Reviews of Four Points by Sheraton Jakarta Thamrin This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jalan M.H. Thamrin Kav 9, 10350 Jakarta, Indonesia
#194 of 540 hotels in Jakarta
Guests' ChoiceReview Score
Based on 242 hotel reviews
7.9Score breakdown
-
Cleanliness
8.1
-
Comfort
8.1
-
Location
9.1
-
Facilities
7.7
-
Staff
9.2
-
Value for money
7.9
-
Free Wifi
8.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: November 27, 2024
I
Indonesia15 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
Good location
Stayed in November 2024
-
Reviewed: November 21, 2024
Nur
Malaysia5 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The staff and the hotel were so amazing! The location is excellent
Stayed in October 2024
-
Reviewed: October 26, 2024
Md
Brunei3 Reviews5.0Fair- • Business trip
- • Couple
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
nil, all are fine
more clean and the client want it
Stayed in September 2024
-
Reviewed: October 18, 2024
Riana
Indonesia18 Reviews3 helpful votes10“Avoid 8th fl”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
I booked twin room and I got a room on 8th floor. The room faces the street so I could heard all the noise from the street, I couldn’t sleep all night so of course I couldn’t work on the next day. It was a shame that I paid that night not cheap. Of course they moved me to other room when I complained but still I was not happy with the money I had spend for that night and I lost a day to cannot work because of no sleep. It was a business trip.
Location is good, all staff are friendly and helpful.
Stayed in August 2024
-
Reviewed: September 16, 2024
Siti
Malaysia21 Reviews1 helpful vote10“Hotel staff are friendly & helpful. Got a call to check of everything’s ok.. and housekeeping team leaving a sweet n”- • Leisure trip
- • Solo traveler
- • Twin Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
Can be quite noisy from the traffic, but it doesn’t bother me.
Location! Just opposite Sarinah Mall, walking distance to Plaza Indonesia, and Grand Indonesia.
Stayed in September 2024
-
Reviewed: September 12, 2024
Nik
Malaysia5 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Had dinner at the restaurant. Food was not good.
Excellent location. Good breakfast
Stayed in September 2024
-
Reviewed: September 7, 2024
Jin
Malaysia1 review10Exceptional- • Business trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Services from the hotel attendant. Thank you to NAILA whom providing good services in the restaurant/bar.
Stayed in September 2024
-
Reviewed: August 7, 2024
Mariame
France30 Reviews3 helpful votes10“Perfect”- • Leisure trip
- • Solo traveler
- • Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The location, the staff, the breakfast Hana’s very warm and professional check in process
Stayed in August 2024
-
Reviewed: July 31, 2024
Dominique
Belgium12 Reviews10“10/10”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
I recently had the pleasure of spending three nights at Four Points by Sheraton Jakarta, and I am thrilled to share that my experience was nothing short of exceptional. From the moment I stepped into the hotel, I was impressed by the warm and personalized service that set the stage for a memorable stay. Upon arrival, I was pleasantly surprised to be greeted by name—a small but meaningful touch that made me feel immediately welcome and valued. This level of personalized attention is a hallmark of excellent service, and it was clear that the staff at Four Points by Sheraton Jakarta truly understands the importance of making guests feel at home. The breakfast offerings were fantastic. Each morning, I was greeted with a diverse and delicious selection of food that catered to a variety of tastes and dietary preferences. Whether I was in the mood for a hearty meal or something lighter, the buffet had it all. The quality and freshness of the food were exceptional, and the breakfast team worked tirelessly to ensure everything was perfect. The room itself was a haven of cleanliness and comfort. It was evident that great care had been taken to maintain high standards of hygiene and upkeep. The attention to detail in the room’s design and amenities contributed to a restful and enjoyable stay. I particularly appreciated the thoughtful touches that added to the overall comfort and convenience. I would like to extend my heartfelt thanks to several individuals who made my stay truly remarkable. Chelsea, Hana, Fahri, Pak Dedi, and Pak Franklin each played a significant role in ensuring that my experience was flawless. Their professionalism, friendliness, and dedication to guest satisfaction were evident throughout my stay. Whether it was through their attentive service, helpful recommendations, or simply their warm smiles, they each contributed to an outstanding level of hospitality. - Angga Permana -
Stayed in July 2024
-
Reviewed: July 19, 2024
Khalifatulloh
Indonesia1 review1 helpful vote1.0“Overpriced laundry, kind but incompetent front staff.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
despite having paid for the breakfast upon checking in, they keep asking me to pay again. I ordered gado-gado but the rice cake was rancid. Laundry is so overpriced.
the staff were nice but incompetent.
Stayed in July 2024
-
Reviewed: June 9, 2024
Muhammad
Malaysia2 Reviews10Exceptional- • Business trip
- • Couple
- • King Room with City View
- • Stayed 2 nights
The room was big and clean. Breakfast buffet was ok with minimal of verity. Central location and easy access.
Stayed in June 2024
-
Reviewed: June 9, 2024
Rasvanvalai
Thailand1 review5.0Fair- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Bed sheet and towels are not clean and smell strange. Chair was stained.
Location is good.
Stayed in June 2024
-
Reviewed: May 25, 2024
Soumaya
France17 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Very nice hotel with very friendly staff
Stayed in May 2024
-
Reviewed: May 7, 2024
Khairul
Malaysia5 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Highly recommended and easy access for walking distance to train station👍
Stayed in May 2024
-
Reviewed: April 7, 2024
Hardina
New Zealand4 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything, especially the service. Good job Fahmi and team :)
Stayed in April 2024
-
Reviewed: March 4, 2024
Riana
Indonesia18 Reviews3 helpful votes10Exceptional- • Business trip
- • Solo traveler
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Good location, very close to shopping center and MRT, nice activity at front of hotel on sunday morning. All staff are very friendly.
Stayed in March 2024
-
Reviewed: February 1, 2024
Edwin
Malaysia1 review10“Very friendly, helpful staffs. Only set back was smell of cigarette smoke in the room corridor.”- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Crowded lobby area.
Good location, simple and clean.
Stayed in January 2024
-
Reviewed: December 14, 2023
Li
Finland22 Reviews6 helpful votes5.0Fair- • Business trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
facility is old, room furniture is old, old is not the problem, problem is the room is not so clean. especially linen. I am sure the linen is changed but just not clean enough. bit surprise it's under name of four points Sheraton.
location is great. staff are very friendly, breakfast has good options but just the restaurant is bit small so in morning rush hours it's crowded
Stayed in December 2023
-
Reviewed: December 8, 2023
Curtis
Indonesia5 Reviews5.0Fair- • Business trip
- • Solo traveler
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Noise from traffic outside can be heard disrupting sleep .... staff can be more friendlier ....
Location
Stayed in December 2023
-
Reviewed: November 19, 2023
Sarah
Australia1 review1.0“we left and went to another hotel- it was unpleasant and we felt unsafe.”- • Business trip
- • Group
- • King Room
- • Stayed 5 nights
it was dirty and had poor maintenance- broken lift, cracked mirror and basin etc. Sheets were stained, shower mouldy- it was very unpleasant. It was also very loud.
Stayed in November 2023
-
Reviewed: November 14, 2023
Boon
Singapore2 Reviews6.0“Will not possibly come to this hotel again.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room aircon was bad. Was not even cool. Told the reception and a technician came and repaired but the room was still not cool. Bad experience. Breakfast is not great too.
Location was good. Near to Grand Indonesia mall however the road is always jammed. Staff at reception counter is very attentive.
Stayed in November 2023
-
Reviewed: November 5, 2023
Zefri
Malaysia34 Reviews10“Will stay again if go to jakarta in future.”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
No comment
Near city centre
Stayed in November 2023
-
Reviewed: October 15, 2023
Lisa
Australia1 review6.0Pleasant- • Business trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff very helpful and friendly, the breakfast are excellent
Staff
Stayed in October 2023
-
Reviewed: September 29, 2023
Beng
Singapore4 Reviews1 helpful vote5.0Fair- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
it is too near to the main road. the hotel recognize that, and they put ear plug by the bed for its guests.
Stayed in August 2023
