not much facilities you can enjoy at hotel, breakfast food quality was poor, only one elevator was working

nice location situated at city center

Stayed in December 2024

Only 1 elevator for all levels use, everyone wait for it.

Stayed in September 2024

The furniture in the room was torn, the room not clean, the telephone line didn't work.

Nothing

Stayed in April 2024

Specific for this chain- it has a sound system/speaker connected to every floor. The same song with same volume played at the lobby could be heard from every floors. Somehow the Hotel likes to play music until 11:00pm or above. I understand this is needed in case if emergency. But there should be an easy away to disconnect music played at the lobby from the floors where people need to sleep/rest. I talked to the receptionists, he said it could not be separated. This specific night somethinga awful happenned. No water in the morning. Yes. Couldn't take a shower. Finito. One more thing, maybe due to too many people having bfast, at aprox 9 AM there was almost no food. Finito. I ordered poach eggs, no plates, no fork, spoon.. finitto..so I approach the lady in front and told her "this is emergency situation, the Hotel would look bad". I didn't see F&B manager managing the situations.

It carriers an international chain name. I assumed it would have been consistently good.

Stayed in April 2024

NA

Clean room

Stayed in February 2024

The breakfast just ok. Minimal choice of food. The coffee is not recommended..

It's located in the city center. The room quite nice. We move from previous room since the fridge is not function well and there was no privacy since the sheer curtain was still in laundry. But we move to the nicer room. The staff very nice and helpfull.

Stayed in October 2023

The room did not have a good view. The structure of the building is peculiar, as the lobby is in the second floor, and there is nobody to greet the guest and inform us where the lobby is. The breakfast is too little, no variation.

None

Stayed in September 2023

Great location at Simpang Lima, and close to central part of the city

Stayed in August 2023

Bed mattress

Breakfast option is not good here,and mattress is not good for sleeping.Not a pleasant stay

Stayed in August 2023

1. front desk staff were not friendly. 2. breakfast spread was not great. 3. room is small. 4. too much self service, but room rate is pricey. 5. too many cars parked at the foyer entrance, difficult to get in.

breakfast staff were helpful.

Stayed in May 2023

Bed sheet, pillow covers and quilt cover seems have not been replaced. Some dirt and hair were on the bed sheet and pillow cover. Bath towel was torn and color was yellowish. Room phone didn’t work. Found ants in the room. Have reported the complaints to front desk and it was addressed. Quite fast. Bed sheets, pillow and quilt covers were replaced. The better bath towels were replaced as well.

Good location.

Stayed in January 2023

the towels are smelly very small parking space for car noisy air cond

location

Stayed in January 2023

Location good and staff very good

Stayed in September 2022

How can they rent a room with curtains in this conditions? A total disgrace. 16th floor is very noisy with large AC above rooms Being a repeat guest, they gave me the worse room.

16th

Stayed in November 2022

not really much

Stayed in September 2022

No porterage provided. All lugages have to personally bring in to and out of the room using trolley.

Location

Stayed in September 2022

There is no room service and very very narrow space for car parking. Parking become very horrible for us. They ask us to park in the front of hotel but must give the car key to them. But we are not convenience to do that because we put our lens and camera at the car. Actually they should inform this situation so guest can consider this before deciding to choose the hotel. FYI, I love Holiday Inn but not the Express.

Room is very comfortable and the location is very good.

Stayed in August 2022

The best check in ever! smooth and quick

Stayed in June 2022

the Location

Stayed in August 2022

Parking area

Stayed in July 2022

they use my picture of Semarang and not giving me any compensation

Stayed in July 2022

not many breakfast options, but decent enough for an express hotel. rooms are very tired and need upgrading - carpets are really dirty, net curtains torn, ants all over the bedside tables. Room needed a deep clean. laundry room needs updated machines but workable.

location

Stayed in July 2022

crowded smelling rooms, waiting for the elevator only one working. Packed no any distance control. COVID 19 unsafe

location

Stayed in March 2022

We booked 2 conecting rooms, one room there is no refrigerator and in then the other room there is a refrigerator but does not works. What does it means ?? The towels looks very old and dirty.

The location of the hotel is strategic

Stayed in April 2022