Amazing staff

Stayed in March 2025

Wonderful stay, great spread of breakfast and lovely staff throughout the hotel. Nothing is ever a big ask. We will return!

Stayed in March 2025

Extraordinary customer service. Great location and well maintained property.

Stayed in February 2025

Everything was fantastic!

The room was clean and spacious. All the staff were courteous and helpful, always asking if there is more they can do.

Stayed in February 2025

So sorry, its noisy in the morning because the motorcycle just passes in the front of hotel.

Its good . Nice and the place is strategic.And Clean

Stayed in February 2025

There is no breakfast included

The friendly staff made the stays very pleasant.

Stayed in December 2024

nothing

everything

Stayed in November 2024

The hotel was amazing! The food, the room, the staff, everything was perfect. Especially the staff was so kind and helpful! We would definitely go again and highly recommend Fairmont Jakarta!

Stayed in December 2024

Shower handle needs to be repaired. Leaking water from the shower head towards hose connection

Well maintained property and room was very tidy

Stayed in December 2024

Centralized temperature for the aircond. Unable to adjust the temperature to my liking. The hotel is in front of busy road which can be quite noisy to people who are sensitive to noise.

Room is very spacious & comfortable. The toilet is very cozy and well equipped. Spacious and nice lobby. Staffs are very nice & accommodating. Very near to a lot of attractions.

Stayed in October 2024

Super spacious room, staff hospitality, hotel facilities, view from the bedroom

Stayed in December 2024

None

Strategic location in South Jakarta. Walking distance to Plaza Senayan and Senayan City. They have underground connection to Plaza Senayan.

Stayed in October 2024

Expensive

Luxury, good location

Stayed in October 2024

The wifi Internet on 9th floor especially room #912 is not working properly.

This was our second time, staying at Fairmont. The 1st one was 5 nights during quarantine. We didn't get to enjoy the facilities. This time, 4 nights, we used the pool, the gym, and even the spa. All facilties are in good condition. Our room was clean, the bed was comfortable and we had a good sleep too. The view of the golf course was amazing. Started from the greetings at the entrance, the concierge, the staff at reception, housekeeping, the breakfast staff, the 1945 restaurant staff.. all so friendly, well acknowledged, and quick in responses.. I have to give a compliment to especially to the reception staff, Miss Dea and Miss Tania.. They were amazing in handling our bookings. I honestly think it feels like home.

Stayed in September 2024

Friendly ess

The chef and staff on the restaurant is great and help me my vegetarian options in quick Indian food

Stayed in September 2024

Despite being on floor 19 you could hear the traffic and other guest rooms could hear your room for some reason ..sound proofing could improve

Location and staff were amazing , have been staying here regularly and everytime it's a pleasure

Stayed in September 2024

Rooms are not soundproof.

Breakfast spread is a 5 star! Kudos to the chef and team. The location of hotel is connected to Plaza Senayan and at every point there are security guards to ensure safety for everyone. Additionally, their spa was excellent. Try their signature massage, definitely will relax your body and ease those tired muscles.

Stayed in September 2024

Loving it too much that I can’t wait to come back.

Fairmont Jakarta offers an extraordinary blend of luxury, elegance, and impeccable service, making it deserving of a perfect 10. From the moment you step into the grand lobby, you're greeted by a warm, sophisticated atmosphere that sets the tone for your stay. The rooms are spacious, beautifully designed with modern touches, and offer breathtaking views of the city skyline. The service is truly world-class. Every staff member goes above and beyond to ensure guests feel pampered and well-cared for, addressing needs with efficiency and genuine hospitality. Fairmont Jakarta's location is ideal for both business and leisure travelers, providing easy access to the Senayan Mall shopping, entertainment, and key business districts. Every aspect of the stay feels thoughtfully curated, leaving you with an unforgettable experience.

Stayed in September 2024

The water pressure in shower was low pressure and the sink was stuck

Overall Good

Stayed in September 2024

The room is spacious, clean and has luxurious bathroom equipment.

Stayed in September 2024

Checkin time is very late, sometimes the room is not ready until the evening.

Comfortable bed and spacious room. Location is great near GBK and CFD. Breakfast os good

Stayed in September 2024

aircon struggled one day, breakfast had big variety but sometimes didn’t hit the mark.

Location (close to shopping centres, transport, stadium), facilities, cleanliness, staff were responsive.

Stayed in August 2024

Nothing

The air conditioner is a life saver for 32 degrees. Also the staff is helpful and welcoming.

Stayed in August 2024

The only shortfall is that the room aircon broke down halfway through my 1st night stay and the room was really stuffy and warm and the aircon was fixed only on the day after

Environment is very well maintained and feels safe Staff was exceptionally friendly, warm and helpful. The only shortfall is that the room aircon broke down halfway through my 1st night stay and the room was really stuffy and warm and the aircon was fixed only on the day after. However, even with this, the room stay was still superb and comfortable. Love that the room is really quiet. Service at Willow Spa was really lovely and the staff there was very friendly and skillful.

Stayed in August 2024