At first, no water came out of our room at all. We reported the problem and it was fixed, but the hot water only came rarely. Our room was dirty, with stains on the sheets and holes in the towels. The biggest shortcoming was definitely that there was no insect net on the bed. The room was full of ants and spiders so a net would have been necessary. I have travelled a lot in Bali and this was the first and hopefully the last accommodation without an insect net. As it was a long walk from the room to reception, there was a phone in the room to call if you wanted to order food, for example. However, the phone didn't work, the staff said they would bring a new phone but it never arrived. So every time we had to climb up to the reception if we needed a phone, we had to call the reception. The staff's English was poor and they seemed a bit out of touch. Simple things like the wifi password were not known by everyone and had to be asked several times before we got the right password. The food was not very good and coffee was not included in the breakfast and had to be ordered separately.

The scenery was stunning. There were hardly any other guests in the hotel, it felt like we were the only ones there.

Stayed in March 2024

Unfortunately it already felt off from the moment I arrived, I would have given it a 1.0 rating if not for the staff who tried their best. It was not relaxing at all. Upon arrival, there was no one at the reception, needed to hit the gong to get someone to come up the stairs. Receptionist spoke very little English. When it was time to go to the room, we realised that there were so many steps of stairs to get around the whole place and this was not ideal with two older people in my family. Definitely would not have worked if someone was on crutches or wheelchair. We booked the 2-bedroom villa and only realised there that there was no air-con in the rooms. The temperature was not a problem, generally felt quite cooling, but the moisture was an issue. Everything felt moist in the rooms - some towels that were neatly folded up had some moisture in them and therefore smelt weird and had some yellow growth on them. The bed had a blanket on it and it felt very moist when I slipped between the blanket and the bed. For one bedroom, the toilet was right behind the bed, in the same room, which was weird. The other bedroom had an open-air bathroom with the toilet outside, so it was better separation-wise. However, the open-air bathroom meant you would be using it with all the insects. Also, the shower had a strange way of dispensing water that made it difficult to shower properly. I did not use the bathtub at all as I did not want to have unpleasant surprises hopping into a bath with me. Most of the staff did not have a good grasp of English, and they guessed what we wanted based on context and their limited vocabulary. They really did try their best. Some of their uniforms were dirty when we arrived and made them look a bit unprofessional. Overall, the facilities were poorly maintained - water was pooling at legs of tables and chairs, green moss was growing on many surfaces, the pavilions was crawling with insects and could not be used, surfaces looked and felt dirty.

The staff tries to be as helpful and accommodating as possible, they helped us to carry our luggage up and down the many steps of stairs. The pool overlooking the rice fields and forest nearby had a superb view.

Stayed in March 2024

Peace , friendly staff

Stayed in January 2024

Except view of the hotel and pool that rest is worthless, staff not friendly, no one in charge in the hotel, no management, no receptionist, only few people in kitchen and garden. Food is not enough as international cuisine, only few options and taste not acceptable at all. Please find another hotel to stay in that’s not worth it at all. Worst experience in our life

Stayed in January 2024

It’s in nature, which calls for all sorts of insects and lizards living around. They could do some basis maintenance, ensure honeybee’s and lizards are not around so it safe and hygienic. Room lighting needs improvement.

The view and property location is amazingly, staff is very kind and helpful

Stayed in December 2023

I loved everything.

The infinity pool was extraordinary! The ambience and quiteness of the surrounding nature was so divine and nothing was too much trouble for the staff. The meals were delicious, the breakfast was enormous ... honestly, just come here! It’s so worth it.

Stayed in December 2023

The hotel was an absolute paradise being in nature and having the jungle surround us. the employees were so sweet and helpful! we did two full days of adventures with Adi. he helped us plan our day trips and drove us around. he absolutely exceeded our expectations and we highly recommend you book a trip with him.

The hotel was an absolute paradise being in nature and having the jungle surround us. the employees were so sweet and helpful! we did two full days of adventures with Adi. he helped us plan our day trips and drove us around. he absolutely exceeded our expectations and we highly recommend you book a trip with him.

Stayed in December 2023

The pool was my favorite. The spa was excellent. I love their breakfast u have tons of choices, and staff will treat you like royalty.

Stayed in October 2023

Amazing view. Nice staff and good food. The garden is very beautiful and clean.

Stayed in September 2023

There is no telephone in the rooms connected to the reception.

The staff were wonderful and the treatment was very classy and kind. The place is imaginative, beautiful and romantic, suitable for those looking for a change and away from the noise of the city.

Stayed in July 2023

The bathroom open to the jungle its better to close

All thinks

Stayed in July 2023

The services and the restaurant are horrible bad and vers expensive. You can only buy small waters from them AND we figured out that these small glass bottles were used several times, the safety seal in almost every bottle were opened. Our villa was not in good shape, during the night birds came in our our and stole the tissues from the bathroom, we laughed about it because its funny and nice, but on the other hand the birds also pooped to the floor. We stayed two nights here, they forget the cleaning. Ordered an ice coffe then gave me an americano. In the afternoon they had no milk in the bar. The sunbeds were extremely dirty, the towels were smelly and I could list more. During our holiday we stayed in 5 other places in Bali, it was the most expensive and maybe the worst.

The view and the location is awesome.

Stayed in May 2023

i liked all very much

Stayed in April 2023

The place is full of insects and lizards crawling all over the bedroom, washroom and restaurant. The open bathroom is an open bathroom with bathtub and is very scary with frogs and insects, you can see the view of the bathroom from another balcony. No proper lighting in the bedroom and resort, we had to use a torch during the day time as well. Food is ok ok not many options, we ordered pizza and the bacon had a foul smell. We got up at 6.30 in the morning as there was no water, so I had to search the entire property for some hotel staff who could help me. After an hour I called the phone number on their website and then asked them about the issue with the water.

Only the location was excellent, however it's very far from the Citi centre. It's like you are in the middle of nowhere.

Stayed in April 2023

The villas are located in the jungle so you will encounter some reptiles, amphibians and insects. Although being in the mountains, their numbers aren't enough to affect the enjoyment of the villas.

The villa was clean and well decorated. A lot of thought went into the design, giving the right balanced between luxury outdoor living while also having all the familiar modern amenities. The landscaping of the property is breath taking, you really feel like you're in the jungle without all the negatives associated with it - the landscape is manicured and easily traversable. The food at the restaurant was a delight, every morning we were filled with excitement, and would rush to the restaurant to enjoy our breakfast. The staff were all very friendly and jumped at any opportunity to help us. Bali is often viewed as a desirable destination, Adiwana Dara Ayu makes travelling to Bali ever the more desirable!

Stayed in March 2023

This place looks like a paradise! Entire area is like a fairytale 😍 shame i didn't stay longer. Ordered flower Bath, it's been set up beautifully! Staff incredibility friendly and helpful. Everything did exceed my expectations. Highly Recommended! Thank you! 🙏🏻 Food delicious, fantastic cocktails. Had also floating breakfast, this is amazing expirience. Also possibility of profesional photos around the hotel, definitely worth it! Thank you

Stayed in March 2023

Dirty Away from city Alot of insects Inflexible staff

Stayed in February 2023

no

As soon as we arrived at the hotel, we were in awe, the stone path through the jungle and ponds leads to the hotel restaurant and the famous pool. The staff was 10/10 very friendly guys who helped us with the suitcases. We lived in a villa with a private pool and it was amazing: the first time I saw a bath, which is located in a fish pond and surrounded by jungle, it's just incredible. A couple of times we had problems: once the phone rang due to a breakdown and another huge insect sat on the canopy. Manager Su helped to solve all the problems as quickly as possible. He is just a wonderful and very responsive guy. The pool is clean and beautiful. I think that the place is definitely unparalleled. The complex itself is small and made very intimately. Almost always we swam in the pool alone. It was cool!

Stayed in January 2023

The place needs renovation or thorougy cleaning.

Very helpful stuff. The place is not very crowded and the view is amazing.

Stayed in January 2023

Everything about this property is amazing….. Breathtaking ❤️ Perfect to relax

Stayed in December 2022

it was amazing! Peaceful and beautiful.

Stayed in October 2022

Breakfast options were very limited. The worst part was our room (Utari) is just three meters away from a local farmer’s hut. Apparently he had some disagreements with the hotel and took it on us. He blasted very loud music at around 5am. Reported to the security but they couldn’t do anything. Staff was nice enough to offer us to switch room, however the other available rooms would be a downgrade for us and they didn’t offer any compensation.

Private pool with stunning view to the rice terrace

Stayed in November 2022

not very practical. outdoor shower pressure was uncomfortable, too many dead bugs on the bed, outdated bathroom facilities, no outdoor lights so couldn’t swim at night, no power plug to charge your phone next to your bed.

staff were friendly, amazing views. great if you want to get out of the city

Stayed in September 2022

Ignore all the poor reviews at your peril. The Adiwana Ayu has spectacular views, perhaps even better than the nearby Banyan Tree but sadly the positives stop there. Attention to detail makes a great hotel and this hotel misses it badly in its quality of service, cleanliness, facilities, fittings and food. We chose to stay here based on the idyllic photos and its remoteness. Sadly the photos don't tell the whole story and your own transport is required to seek alternative dining options.

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Stayed in November 2022

The whole place was very run down, very quiet and room was quite old. Room had bugs in it, covers on bed was dirty, and walls weren’t clean. There weren’t any power points next to our beds only one in the closet room and one near our window. We were told our room was on the first level which is completely fine, what we weren’t told about was our bathroom which was completely outside, this was a hassle as it was mostly raining in our trip so the bathroom was always wet or had many insects and animals which made us uncomfortable to go outside. This room also had very thin walls which we could hear other staff and guests around us. The way to get down to the rooms was quite annoying to do every time, even though me and my partner are easy to get around places, it wasn’t very accessible to get to. It is a rocky trail in a jungle setting. Slippery especially when it’s raining. Staff and service were amazing, although food was average.

loved how scenic the villas were

Stayed in November 2022