the water in the bathroom become stagnant due to uneven flooring making the water cannot reach the bathroom drain. so u get the bathroom flooded with water all the time except after they cleaning the room every morning.

the location is near to ferry terminal and walking distance to Mega Mall and One Batam Mall. next to the hotel is lotte grosir. not so much variety for breakfast but they have one stall stall dedicated to Indomie where you can ask them to cook for you. the hotel is a big building and the room is big with a bathtub. a lot of tv channels for you to browse.

Stayed in January 2025

Lobby decoration

Stayed in February 2025

Bathroom no hot water when shower.

Value of money

Stayed in February 2025

Noen so far

None so far

Stayed in December 2024

Staff very friendly Breakfast so delicious

Stayed in December 2024

quiet n comfy hotel.. not so much hassle. breakfast was quite normal but it was filling. only during our stay coffee cups finished n it took a while for them 2 bring new cups. quite a number of ppl were waiting for their morning coffee like me. only 2nd floor is allocated smoking rooms so dun take the side facing lobby cos the piano can be quite loud if yu wanna take a quick nap. for the price we paid it was quite a gd hotel far away from the city noises. dun take the licensed grab fr the ferry terminal upon arrival. charged us double! if yu walk across to mega mall n book grab less den half!

Stayed in December 2024

Breakfast

Location

Stayed in December 2024

need to provide shuttle bus to nearby mall

easy access

Stayed in December 2024

I had booked 4 rooms and were allocated 1 on Level 5 and the other 3 on Level 3. The room on Level 5 was bright and clean expect the aircon is not working well. The other 3 rooms on Level 3 were extremely freezing even we adjusted to 30 degree. Seems like the aircon switch is not working at all.

Breakfast spread was good however the replenishment should be fast . Bread and other dishes runs out very fast. The check in and out process was simple and fast. the plus point of this location is the new mall is just a few minutes walk.

Stayed in December 2024

The breakfast was OK. The room is a little bit old the furniture is time to be upgrade. . The socket was faulty. The water heater in my son's room was not working. The pillow was too old and soft. But not sure abt the other customers room. Nontheless it's worth the money for the choice of my stay. Thank you.

The lobby and embience was amazing. The staff was super friendly. The lobby is superb.

Stayed in November 2024

Too big that it makes the place look empty and the funitures n fixtures are very old and worn.

Very spacious place

Stayed in October 2024

NIL

Love the smoking room....spacious, clean and smells lovely

Stayed in October 2024

To enjoy games need to pay minimum 50000 to buy drinks. 😞

Conter staff is friendly

Stayed in September 2024

Nothing much, I was not able to get a smoking room

Good breakfast and room

Stayed in August 2024

Room wasn’t ready when we checked in. Supposed to inform when the room is ready but no one call us. We booked 2 rooms but upon checked in, one of the room is very smelly. Request for a different room but instead of giving the room on the same floor they give a room at the smoking floor. I’m travelling with my grandson, so it is not pleasant. We look forward to be upgraded but it didn’t happen.

The staff is friendly and helpful

Stayed in July 2024

The smell of wet towel is quite obvious. Maybe need to do sth on the ventilation.

The breakfast is good

Stayed in June 2024

Massage beds inside the room

breakfast

Stayed in June 2024

I'm writing this as a frequent user. Room 372 had poor internet signal, WiFi kept disconnecting on all gadgets, laptops, tablets and phones. This is our first time staying on that side of the building. I've never had a problem with their internet in the past. Room's security safe wasn't working.

Friendly and diligent staff, superb customer service, no problems communicating in English. Fast food delivery times from different areas in Batam, just a walking distance from two malls where you can fix yourself a meal, from $ to $$

Stayed in May 2024

The aircon in the room left us shivering underneath the blanket most of the time. Bedsheet and pillowcase could be cleaner, the chair had a little stain on it.

The exterior of the hotel and the hotel lobby looks elegant and pleasing. The staff made our stay pleasant, they were very friendly and helpful. They were patient despite it being so busy.

Stayed in June 2024

The wiring of the place on some appliances have come off.

Value for money.

Stayed in May 2024

There will small cockroaches in the bathroom

Wide spread of food. Location is convenient

Stayed in May 2024

Everything was so good. Thank you.

Stayed in March 2024

There was no face towel. For the coffee corner, there was a piece of wood platform that came out too much. My husband hit his head against that upper wood platform.

The room was big and spacious and the staff was friendly and helpful.

Stayed in March 2024

The rooms are somewhat run down but not bad. Good value for money.

Very good, extensive buffet breakfast. Very friendly and helpful staff. Central location.

Stayed in February 2024