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  5. Reviews of Hilton Garden Inn Jakarta Taman Palem

Reviews of Hilton Garden Inn Jakarta Taman Palem This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jl Taman Palem Lestari Blok 13 No 1, 11730 Jakarta, Indonesia

#30 of 540 hotels in Jakarta

Guests' Choice

Review Score

Based on 560 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.3

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.6

  • Free Wifi

    8.2

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Showing 1 - 25

  • Reviewed: April 2, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Hotel very isolated by surrounding roads. Difficult to walk anywhere outside the hotel.

    Stayed in April 2025

  • Reviewed: April 1, 2025

    10
    Nice stay..Nice ambience
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Easy location ,mall nearby ,hygiene and amenities are worth money

    Stayed in April 2025

  • Reviewed: March 22, 2025

    9.0
    Leisure, valuable, a bit of transportaion concerned
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The location was good if you wanted to stay in the suburban area with less crowded and traffic jams. However, once you wanted to go to the city centre, it took at least one hour by taxi, even though the taxi used the highway. There was no other transportation available in the area, which sometimes could be a problem if you wanted to explore Jakarta city.

    It is a very comfortable room with all the facilities you mainly used during your stay. The television had international channels that you could choose what to watch according to your like. The service response was fast and the receptionists tried to find even any unusual information we asked for, such as how we could buy an actual bottle which the hotel provided us in our room. Breakfast was delicious and consisted of various styles, while the dining area was also pleasant to sit in as a result of the fine decoration. There was also a shopping mall close to the hotel.

    Stayed in March 2025

  • Reviewed: March 22, 2025

    9.0
    the staff was very welcoming and helpful, would prefer this hotel if you want to be near the airport, no traffic
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    the shower floor was a bit slippery the fire emergency light was always ON, it kinda bother when you prefer all lights off when you sleep.

    very close to the airport - bandara soekarno hatta

    Stayed in January 2025

  • Reviewed: March 20, 2025

    10
    Sanctuary in the city
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing, it was perfect.

    Honestly I’ve done a lot of travelling in my time and this was the cleanest hotel room I’ve ever stayed in. Truely immaculate. The staff were so friendly and spoke great English. We loved the pool with our baby son and it was never busy so we were able to enjoy. Being connected to a mall was also so convenient, despite being in a metropolitan area it felt like a cozy stay, it was never busy and we never had to wait at the front desk. A real escape while being in the city.

    Stayed in March 2025

  • Reviewed: February 19, 2025

    8.0
    Generally a good accommodation option, definitely will consider to visit again.
    • Business trip
    • Group
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The blasting cny songs from the speaker in the hallway every morning. I’d recommend switch to sth more elegant and comforting.

    Rather decent stay, the rooms are clean and well maintained.

    Stayed in January 2025

  • Reviewed: February 8, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    very friendly throughout the entire stay, the people who work there make the hotel worth a 10. very good service and a beautiful view.

    Stayed in February 2025

  • Reviewed: January 26, 2025

    9.0
    Decent hotel for decent price.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Early check-in cost 50% of the full room price. The towels were old.

    Well located. Breakfast was amazing and good value.

    Stayed in January 2025

  • Reviewed: January 26, 2025

    10
    We paid extra to stay in the high floor which was so worth it! We love the view from our room and the peace of quiet we
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    The glass wall of shower room could be wider to prevent the water spreading to the toilet area

    The view from our room, the comfortable bed and the silent corner of our room located

    Stayed in January 2025

  • Reviewed: January 17, 2025

    10
    Great for the one night
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was very nice and the space was clean. Also very close to airport, China home and north Jakarta easy access to central

    Stayed in January 2025

  • Reviewed: January 15, 2025

    10
    Great stay for a family
    • Leisure trip
    • Family with young children
    • Family King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The family suite was perfect for a family with two young children who thoroughly enjoyed their own children's room. Location was handy for a one day layover as the hotel was attached to a mall. Staff were very professional and helpful.

    Stayed in January 2025

  • Reviewed: January 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room are basic

    The location, attached to small mall and not far from Airport

    Stayed in January 2025

  • Reviewed: January 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Sometimes it quite long enough to send the water bottle we requested

    The restaurant service is awesome, can accommodate my request to combine the bfast

    Stayed in January 2025

  • Reviewed: January 1, 2025

    10
    Great Stay at Hilton Garden Inn Taman Palem
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms were spacious to accommodate my family. Overall it was a super comfortable stay and the location was great too.

    Stayed in December 2024

  • Reviewed: December 31, 2024

    10
    We loved our visit and already look forward to our next one. Will surely stay at Hilton Garden.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Maybe 2 chairs in the room?

    Loved the closeness to the airport. Loved the friendly and helpful reception and treatment by all staff. Loved the big room. Loved the location. Loved the mall, especially the Farmers Market - side-by-side to the hotel.

    Stayed in December 2024

  • Reviewed: December 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    Very close to PIK..good location

    Stayed in December 2024

  • Reviewed: December 29, 2024

    8.0
    Nice
    • Leisure trip
    • Solo traveler
    • King Room - High Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Location isn't great in reality: far away from everything you want to go to in Jakarta but also not that easy with the airport.

    Very nice hotel, silent, well climatized, great beds and showers.

    Stayed in December 2024

  • Reviewed: December 17, 2024

    10
    value for money, close to airport and next to shopping centre.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    NA

    good location.

    Stayed in December 2024

  • Reviewed: December 12, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No spa or massage in hotel

    Everything

    Stayed in December 2024

  • Reviewed: December 12, 2024

    9.0
    Positive.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The shower water level (hot and cold) not easy to control..

    The hotel is modern, has smoking and non smoking floors breakfast has great choice. Attached to the shopping mall.. and 20 min by taxi to airport. Also 20 min by taxi to new Jakarta city PIK avenue area.. and 20 min to mangrove.

    Stayed in December 2024

  • Reviewed: November 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights

    water pressure in shower was little low Our room was next to the service lift and was a little noising from staff entering and leaving The lounge chair looks like it has had water damage or has been stained

    Staff at check-in was great. Our room was large with separate lounge area and bathroom was large with bath and separate walk-in shower. Attached to a reasonable size shopping mall that had great selection of dining and shopping.

    Stayed in November 2024

  • Reviewed: November 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The location The breakfast

    Stayed in October 2024

  • Reviewed: October 27, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Unfortunately stairs were only for emergency. Using the stairs would be good sometime.

    Breakfast was good Staff very friendly Facilities clean and modern

    Stayed in October 2024

  • Reviewed: October 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast menu need improvement. Entry to tol gate heading to PIK was quite tricky, had to make 2 u turns.

    Clean and well maintained. Have a direct access to shopping center.

    Stayed in October 2024

Showing 1 - 25

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