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Even though we had just a short stay, it felt worlds away from city life. The views from the room were relaxing, the shower overlooked the sea and we slept so soundly. The pool is inviting with its location and it is sparkling clean. Breakfast was fantastic. Thank you to all hotel staff:greeting upon arrival, front desk, restaurant staff, spa, and poolside bar-you all made our stay memorable!

Stayed in March 2025

My elderly mother and I stayed at your hotel and really enjoyed the hospitality of the hotel staff . Nothing was too much . The spa at holiday inn resort next door was exceptional . All staff was so kind and efficient …. But felt so especially welcomed and at home with Meca ( reception ) , Eki ( restaurant ) .

Stayed in April 2025

I love it.

Stayed in March 2025

Nil

Stayed in March 2025

Our package include dinner but the dinner menu isn't kids friendly. After feedback, they allow us to order fried rice or fried noodle for kids however they didn't communicate well internally, the another staff want to charge us for the fried noodle we ordered. The dinner menu only offer 3 options, the first night we already tried 2 dishes, 2nd night we already bored with the options.

We enjoy the time spent in hotel. Didn't arrange excursion and purely relax and chill in hotel. My daughter enjoy beach and pool whole day and love that there is bicycle for us to ride around inside the hotel.

Stayed in December 2024

When we went to pay the bill it turnsed out that all prices mentioned within the resort, for both food and drinks but also for massages, are excluding 11% taxes and 10% service.

If Paradise has a name it is Hotel Indigo Bintan Lagoi Beach. Especially the staff is wonderful and so friendly it makes you want to hide from the evil world outside and stay there forever. Excellent choice of local and international food, great swimming pools with, one of my favorite things of all time, a swim-up-bar, very luxurious room with a big balcony, an ocean view and a quiet pleasant airconditiong system.

Stayed in February 2025

Food was quite average and very expensive for its quality. Breakfast was the best, abundant choice and very good.

Really nice and clean. Near the beach and nice pool

Stayed in February 2025

Nothing to fault

Location Staff Food Ambience

Stayed in February 2025

- in room dining was meh (calamari and Cesar salad were a big miss) - room had a bit of a damp smell upon arriving so we kept the sliding door open often which was nice because of the sea breeze

- reliable and friendly staff - great spa facility with effective massage - beachfront property with a sea breeze - limited bugs despite being outdoors - clean rooms and well kept grounds - decent food at restaurant - I loved the day bed swings! - high quality soaps and shampoos in rooms

Stayed in February 2025

Great amenities and staff. Wish we stayed longer.

Stayed in February 2025

Lack of food options.

Stayed in February 2025

More bicycles needed for guests . Staff at restaurants need to make more effort to clear the plates instead of leaving it there esp when it is buffet. Telephone line not working and not sure if anyone came to repair the phone though they said they will

Very clean , easy to move around

Stayed in January 2025

Bit of a whiff from the drains post flooding

Fantastic customer service, the staff remembered us from our previous visit and the quality of service is exemplary

Stayed in January 2025

Lovely ocean view from balcony, clean and spacious rooms, delicious food, extremely friendly, polite, and helpful staff.

Stayed in January 2025

Staff were exceptional and made us feel very welcome. The food was delicious and fairly priced. Gym was extremely well equipped.

Stayed in January 2025

Long waiting time for food, perhaps they just opened and are still getting adjusted to the number of guests. I believe it will only get better from here

Staff service was amazing, very friendly, and attentive. Free birthday cake was provided upon request. Angga, who also serves as the bartender, took some time to share his experience working in Bintan so far, introduced some local wines, and spirits. Room has an amazing view, the resort is very peaceful, and bicycles are available for free. Free shuttle/transfer provided to/from airport and Plaza Lagoi. Good for a short and simple getaway.

Stayed in December 2024

The room layout where the bathroom is too tight. The shower floor too slippery. Need more massuer. And add facial n other wellness programs.

The design n environment .

Stayed in December 2024

Staff was very hospitable and attentive. They went out of their way to make us feel special. We were celebrating our 20th Anniversary and they delighted us with room and table decor. All meals were excellent and the chef does a great job of the plating as well! Overall, highly recommend.

Stayed in December 2024

Fantastic pool area overlooking pristine white beach. Loved the traditional decor and the room was lovely and spacious. Great range of options for breakfast. Excellent traditional cuisine for lunch and dinner. Very friendly and attentive staff from arrival to departure.

Stayed in November 2024

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in March 2025