I didnt get much the toiletries, supposed have shaver, cotton bud and also comb. and the timing for laundry quiet long

Room clean and tidy and variety of food for breakfast are super amazing

Stayed in February 2025

Room is clean

Breakfast is so good, many options

Stayed in February 2025

The parking spots were very limited due to wedding of a high rank General which causing big chaos for non invitee guests or regular hotel guest like me. The security only prefer to serve those vvip guests! What a shame!

The location to the concert I attended in Pantai Carnival

Stayed in February 2025

wifi was average, water pressure in the shower was average.

I ordered room service for breakfast, was excellent. The bedrooms were a good size and the beds were comfortable

Stayed in February 2025

Breakfast was average quality. Smart TV would be better in the rooms, so we can stream what we want.

King room was good size, nicely finished. Bed was comfy. Was face painting for kids, very happy daughter.

Stayed in February 2025

I think that the cafe there is way over priced as a beer and coffee are comparable to Australian prices. Step outside into Anchol and there are plenty of examples of realistic pricing. Walls a very thin and in general a little run down.

The property by western standards shows signs of old age but is still functional and from our experience largely caters for locals and some Chinese. It was quite cheap to stay there.

Stayed in January 2025

Nice quiet hotel

quiet nice places and big places

Stayed in January 2025

Nothing

Location

Stayed in November 2024

Should provide free shuttle to the Pier

Room

Stayed in October 2024

For such price I expected a bigger room. Since I have experienced other properties in different cities and I can tell that other Mercure Hotels mostly have spacious rooms

I can check in to my room before 2 pm

Stayed in October 2024

Entrance Fee to Ancol. Should be only 1 time fee for tourist stay at Mecure Hotel

Stayed in October 2024

Walls are a little thin where you can hear the doors closing constantly.

Room was clean, modern and comfortable. Front desk also allowed us to check in early which is great!

Stayed in August 2024

Located inside Ancol and every single time you enter Ancol, you have to pay a fee per person for not sure what. I had to go in an out of the Ancol multiple times and every single time I had to pay a fee which was not told to me by the hotel.

Beautiful hotel. Clean and good staff.

Stayed in June 2024

The smell of the toilet came out to the room. Old sewerage piping.

Friendly staff Refurbished room

Stayed in May 2024

The building looks a bit old school. The lift does not have access so that all people can go use elevator without having their access, it’s a bit insecure. I thought mercure is 4 stars hotel and they would probably give us a welcome drink, but the welcome drink is only for accor silver member.

i like the staffs are friendly and there are lots of spaces to hang out at their garden its nice for family to hang out with kids. They do have small football field and there is also the common swimming pool

Stayed in April 2024

I really get disappointed with the gate access to the hotel , we need to pay a extra money every time wile go out side the are of hotel, this is really costly for us as a guest hotel, and also is not clear from the booking.com at all about this, and also the hotel is not informed the guest about this, i think this is really It is very surprising and makes me feel very funny and unreasonable, when we are hotel guests we have to pay extra every time we go in and out of the hotel area where we are staying. I hope booking.com and the hotel will discuss about this in future.

The area near with the Swimming Pools Ancol waterbom and also near to Dufan for my kids

Stayed in January 2024

The light in the room was not bright enough and the furnitures including the wooden floor appeared to be old and a bit run-down compared to other Mercure hotel, no rug was there as displayed on the picture and other facilities like hand-soap was not provided. Only two towels was given whereas I paid for three guest including my son. So many mosquitoes in the lobby area.

Room was very big, breakfast was great and location was good for family who would like to spend time around ancol during holidays. We will come again as my son loves the waterpark, but hope some of the comments can be addressed!

Stayed in January 2024

check in at counter very slow take time need 45 minit Q

Stayed in December 2023

this hotel is located in Ancol, which we didn’t know is like a theme park. so the entrance for Ancol comes with a separate fee of 25.000IDR which does not comes with any of the hotel booking (not sure about other resorts). it was not mentioned anywhere until i was stucked at the entrance, being asked to pay for the entrance fee. and yes, everytime you go in and out you are paying for the entrance fees for Ancol! most ehailing or taxis company don’t cover this, so you have to pay extra for vehicles to go in! when asked during check in, staff was so defensive and saying that my stay doesn’t cover the barcode for free entrance. next day when i checked again with different staff, he explained that all the guests are not covered because mercure and ancol are separate entities. so there you go! if you want to stay at mercure i would suggest looking at different location than inside Ancol.

the location was good with our concert that is at the JIS. breakfast complementary had a lot of choices, and some of the staff (room service and house keeping) are friendly and nice.

Stayed in December 2023

Slow check in process

Clean room and nice amenities

Stayed in September 2023

Room was a bit old, door handle had a rusty screw pointed out of it, closet door were broken, & lack of bathroom amenities, head pillow wasn't really comfortable.

Staffs were nice & helpful, good location.

Stayed in September 2023

The breakfast was very good, really huge selection of food. The extra-bed was not ready at the time of our arrival. But we did nt need it at the end, as the king-size bed was comfy enough for 2 adults and a child.

Stayed in August 2023

There's a charge to enter Ancol for hotel guests that didn't book directly with the hotel

Stayed in August 2023

Because the restaurant on the first floor was full, we were asked to go to the second floor. That was messy. Tables were not cleaned after a person finished his breakfast, so you were seated on a dirty table. The manager is not customer oriënted, the only English he speaks is "No" and "Sorry". Every time you enter the hotel area you have to pay an entrance fee. The hotel explanation is: the management of Ancol is different from the management of the hotel. I think this is bs. Surely they can arrange some pass, Grab cars have that kind of pass already. The bed sheets were dirty. The were immediately replaced with other sheets. These were dirty too.

If you want to see Ancol this is a good location. The hotel is clean. The hotel has his own swimming pool. The breakfast on the second day (on the first floor) was very good.

Stayed in August 2023