The pool lack of maintenance The shower pool very dirty and stink smell very bad The staff very slow action The food no taste and horrible The wifi is poor, unstable network To unlock the door in the evening you need to bring your own flash They don't provide the fresh towel every day The staffs are helpless, lack of training I guess

The location, garden and The Rock Salt bar

Stayed in July 2023

The domain/pool is not maintained en need to be cleend!!! The main restaurant had no taste in there food! The wifi is very unstable.

The location

Stayed in July 2023

Poor customer service, slow buggy service, no one responded on hotline at night and room had lizards and cockroach eggs

Nothing

Stayed in June 2023

NOT VEGETERIAN FRIENDLY, FOOD WAS VERY LOCAL DOESN'T HAVE MUCH OPTIONS FOR VEGAN/VEGETERIAN. WE GOT SERVED BEEF SAUSAGE IN VEG PASTA. NOT KIDS FRIENDLY, LITERALLY THERE IS NOTHING ON A KIDS MENU. THERE WAS NO FRIES, ORANGE JUICE AVAILABLE FOR THE STRAIGHT 3 NIGHTS OF OUR STAY. OUR KID SURVIVED ON JUICES AND FRUITS BOUGHT FROM OUTSIDE.

BEAUTIFUL VIEW, HUGE ROOM SIZE, FRIENDLY STAFF

Stayed in March 2023

The breakfast! Everyday is the same memu!!

The room is spacious and clean. The facilities such as kids pool, lagoon pool with indoor beach club is a plus point

Stayed in March 2023

Location abit far from city

Nice resort and clean

Stayed in December 2022

Better selection of Western food

Room super, breakfast just ok

Stayed in February 2023

Breakfast was very very bad, taste and quality can improve. not very clean and water pressure in the rooms were very slow. Although new hotel but rooms were not very clean. they wanted to charge for water bottles on the day of check out! which I think is very unprofessional. More English speaking staff should be trained.

staff were friendly and accommodated to most of our requests.

Stayed in February 2023

Everything or anything such as extra blanket or pillow, telling us need to take an extra bed and charges incur. Anything u ask for extra, charges apply, which never occur in other hotels. How do you expect my kid to sleep on a day bed that is inside the room without a pillow, bedsheet and a blanket. Shower head water is soooo small that when you shower it is just sooo irritating.

The dino and all staff dancing during breakfast time.

Stayed in February 2023

Badly managed staff who has no clue about anything in their own restaurant . The cafe in the lobby was stinking. Food was really really bad with no choices. Breakfast was equally bad except the egg counter. Towels provided in the room was dirty overall, a very bad experience - Pl avoid this property at all costs - DISAPPOINTED! The photos on their website and travel platforms are misleading - this is like a 2 star hotel.

Rooms are spacious and balcony view was good.

Stayed in January 2023

NIL

Atmosphere

Stayed in December 2022

Staff were super friendly and helpful, especially Melly who assisted with the check in, and the room was pretty spacious with a great view. Easily accessible to the pools, the beach and the rock salt bar which had quite an array of food options. This resort is also within walking distance to the Barelang Seafood Restaurant which provided really fresh and affordable seafood. The resort also provided buggy ride around and also free shuttle service to the ferry terminal. Overall, it was a great and relaxing experience!

Stayed in January 2023

• My spa appointment been told fully book upon arriving when I already make a booking earlier. • Been told that I able to use buggy service to collect my Grab food order however, upon reaching at the lobby, I was told that they unable to provide me the buggy service to second post to collect my grab food order, therefore, I need to walk all the way to second post in the the rain ! • I have extra pax that sleeping with me for one night and we paid extra for the the extra pax and were given extra blanket and pillow. And been told that the resort will retrieved back the blanket and pillow the next day. However,to my dissapoinment, they did come and retrieved it back but at a wrong timing ! They came to my room at night when we about to sleep and rest.

Stayed in January 2023

Cleanliness was terrible. I found mould in our breakfast. Seats and table runners are so dirty. Even our towels has stain on it. Property was not maintained at all. Its sad cause the resort has a lot of potential.

The staff very friendly.

Stayed in December 2022

Under maintained rooms and slow service. Our room only had one floor mat in the bathroom, no towel at all. The bedsheet had visible stains. I called the reception to change bedsheets and get towels. A waiter came and changed the bedsheets while we did not get towel until late night after my husband physically went to the reception to request again. Despite this, they only provided 2 big bath towels without any small ones. Towel was not the only one missing from our room, the washroom didn't have toilet paper either.

The lobby and swimming pools are well designed

Stayed in December 2022

Isolated, cannot order outside food to be delivered to resort, water pressure is low (uncomfortable to take shower), facilities end early (wanted to go spa but ended at 5pm which is very early compared to other hotels), the pool is chalky and smells strong chlorine.

Aircon is good. Bed is good. TV is good with many channels. All staffs are wonderful! Peace & quiet. Very suitable for honeymooners.

Stayed in December 2022

The resort looks very run down. The service is very very slow. I requested for iron early in the morning and they couldn’t deliver it to me as they do not have enough iron. Promised to deliver to me once they are available, but still do not deliver. I went out with crumpled top on that day. In the evening, when I reached my room, the iron was still not delivered. I had to call them and ask again, but still no iron was delivered. I had to go to the reception counter to ask, and finally delivered. It’s so frustrating

Relaxing resort away from city

Stayed in December 2022

1) Based on booking.com I am suppose to pay S$268, however upon checking in staff told me payment not deducted and I had to pay S$280 instead. 2) Had requested with staff that I wanted to have breakfast on the 2nd day of my stay meaning I need to pay 130,000 more per pax, but did not notice staff never key in for us and we had to pay additional for our breakfast which are 150,000 per pax.

quiet, peaceful

Stayed in December 2022

The distance frm our room to the lobby. . During busy time, they were not able to provide buggy because it was busy.. However i have 2 babies along during this trip.. Caused us to walk quite a distance!

Relaxing stay especially if you don't plan on going to the town center.

Stayed in November 2022

The resort was clean, good facilities for kids, the breakfast was great too. Their staff was polite and helpful. Mutia went all out to contact me with her own personal number the day before I checked in and to also make sure my stay was smooth. She even call in the room after I checked in and answer my queries promptly when I text her. Thank you Mutia!

Stayed in October 2022

Location is too far out. Rooms are getting old.

Nice pool, great breakfast buffet.

Stayed in November 2022

Nice sunset view. Good view.. spacious room nice pool

Stayed in November 2022

The only restaurant catered to local Muslims for breakfast, lunch and dinner. You are unlikely to attract international and regional visitors when food is unacceptable.

it’s spacious

Stayed in November 2022

The breakfast food, most of the food is cold n a few is hot,got flies around the foodies,so to me is disappointed

Place was nice,staff was nice,value for 💰,best for family,can cater what u need

Stayed in October 2022

The resort is perfect for a holiday get a way. Far from city life. The resort is so clean and the rooms are spacious and comfy. The staff are nice, helpful and friendly. The food is sumptuous and they have different array of foods. I would highly recommend this resort. Good value for money.

Stayed in October 2022