A minor issue arose regarding a nurse service charge, which I was not informed about in advance. Despite this, Malik handled the situation professionally, and I suggested to Dilla and Ihsan that guests be informed of any non-complimentary services upfront. Overall, the exceptional service from the restaurant staff made my stay memorable and enjoyable.

During my recent stay at the DoubleTree by Hilton Hotel Jakarta - Diponegoro from June 10 to June 12, I had the pleasure of experiencing not only a great stay but also excellent hospitality and delightful dining at the hotel's ground floor restaurant. The check-in experience was smooth and welcoming, thanks to the receptionist, whose name I sadly forgot. At the restaurant, Ibe epitomized warmth and attentiveness, noticing my hesitation at the bread section and immediately offering assistance. Agus quickly addressed my initial discomfort at the entrance by welcoming me warmly and ensuring my coffee preference was met. Nova and Malfa were incredibly responsive, quick, and polite, making the dining experience efficient and pleasant. Daniel at the egg station ensured each guest was satisfied, showcasing his dedication and skill. Abi's cheerful attitude and professional service further enhanced the enjoyable atmosphere. Natashia warmly greeted me on my first night, ensuring a pleasant dinner after a long day of travel. Overall, the exceptional service from both the reception and restaurant staff made my stay memorable and enjoyable.

Stayed in June 2024

Little bit of location

Nice Property, very courteous & helpful staff… Thanks to Henry & Chef Elvis for arranging my non-seafood based breakfast

Stayed in June 2024

Good hotel, good restaurant and breakfast, room was not super beautiful but comfortable enough. We really liked the tours proposed inside or outside of the city via a private guide.

Stayed in May 2024

First of all i want to congrats about staff. they were very kind professional and helpfull. also, gym is big and relax. pool was magnificent also. totally recomended

Stayed in May 2024

The breakfast varieties are too little.

The room is spacious and comfortable. The environment is ice as well.

Stayed in May 2024

The carpet needed some deep cleaning, as there were visible stains.

The room and bathroom were spacious and the staff was friendly. The bed was comfortable. The breakfast buffet had good selections of local and western food. It was close to the metro station although I only took the taxi this time.

Stayed in May 2024

Breakfast and dinner that was included.

Restaurant on 3 floor

Stayed in April 2024

The facilities are really good, it's a escape from the city

Stayed in March 2024

Unsure how it happened but apparently when I had booked, for two people, I had only paid for one breakfast so had to pay for a second when I got there. Also I could have sworn there was a free shuttle included and when I called two weeks before we arrived to organise it I was told that it is only if it’s available, and to call the day before I got there. When I did I was told that there wasn’t any free shuttle, but they could organise a transfer for 600,000 - two to three times more expensive than a cab.

Breakfast was excellent, one of the best buffet breakfasts I’ve had. Room was clean and well organised, staff were attentive and polite

Stayed in April 2024

I had to think long and hard about this question. The prices in the lobby cafe were a bit expensive.

The local foods at the buffet breakfast. There was variety each morning too. We appreciated the spearate room where we inited our precious family to join us for breakfast. We loved chatting with the manager and staff.

Stayed in February 2024

One of the best hotels in stayed in and the breakfast buffet options were so great

Stayed in March 2024

Pool area looked far nicer in pics and lots of smokers in tables near the pool

The buffet, staff, service, foyer, gym

Stayed in March 2024

Got booking wrong.. Wouldn't reimburse until I put foot down.. BUT were very helpful!!

Very nice hotel.. Nice pool. Brek AMAZING.. Good restaurant.. Very nice stay

Stayed in March 2024

An amazing stay. Breakfast buffet was sensational. Service was 10/10. Very happy and will be back whenever travelling to Jakarta.

Stayed in March 2024

The room was fantastic and all the staff was excellent

Stayed in March 2024

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DoubleTree by Hilton Jakarta offers a truly excellent experience. From the moment you step into the lobby, you're greeted with warm cookies and warmer smiles. The staff's attention to detail and commitment to guest satisfaction are exceptional. The rooms are spacious, elegantly designed, and equipped with all modern amenities. Dining options are diverse and delicious, catering to various tastes. The hotel's central location makes it convenient for both business and leisure travelers. Overall, DoubleTree by Hilton Jakarta sets a high standard for excellence in hospitality.

Stayed in February 2024

Nothing

Great buffet breakfast and pool and grounds. Room and bed comfortable too.

Stayed in January 2024

location is a little far from tourist spot and basin water doesn’t go down quick enough as it should.

Breakfast wide selection. staff extremely friendly and helpful.

Stayed in February 2024

Pool, gym, buffet, great service and super clean.

Stayed in February 2024

aircon in the room was set at 16°C... it was freezing when I got in and it took hours to warm it up. I ended up with sore throat

Very nice swimming pool

Stayed in January 2024

Great property. Hospitable staff. Special thanks to Mr. Wissam Aboujaoude, the hotel manager.

Stayed in December 2023

I had a New Year’s Eve dinner in Sea Grain Restaurant & Bar, food was nice however when we left the staff reacted as if we were leaving without settling the payment. We felt quite insulted. Another incident was during check out, the front office assistant was extremely rude, no greeting, no smile and didn’t want to give a receipt for the check out. she finally printed it out but handed it without an envelope. We were extremely appalled..!! having travelled all around Asia and Europe we hope you will improve your staff’s standards of customer service.

Very nice buffet breakfast. Clean comfortable room and bathroom. Gym outdoor and indoor was good.

Stayed in January 2024

Amazing hotel, service was brilliant and restaurant choice and food was incredible

Stayed in December 2023

room size, pool, staff

Stayed in December 2023

Lovely hotel. Fantastic breakfast. Beautiful swimming pool. Nice room.

Stayed in November 2023