Breakfast service is poor. Food replenish is slow. Food serve are the same for two days. Hotel run out of towel when we came to swim.

Facilities is very good for kids.

Stayed in February 2023

First day severing a-little take time another day ok

staff very nice but weekday it ok weekend I think not enough man power

Stayed in February 2023

There are lack of details facilities. For example, all rooms were not equipped with umbrella for guests to move about when it rains. 60-70% of rooms greatly depends on internal shuttle bus and we experienced long waiting time.

The hotel has nice view. Walking distant to Barelang Bridge and nearby nice seafood restaurant.

Stayed in January 2023

one of the pools had alot of mosquitoes.

I liked how big the resort is. so many things to see and do.

Stayed in December 2022

Facilities were all quite a distance from the room. Limited buggy service, cleanliness could be better but not too bad. Should include insect repellent in each room as flies or sandflies would fly in when we enter or exit rooms

Size of the room, friendly and helpful staff. Beautiful resort, many activities for family.

Stayed in December 2022

The mattress very very soft😮‍💨. I haven’t slept in this type. cannot sleep well. The aircon very noise.

Stayed in December 2022

Our washroom was not clean , and too stinky. I have the picture , but don’t want to post as it tacky to share such pictures. Though it was later cleaned by housekeeping . Also, the service is very slow , it took them 1.5 hours to come to clean the washroom.

The location is good, property is connected to the beach so you can just chill at the beach. There are 3-4 pools at the property. The spa is good. The in room dining experience was also good.

Stayed in December 2022

The place is too far from other amenities. The price for the only restaurant and the limited choice of food and beverages.

The nice seaview, the poolside bar and the jetski activity. Friendly staffs.

Stayed in December 2022

The place was really dark .there wasn't enough light and look so isolated at night

Food was great Staffs were friendly

Stayed in December 2022

Long waiting time for check-in, customer service was mostly lacking and can be improved, limited amenities in room, found strands of hair in room, towels were rough to use, welcome food in lobby left exposed and unappealing

Close to the beach, quiet, free shuttle service to/fro seafood restaurant

Stayed in November 2022

one suggestion, maybe can put the music bit lower during breakfast time, as sounds bit too louder...

The staff are nice and friendly, thanks for Ryan who got back to my question patiently and promptly in our what's app conversation and assisted to arrange for an earlier check-in; and thanks for the reception lady who is friendly and professionally; and especially thanks to Patra (a warm and smiley young gentleman) who arranged a small birthday celebration with nice cake for my son during our breakfast, much apricated! Overall the one night stay in Harris is as we have expected, the Seaview room is spacious and clean, bedding comfortable, good for a short stay of one or two nights, the seafood restaurant is only walking distance and quite worth the money! The resort is greenly, nice planting, beach, just not much activities to do at this point of time.

Stayed in December 2022

old and outdated equipment and facilities; rooms are not throughly cleaned. insufficient staff to manage activities lack of restaurant and food choices lack of activities

helpful and friendly staff

Stayed in November 2022

Old towels: not dirty, but gray and ugly. Questionable style: orange stripes on gray background. The kind of design you would find in an Ibis Budget but not a Marriott hotel. Hard and sharp-grained gravel on the beach - no soft sand. Some mold in the shower. Some rooms with a 'sea view' have more view of the parking lot than of the sea. We were initially offered one such room and got a better one when we asked for it. I think it's important to say these things just to set the expectations right. We had a very good time there, and it's not overly expensive, but it's not a hidden gem of unexpected beauty or a 4-star hotel by international standards.

Great breakfast! Some other reviews reported that there was a small selection of mediocre food and a lonely vibe - this was not our experience. For us, there was a wonderful and lively atmosphere and a big variety of delicious food. Nice pool area: Same place where one has breakfast. Great seafood restaurant nearby (Barelang Seafood). It's in walking distance, but the hotel also takes you there in a golf cart if you want. We went there every night and paid 30-40 Euros for as much seafood as we could eat (2 adults, one toddler). Very helpful staff, lots of staff. Nice and friendly, great service. The hotel even has its own taxi service.

Stayed in November 2022

cleanliness can be improved

resort feeling

Stayed in November 2022

NIl

The seaview is beautiful and so relaxing. My family especially my mum really enjoyed our stay throughout. The service rendered is excellent, friendly staff and very polite.

Stayed in November 2022

in september, the breakfast spread was on top of the list between the staycations I had in MY, SG and Batam. however, after our visit last week, it was really disappointing. very disappointing. the breakfast area look very deserted and the choice of food were just upsetting. we had spoken to the staffs and feedback, and were told that this is due to the upgrading/ maintenance works. which I’m not sure when it will end.

Harris Barelang is our go to place whenever we are at Batam. we had out stay in September and everything was so great. the staffs are down to earth and always smiling. you will feel very very welcome.

Stayed in November 2022

Room service menu had only 8 dishes to choose from. Food and beverage price was way too high. for 5 sprite cans, ice bucket and lemmon slice cost me almost 23 SGD. There is no other place to eat around so u must order from resort or else u book cab and go out in city for dinning.

Location was good. Rooms were clean. Choose sea view if you can. breakfast was very good. i got choice of paneer masala and naan which was veey unexpected menu.

Stayed in October 2022

It is far from the city center

The staffs are very kind and nice. Especially. Febbi at the counter.

Stayed in September 2022

The towels felt old to me. It wasn't fresh white and had lost its softness. I also found hair and small stains on the pillow/bed.

Landscape and facilities within the hotel are beautiful.

Stayed in August 2022

The check in time is 15:00. We waited with two young kids about 45 minutes till the room was ready which was still lacking two bath towels.We got into the room about 16:00. Too many mosquitoes and flies wherever there’re bushes. You needed to get ready to feed the mosquitoes first before you enjoyed the pool. We asked for an extra blanket since our kids kept kicking off the only blanket in the room. The hotel policy was that you needed to pay for the extra bed to get another blanket. This was the first time I heard about this policy in all the hotels I stayed.

The seafood restaurant was absolutely the highlight of this trip. Our kids loved the pool a lot. They spent most of the day there.

Stayed in September 2022

Only 1 restaurant is open throughout the day. Not much room service choices. Very small beach area

Clean room. Helpful and pleasant staff. Big swimming pool. Various choices of breakfast. Lots of activities to choose from. Close to barelang seafood

Stayed in September 2022

the food is not really up to standard.

the view and the activity

Stayed in September 2022

The service was slow..🙃

The surrounding areas..

Stayed in August 2022

A good place if you just want to chill and relax in resort but too far location (about 40mins) from town.

Nice relaxing resort. 3 different water play area and pool for the children to choose. Clean rooms and comfortable beds. Breakfast was average.

Stayed in September 2022

Some facilities are poorly maintained: gym toilet door cannot lock, lockers at gym have no keys, my room had no phone and was given one after I informed the receptionist, breakfast staff did not inform me I had to take my cutlery from between serving trays, had to ask for cutlery 2 out of 3 days; interns at the breakfast lacked basic understanding of Engliah to meet basic needs of guests like providing guests without cutlery. I showed him a google picture of knife, fork and spoon. I gave feedback to the manager and he was apologetic and acted on some of the feedback. The card machine at the spa was not working. The service at the Rock Salt cafe was best. Generally the level of spoken English amongst the staff (other than receptionist, Spa and Rock Salt) is low. Hence, they may not know what the guest who cannot speak Bahasa Indonesia requests for. The receptionist at the spa was most fluent and attentive to the needs of guests. I forgot to bring my breakfast coupon the second day, asked receptionist for to check that I paid for it and it was confirmed. The receptionist called the breakfast staff to let me in. I went but was asked for breakfast coupon. I asked the receptionist to go down to verify before I was allowed. I was asked to give the coupon the next day. Manager explained that they were still fine tuning the coupon process as there had been non- hotel people who came in to swim and slip into a the breakfast area. That is a security issue which had to be managed at a systems level. Being fixated about a piece of coupon when it is verified that I have paid for all three days is unusual. Have to lower expectations and go with the flow. Nevertheless, I really enjoyed the beach scene, the infinity pool and lovely environment.

Beautiful environment and nice room. The manager was receptive to my feedback and receptionist apologized for poor experience. The staff are generally friendly and will respond when you greet them.

Stayed in September 2022