Reviews of Gran Melia Jakarta This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jalan H.R. Rasuna Said Kav. X-O, Kuningan, 12950 Jakarta, Indonesia
#30 of 539 hotels in Jakarta
Guests' ChoiceReview Score
Based on 285 hotel reviews
8.7Score breakdown
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Cleanliness
9.1
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Comfort
9.2
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Location
8.7
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Facilities
8.9
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Staff
9.5
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Value for money
8.5
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Free Wifi
9.2
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Reviewed: April 3, 2025
Cody
Netherlands73 Reviews21 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
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I recently had the pleasure of staying at the Gran Melia Hotel in Jakarta, and I can confidently say that it exceeded all expectations. From the moment I arrived, the experience was flawless. The hotel’s design is simply stunning – a perfect blend of modern elegance and sophisticated comfort. Every corner of the property reflects impeccable taste, creating a welcoming atmosphere that felt like a luxurious home away from home. The quality of food was absolutely top-notch. Whether it was a delicious breakfast or a fine dining experience, each meal was a testament to the high standards the hotel upholds. The breakfast buffet, in particular, was a highlight. There was a wide variety of options, from freshly prepared international dishes to local delicacies – all incredibly flavorful and beautifully presented. What truly made my stay special, however, was the exceptional service. The staff at Gran Melia went above and beyond to make me feel comfortable. I would like to give a special mention to Rudi, who took the extra care to make sure my breakfast experience was nothing short of perfect. His warm hospitality and attention to detail made me feel like I was being taken care of like family. The entire process, from check-in to check-out, was smooth and efficient, and I was always greeted with a smile. I can not recommend Gran Melia Jakarta enough – it’s truly a five-star experience in every sense. I can’t wait to return!
Stayed in April 2025
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Reviewed: March 15, 2025
Febyn
Indonesia56 Reviews17 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Since the hotel building starts to age, some small parts in the room are a bit dated and needs refurbish. However, it was not a deal breaker for me as they maintain the cleanliness and the overall stay was enjoyable.
The hospitality of the staffs was unforgettable. They were very friendly and always greeted me by my name. They were very attentive especially the person in charge in the pool area. They served delicious meals in both breakfast area and in-room dining. I got a free room upgrade which I really appreciated.
Stayed in January 2025
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Reviewed: March 10, 2025
Harold
Indonesia2 Reviews10“Rebecca and the whole team was so lovely”- • Leisure trip
- • Family with young children
- • Premium Room
- • Stayed 2 nights
- • Submitted from a mobile device
We won the guest of the day price and they upgraded us to the suite. We were so happy. Thank you so much
Stayed in March 2025
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Reviewed: March 7, 2025
F
Switzerland40 Reviews4 helpful votes10“great place next to Swiss embassy”- • Business trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
to leave after only one night
upon arrival we were announced to be guests of the day and therefore upgraded to a suite. we enjoyed it very much, the suite, the free Pizza as well as the extra late check-out. everything was perfect, in particular the teppanyaki at Yoshi Izakaya restaurant. a big thank you goes to Ayu & Katrince for their great hospitality
Stayed in March 2025
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Reviewed: February 28, 2025
Bv
Indonesia2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Premium Room
- • Stayed 1 night
I demand some strawberries in my room but i could have it until going back to reception for payment. I suppose it was possible to put it on my room note.
The size of the room, the confortable bed and the bathtub
Stayed in February 2025
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Reviewed: February 22, 2025
Mohammed
India5 Reviews8.0“I had a nice stay overall”- • Business trip
- • Group
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing much
Its clean and beautiful with helpful staff
Stayed in January 2025
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Reviewed: February 3, 2025
Dolorosa
Singapore8 Reviews10“Excellent”- • Leisure trip
- • Couple
- • Premium Room
- • Stayed 5 nights
- • Submitted from a mobile device
Safety and cleanliness and the amazing staff
Stayed in January 2025
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Reviewed: January 11, 2025
Jorgen
Netherlands10 Reviews3 helpful votes10“Amazing”- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
Great hotel, great service, great location, very clean, and amazing high level of service, all crew fantastically friendly, they know what is hospitality. Well Gran Melia team well done!!
Stayed in January 2025
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Reviewed: January 3, 2025
Freek
Netherlands44 Reviews4 helpful votes10“Wonderfull service and the most amazing breakfast that caters high quality food for al nationalities”- • Business trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
Location close to a busy road does not add to attractiveness of the location.
Large rooms, best breakfast ever (and that says a lot as I travel a lot), friendly staff that even sang for my birthday (thank you!) and offers a little garden pool as an oasis in Jakarta.
Stayed in December 2024
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Reviewed: November 19, 2024
Norman
Singapore4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
The pillow is uncomfortable and too thin.
All was good.
Stayed in November 2024
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Reviewed: November 16, 2024
Khaled
Saudi Arabia14 Reviews10“Excellent Hospitality Made me feel very welcomed Got free upgrade Excellent facilities Professionnel staff serving yo”- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Very clean Excellent Facilities Professional Staff
Stayed in November 2024
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Reviewed: October 17, 2024
Mark
South Korea1 review9.0Wonderful- • Business trip
- • Solo traveler
- • Red Level Room with Executive Lounge Access
- • Stayed 12 nights
- • Submitted from a mobile device
Staff in the Red Lounge were exemplary.
Stayed in October 2024
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Reviewed: October 3, 2024
Vikram
Singapore1 review8.0“Perfect in every way”- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
The service is impeccable. I had a bit of an emergency-my shoes’ sole came apart just 45 minutes before my meeting. The hotel staff were on it straight away and got the engineering staff to find super glue and helped me fix the sole. And all the while, they were genuinely concerned to make sure that I got a good outcome.
Stayed in October 2024
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Reviewed: September 27, 2024
Rajeswary
Malaysia1 review10“Definitely the best choice in Jakarta”- • Business trip
- • Solo traveler
- • Premium Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
The best thing about this hotel are the staff. I had a wonderful few days and I’ll like to mention the staff friendliness and readiness to serve with a smile and they all went above and beyond to ensure I had a great stay. Special mention to Santun and Prihatin. I had a busy schedule and had to have my dinner at the lobby restaurant each night, both Santun and Prihatin were amazing 🩷🩷🩷
Stayed in August 2024
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Reviewed: September 26, 2024
Sharinna
Singapore6 Reviews9.0“Nice”- • Business trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
far from malls
The staff were all polite and helpful.
Stayed in September 2024
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Reviewed: September 21, 2024
Gary
United Kingdom2 Reviews10“Beautiful family break”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
The golf simulator!
Stayed in August 2024
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Reviewed: September 21, 2024
Roberto
Italy6 Reviews8.0Very Good- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Gym- restaurant- spa -
Stayed in September 2024
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Reviewed: September 16, 2024
Doungkamon
Thailand4 Reviews10“Impressive, I will recommend this to others.”- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
I like everything, only somedays warm water wasn't as warm as expected.
Good view, good atmosphere, good service :)
Stayed in September 2024
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Reviewed: September 3, 2024
Lars
Singapore10 Reviews1 helpful vote10“Warm and competent service & amazing value”- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing not to like
Really attentive and kind service from everyone in the hotel. Warm, welcoming and prompt every time. Beautiful spacious room (I got a suite upgrade) well appointed and practical. Only the older bathroom could be improved, but it was clean, functional and spacious. Nice breakfast buffet with huge selection and the Japanese restaurant (via room service) was very nice too.
Stayed in August 2024
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Reviewed: September 1, 2024
Vigneswaran
Malaysia6 Reviews1 helpful vote9.0“great”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
room lights
excellent
Stayed in August 2024
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Reviewed: September 1, 2024
Adriana
Poland54 Reviews6 helpful votes10“Highly recommended !!!”- • Leisure trip
- • Travelers with friends
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
None
Hotel is totally in the city Center. Room was upgraded, very big and clean. Personel was just fantastic, very helpful, kind and nice. Breakfast very tasty and a lot of chioces. Highly recommended !!!
Stayed in August 2024
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Reviewed: August 13, 2024
Petr
Czech Republic17 Reviews10“Short but powerful”- • Leisure trip
- • Family with young children
- • Red Level Room with Executive Lounge Access
- • Stayed 1 night
- • Submitted from a mobile device
Nice, cosy, luxury
Stayed in August 2024
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Reviewed: August 13, 2024
Dimitrios
Greece11 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything great 👍
Stayed in August 2024
-
Reviewed: July 30, 2024
Lisa
Australia7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
The Bed was uncomfortable
Everything except the Bed
Stayed in July 2024
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