Staff have basic English and need training to help guests. After being out all day our room hadnt been cleaned so we had no water either. I was met with blank looks at reception and was asked to talk into Google Translate 😳. Bizarrely I was then asked if I had “requested”the room to be cleaned! I said don’t you do it every day and was then told yes!

Gorgeous hotel. Junior suite was beautiful. Gardens are lovely and everything was very clean and well maintained. Better than photos on their website.

Stayed in February 2025

Lokasi dan staff super ramah

Stayed in December 2024

Included dinner means there is a limit of 150000 IDR, which isnt enough for the meals offered…. Means you always have to pay extra! We had termites and aints in the bathroom. We are not picky, but couldnt stay in the bathroom longer than a minute. They didnt even stop to climb on and into our toothbrushes. We also found hair on our bed (not ours, it was before we slept in it….)

The rooms were large, in our room was a shower and a tub, both with warm water, staff was friendly

Stayed in October 2024

I prefer may put air conditioner, it was hot during the afternoon, and the phone is not working.

It highly recommended for who wanna stay with family, every single spot is beautiful. The place is clean, comfy, and the grapes garden in front of our villa is my son favorites spot.For sure we will come next time

Stayed in October 2024

Facility in very good shape, seems almost brand new and well maintained. Spacious room and beautiful garden. Exceptionally friendly staff. Focus on local produce in the restaurant and sustainability. Tasty complimentary 5o’clock snack.

Stayed in September 2024

Very good place, so beautiful natural

Stayed in September 2024

we tried to fill the bath tub with hot water but the hot water seems to be not enough and switch to cold water. so in the end we couldn’t use the bath tub

the property is very clean with a lot of green area.

Stayed in July 2024

Very peaceful, good dinner and breakfast. Very clean and new

Stayed in July 2024

I wouldn't recommand to choose the pasta for dinner...

We booked the 2 bedroom villa and it was great. The place is clean with comfy bed and big bathrooms. Dinner is included which is splendid.

Stayed in May 2024

No fridge in the room. Couple of flies were in the room and were a pain to deal with.

The water fountain show at night is really cool. The food at the hotel restaurant is top notch. The mountain area and garden are beautiful.

Stayed in May 2024

No refilling for coffee and tea for breakfast

Beautiful facilities

Stayed in May 2024

Beautiful views with very health garden. Food also so good

Stayed in May 2024

Need more kids playground

The rooms, the views and the night show

Stayed in April 2024

Awesome location, comfortable, beautiful rooms and facility, evening light show , helpful and friendly staff and amazing restaurant food - delectable!!

Stayed in May 2024

N/a

Peaceful atmosphere

Stayed in April 2024

Bathtub doesnt work

New and clean

Stayed in March 2024

Nothing, it rained a lot while we were there, but not the fault of the hotel.

Modern and new hotel (opened last year), and the layout of the room was great. We stayed 3 nights in a 2bd/2ba villa and it was spacious and perfect for 3 people. The service from the front desk, and housekeeping were great. The food and staff at the restaurant was excellent as well, and the afternoon snack was a nice touch. We really appreciated the gardens, waterfalls and the water fountain show too. There are not much restaurants nearby and you must have a driver or a car to get around. The hotel located a driver for us to enjoy the local sites, and that was great. Communication with Novi via WhatsApp for all our needs before and during the trip was excellent.

Stayed in February 2024

Nothing to dislike

Completely surprised us. The online photos do not do it justice. Opened in April 23, educational concept and gardens, villas super clean and very modern. As a base to explore Bedugul excellent location. We used it as a base to climb Gunung Catur and visit Pura Pucak Mangu, the northern guardian temple.

Stayed in January 2024

I don’t like that my stay was only for 1 night! I would be so happy to stay longer!!!!!

The beautiful garden, comfy villas, amazing ambiance and great food! The service is WOW!!!!

Stayed in January 2024

Food options were limited Soundproof system to doors and windows is not there but it was not a big deal only sounds of the natures

Place is very good and the weather is awesome colder than the other areas in Bali Concept is amazing

Stayed in October 2023

Amazing place

Stayed in September 2023

Cost of stay was a bit high but the quality and service was worth it.

Breakfast was excellent though choice somewhat limited. Evening meal was excellent but limited choice also. Surroundings and garden were relaxing to be in and back ground music enhanced the experience. 2 bedroom villa was very comfortable. Complex opened in March 2023 so everything was new and villa tastefully decorated Parking was easy. There was no need for room ac as quite cool at night. Reception/check in was efficient and welcoming !

Stayed in June 2023

The rooms are really tiny, the sink is next to the bed not in the bathroom, there is no hangers, no lockers, no space to move and it got really thin walls that you can hear the neighbors talking. To make matters worse we had very very rude and insensitive neighbors, playing really loud music 7:00 am in the morning, and with the thin walls we couldn’t even sleep. I think there might be some places around with the same views but maybe better rooms.

The place is really nice, full of plants and nice views. There is this afternoon snack area where you can relax, have a drink and watch the coy fish on the lake. It also has a number of good spots for photos and a somewhat good restaurant with a really nice area as well.

Stayed in January 2025

The hotel's concept is "from farm to table," as they have gardens with vegetable and herb crops. Unfortunately, the restaurant menu had very little of that. We asked for fruit at breakfast and were told there was none, which seemed incredible since fruit is abundant in Bali. The breakfast includes only one cup of coffee; you must pay extra for another cup. The rooms could be somewhat cleaner and were missing coffee; only tea was available. The location is far from the airport. We arrived there by taxi; depending on traffic, it takes at least 3 hours (or more) to get there from the airport. There was a bar but only soft drinks and no alcohol. This hotel has the price of a 5-star hotel but doesn't live up to that expectation.

The hotel is located in the lake area and near hiking trails. Although Bali is generally hot, the temperature was pleasant, around 26 degrees with a breeze. The rooms are very comfortable, and the hotel's design and gardens are lovely. Our breakfast and dinner were included, and they offered us tasteful vegan options, albeit slightly small. The staff was friendly.

Stayed in July 2024