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  5. Reviews of Herloom Hotel & Residence BSD Tangerang

Reviews of Herloom Hotel & Residence BSD Tangerang This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jl. Jenderal Sudirman No.1, Cihuni, Kec. Pagedangan, Kabupaten Tangerang, Banten, 15332 Tangerang, Indonesia

#4 of 83 hotels in Tangerang

Guests' Choice

Review Score

Based on 172 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.6

  • Facilities

    8.9

  • Staff

    9.3

  • Value for money

    8.9

  • Free Wifi

    9.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 2, 2025

    8.0
    Getaway staycation
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Dining area for breakfast was kind of small. Kitchen utensils were not the cleanest. Parking was a bit confusing as you have to park on certain floor up high eventhough most of other parking floors were empty.

    Room was spacious, however it needs more sunlight exposure from the window. Aircons are cool and bathroom amenities are amazing.

    Stayed in March 2025

  • Reviewed: January 21, 2025

    8.0
    Would recommend
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    There are some fine details that could be improved.

    Clean, friendly staff and great location.

    Stayed in January 2025

  • Reviewed: December 17, 2024

    10
    great stay in BSD
    • Leisure trip
    • Solo traveler
    • One-Bedroom Deluxe Queen
    • Stayed 6 nights
    • Submitted from a mobile device

    none

    specious space, comfy bed and pillows, great waterpressure, washer and microwave, good bfast and has many kind of variety food, very close to convenient resto n store, and many more

    Stayed in December 2024

  • Reviewed: December 3, 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    The main door needs to have a lock from the inside.

    Spacious rooms and bathroom. Super clean. Fully equipped kitchen. Smart TV with YouTube.

    Stayed in November 2024

  • Reviewed: November 24, 2024

    8.0
    Nice hotel in BSD
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Queen
    • Stayed 1 night
    • Submitted from a mobile device

    The Swimming Pool

    The Location and the size of the room

    Stayed in November 2024

  • Reviewed: November 18, 2024

    9.0
    Superb with a few caveats
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the AC stopped in the middle of the night and had to restart using the remote. It happened on both nights we stayed. The bathroom was brand new but would start a musky smell if you left the exhaust fan on too long. The main door to the apartment had no internal lock. It is safer to lock from the inside and prevent toddlers from opening the main door in the middle of the night. Considering everything I would stay again when I travel with my family.

    Super clean bathrooms, well maintained, spacious apartment, modern furnishing. Friendly and helpful staff. Cool AC.

    Stayed in November 2024

  • Reviewed: November 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Queen
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast area is too small

    The room, , the location

    Stayed in September 2024

  • Reviewed: November 5, 2024

    10
    The facility overall was wonderful.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The dining downstairs lacked a good wine and liquor setup. The food was good though. Also the location was too far from the airport but was the only one with the 2-bedroom setup.

    The 2-bedroom location was superb, with 2 baths. The deep bathtub was great too.

    Stayed in November 2024

  • Reviewed: October 3, 2024

    10
    Amazing & cozy place. Super value for money and kudos to the service team for the welcome.
    • Leisure trip
    • Couple
    • Studio Deluxe
    • Stayed 2 nights

    None

    Very comfortable room with all amenities included. Love the bed and pillows. The service team and breakfast are fantastic. Thank you very much for your hospitality.

    Stayed in September 2024

  • Reviewed: September 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • One-Bedroom Deluxe Queen
    • Stayed 3 nights

    Breakfast was sufficient -no complaints

    Stayed in August 2024

  • Reviewed: September 11, 2024

    9.0
    Luxury and pleasant stay
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Twin
    • Stayed 9 nights
    • Submitted from a mobile device

    The breakfast menu is quite boring especially if you stayed more than 1 week. I hope they can add more variations such as dimsum, siomay bandung, karedok, ketoprak, etc. They added chicken tika once and it tasted good. Love it. Also, As far as I can recall, they never served beef for breakfast. Maybe they can consider as well. Apart of this, I love to stay here

    This is my 3rd times being here. Always feel like coming home. Love almost everything in the apartment. The design, the staffs, the cleanliness, the facility.

    Stayed in September 2024

  • Reviewed: September 11, 2024

    9.0
    amazing
    • Leisure trip
    • Couple
    • Studio Deluxe
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and nice

    Stayed in September 2024

  • Reviewed: September 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Deluxe Twin
    • Stayed 1 night
    • Submitted from a mobile device

    First, there was no mention of any deposit. Now, two weeks after check-out and still the deposit is on hold, even if we just stayed one night without any issues from our side.

    The hotel is amazing, we enjoyed staying there. Room and bathroom clean and spacious.

    Stayed in August 2024

  • Reviewed: September 9, 2024

    8.0
    Helpful staffs
    • Leisure trip
    • Family with young children
    • Two-Bedroom Executive
    • Stayed 2 nights
    • Submitted from a mobile device

    Since I am staycation-ing with my family, we would appreciate it if there's no smell coming from the bathroom pipeline (this goes for both bathrooms) it's quite a turn off tbh, and also more stable cable network for the TV. I have to call the front desk multiple times to ask for help on the TV, the staffs is very helpful though

    Neat place

    Stayed in August 2024

  • Reviewed: September 8, 2024

    8.0
    Improve please
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The food so suck

    The room nice but shampoo etc empty when I was came

    Stayed in July 2024

  • Reviewed: August 27, 2024

    10
    Nice
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Everything was there Perfect

    Stayed in August 2024

  • Reviewed: August 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The toilet shower drain was blocked with hair and dirt, insufficient of hot water when we use in the bathtub, room service food was below acceptable standard(not tasty) and limited menu, there was washing machine in the room but no drying area

    The location, breakfast, friendly staff, cleanliness, safety

    Stayed in August 2024

  • Reviewed: August 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet shower drain was blocked with hair and dirt, insufficient of hot water when we use in the bathtub, room service food was below acceptable standard(not tasty) and limited menu, there was washing machine in the room but no drying area

    The location, breakfast, furnishings, friendly staff, cleanliness, safety

    Stayed in August 2024

  • Reviewed: August 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Twin
    • Stayed 1 night
    • Submitted from a mobile device

    Staff asked for a payment before us arriving.

    All was great. Room quality was outstanding. Access was good. Check in and check out were simple.

    Stayed in August 2024

  • Reviewed: August 3, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Twin
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in July 2024

  • Reviewed: July 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Two-Bedroom Executive
    • Stayed 5 nights
    • Submitted from a mobile device

    Terrrible smell from underneath the kitchen sink. Needs to be fixed, as we got headaches when sitting in the kitchen/livin room area.

    Excellent service, great pool and fitness area. Location perfect for us.

    Stayed in July 2024

  • Reviewed: June 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Studio Deluxe
    • Stayed 3 nights
    • Submitted from a mobile device

    Small balcony 😁

    Room clean,and breakfast good, enough choice 👍🏻. Staff restaurant especially Maria very nice and help 🥰

    Stayed in June 2024

  • Reviewed: June 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio Deluxe
    • Stayed 1 night
    • Submitted from a mobile device

    The parking is a bit confusing. I need to try, to figure out that You can park any floor except the basement. But when you exit, You need to go to L and exit from there there to use free parking. So it's better to park on the L floor. the problem is between the sign direction and the floor sign doesn't have the same sign. So carefully when you park.

    The locations, the vibes, the private, the service. All excellent. Wifi is good too.

    Stayed in June 2024

  • Reviewed: June 23, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio Deluxe
    • Stayed 1 night

    We had to leave early the following morning, the hotel made a fantastic take away breakfast with us. The room was very accommodating, with great design and extremely comfortable.

    Stayed in June 2024

Showing 1 - 25

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