying at Ciputra... we will certainly stay here again.

Stayed in February 2025

Bathroom may need update or reno but overall is good.

Location.

Stayed in January 2025

No

No proper maintainace

Stayed in January 2025

The building is very old. The room size was very small for a five star hotel.

Location, and connection to the mall.

Stayed in September 2024

Very busy hotel, seems to mainly cater for business people. Swimming pool gets crowded. No small towels in bathroom.

Good location

Stayed in August 2024

i used to like this hotel but the rooms smell so much the cigarettes that i had to watch all my stuff 2 times when i come back home after 2 days in the room , and i asked for non smoking !

Stayed in July 2024

Nothing.

Staff were extremely helpful, location is great and overall facilities good.

Stayed in June 2024

That will be the only thing I didn't like. The furniture is old and also lil bit broken here and there, this has to be renewed because it makes this great hotel looking old and not worthy. Also the carpet has to be renewed, and maybe bigger bins. Even when everything was cleaned, it doesn't look that good anymore, when that's renewed everything will be perfect.

First of all the staff, especially one employee, his name is Hada, he's always in good mood, friendly and respectful, he always has time to help and to inform, and has and open ear for my annoying questions 😂😂😂 he made my stay very comfortable, he gave me the feeling to have a friend in there and not to be alone. Because of him I'll always like to come there again. The breakfast was great. The location is great.

Stayed in March 2024

Clean and tidy, first-class service, like a star hotel standard

Stayed in January 2024

Everything is perfect.

Nice hotel room with bathtub to relax. Good internet connection and perfect location in the heart of Semarang.

Stayed in January 2024

Even the Ciputra bakery is the best in Semarang, 1 minus point, the bread on the breakfast was not fresh but from the day before. Specially the french bread was hard.

Top hotel, professional staff, nice and comfortable room for a acceptable price.

Stayed in December 2023

Nothing !

Near simpang Lima n mall

Stayed in December 2023

When I was there, the AC was not working well but this room was still sold to the customer while the management know that the AC was not working properly.

The location is perfect.

Stayed in October 2023

Exvwllent.. nothing to say

Stayed in November 2023

You should know that the reception desk tried to charge me 20% more than our agreed price. Then lowered it but denied it was pre booked by you guys. I insisted again that the rate is not was agreed and it was a full 10 minutes before they conceded the price agreed by Booking.com. Never seen anything like this - and from a famous hotel in Semarang!!!!

Neat and tidy as usual

Stayed in November 2023

Nothing ,all are good.

Service

Stayed in October 2023

I think rooms are bịt old , i have seen cockroach on the bath tub. Tv remote battery is drained. No free comb. No netflix on tv.

The staff

Stayed in October 2023

None

Strategic location

Stayed in September 2023