If you’re only having an overview at the facilities it looks ok, but as soon as you start focusing you spot all sort of defaults. In the room that I occupied the showers water was lukewarm, the hair dryer did not work, the drapes did not allow darkness because they didn’t close properly. The staff would come to my room at the worst possible time (I may just have been unlucky!), sometimes you had to wait 10min for the pool bar to be staffed. Nothing catastrophic but it add ons quickly. I stayed at bonvoy hotels at other places in south east asia, and this place is below standards.

Breakfast was good.

Stayed in August 2024

Laundry services - some clothes were not clean when returned- expected not value for cost we spent on laundry services

Staff made us welcome the entire time of our stay, beds were super comfortable.

Stayed in July 2024

Location fantastic. Million dollar breathtaking views. Staff as good as it gets. Very friendly atmosphere. Breakfast good. Been many hotels I Asia and this stay was the most enjoyable ever.

Stayed in June 2024

The housekeeping had forgotten the hand towel and face washer in our bathroom but it is not a problem considering the room is very clean. Also, the shreded Cakalang/Tuna (one of the Side dish for the Nasi Kuning) was off. I had a swollen and an Itch tongue after I had the Nasi Kuning with that shreded Tuna.

A comfortable bed, the aircond was good, closer to the mall. It’s a clean accommodation and the view from our room was lovely.

Stayed in May 2024

Didn't have separate switches to turn off bathroom lights from bedside lights. Pool music a bit loud if you had a room right over it.

Excellent service from airport pickup to checkout. Was generous enough to give us extra hour at check out. Room reasonable size. Plenty of outlets. Pretty quiet. Breakfast was excellent with plenty to choose from. Staff welcoming and quick to help. Wifi good. Room service quick and reasonable. Light switches a bit confusing. One turned off bedside outlets and bathroom. Hotel was full so catching an elevator took a while at key times.

Stayed in April 2024

I enjoyed the service from all staff members, the quietness of my room, the food, and the gym. I enjoyed it so much, once I left the hotel to go to another one closer to the airport, I chose to return.

Stayed in May 2024

Not Recommended

Not Recommended

Stayed in March 2024

Cleanliness was not on 5 stars hotel standard.

Location, attached to the Mall, superb breakfast and amazing sea view.

Stayed in March 2024

Noting to say

Very good and helpful personal. Very good and good choice of food. Specialy I liked puding, best I Ever head. Good masaz and pool area with a bar.

Stayed in February 2024

Old facility

Friendly staff

Stayed in February 2024

Nothing, that I had to leave before the grand breakfast due to a rescheduled flight

Great rooms, amazing beds. Staff very friendly… mall accessible via hotel

Stayed in January 2024

Nothing

Good

Stayed in January 2024

I liked everything about this property and loved my stay there

Stayed in October 2023

There’s nothing to not like about this property. Staff had exceptional customer service and the breakfast was beautiful

The property has amazing view of the mountains and you can even see the volcano as well

Stayed in September 2023

You definitely need to improve the cleanliness and facility. I booked for 7 days (6 night), but changed three rooms while staying. In the first room, there were stains on bed sheet, the carpet behind the curtains is slightly moldy. The edge of the shower curtain in the bathroom has also become moldy. I can smell people smoking on the floors above and below in the bathroom. I have asthma, so I can only request a room change. They upgraded our room for apologize which was nice, but my husband was bite by something in this second room (could be bed bug or something else), then we reported it to the reception again, and they upgraded our room again. Staffs here were really nice and helpful, we can see that they tried their best and wanted to provide us a good experience of stay. However, the facilities in this hotel is too old, and it really need renovation and refurbishment.

The location is really good, it is a perfect location to see sunset.

Stayed in September 2023

The air conditioner smelled musty and made my throat feel sick. I can't stop coughing

Stayed in September 2023

I love everything

Breakfast is good and the staff are very helpful

Stayed in July 2023

Nothing

The Service and location. 24/7 roomservice, staff always on top of everything and soo friendly. Breakfast was amazing, literarily everything you could ask for. Pool view was out of this world, sunsets everyday.

Stayed in July 2023

From the beginning I enter the room, the room was very very hot!!, no small towel, dirty coffee glasses. I requested all items that was missing, but they came with different things.

only the breakfast

Stayed in June 2023

Nothing

This hotel exceeded our expectations. It has everything one could wish for: very welcoming, friendly, gracious and helpful staff; a lobby and restaurant that is bright, spacious and spotlessly clean; an excellent buffet breakfast with a large variety of choices; a modern, well-equipped fitness centre; a well-furnished room with very comfy beds. We stayed two nights and would have loved to have stayed two more.

Stayed in April 2023

nothing at that time of stay

as far as I concern we did have a pleasant stay. Thank you

Stayed in May 2023

Check in at 15:00

Swimming pool and service

Stayed in April 2023

Musky smells Stains Shower took long to get warm

Comfortable bed

Stayed in April 2023

The bed linen has quite a strong smell the first night I stayed in the hotel. But subsequent nights were fine.

Staff were really nice and helpful. Upgraded my room free-of-charge due to some renovation works.

Stayed in January 2023