I am a regular customer. Usually I choose this hotel as well for the quality of the dinner buffet and breakfast. Breakfast this morning was as always very good but for dinner they moved the buffet to the ballroom because of Ramadan fasting opening. It was terrible. It looked so cheap. Decoration was super ugly. Lights were depressive. Poor choice of food and very poor taste. And the place is too big so we walked kilometers to get our food. It felt like eating in a cheap’food court in an airport in Pakistan. And I need to say that my partner is local from Jakarta and she is muslim and felt the same way. And I want to add that I already had the dinner buffet in the regular restaurant during Ramadan 2 years ago and it was very good. This was miles away from’Kempinski standards. What a shame.

Service, room and location are just amazing

Stayed in March 2025

Wonderful property and staff. I enjoyed the rooftop pool and bar.

Stayed in March 2025

None

The breakfast, staff, location, and room are all superb.

Stayed in March 2025

Good and very convenient location.

Stayed in February 2025

The cleaning and the breakfast and stuff

The location near the shopping center But during the weekend a lot of traffic

Stayed in February 2025

Once it was noisy during one evening when I called the receptionist and the concierge about it, nobody responded.

Most days and nights it was quiet, large rooms, beautiful bathroom and shower with hard water stream. Service very friendly, clean room twice a day, lots of choice during breakfast from wester to local breakfast. There was a very friendly staff member who checked each day if I had a cappuccino. Japanese restaurant is excellent.

Stayed in February 2025

Historical feel

Stayed in February 2025

Some aspects of the room are a bit old and in need of renovation.

The location is very central, the breakfast offers a large selection of Indonesian and other Asian cuisines, and the staffs are very friendly and professional. The room is elegant and comfortable.

Stayed in January 2025

Food options weren’t to my liking, but my wife loved it

Location

Stayed in January 2025

Nothing

Everything was incredible - service, cleanliness, comfort. I have been working in tourism for many years and I can definitely give a high rating and recommend the hotel to future guests! Thank you to all the amazing staff of Indonezia Kempinski Jakarta! ❤️ I will definitely come back again!

Stayed in January 2025

N/A

From the welcome to the goodbye all of Hotel Indonesia’s team were exceptional. The room was ready early, we were able to use all facilities, the pool is divine, the lounge first class and the service is impeccable. - thank you to all the team.

Stayed in January 2025

I liked everything. No reason to complain.

The breakfast was great. The location is perfect for those who like walking around the city center.

Stayed in January 2025

But old and depressing ambiance

Pretty much everything

Stayed in January 2025

Limited restaurants choices

Staff and location

Stayed in January 2025

-

Very comfortable bed, spacious bathroom, perfectly clean. Breakfast is outstanding- compliments to the chef and his team! Very high standards! Location is also nice, as it’s linked to the shopping mall, as for places of interest in any case you will need a taxi, as it’s quite difficult to cross the streets in this city. If again in Jakarta - we would definitely get back to this hotel again.

Stayed in December 2024

Nil

Link to grand mall very convenient and the surrounding mall by walking distance. The hotel at central easy to navigate but the traffic jam is another level but we salute the people of Indonesia very very patient and very tolerance.

Stayed in December 2024

- The location was good - Although it’s right beside the round about , the noise can’t be heard from your room. - Staff are superb friendly and nice. - Hotel lobby and decor very nice.

Stayed in December 2024

Perfect location in the heart of Jakarta. Size of the room and facilities. Good breakfast.

Stayed in December 2024

Nothing much.

The room is spacious clean and comfortable. The breakfast was great with a lot of varieties. Accessible to Grand Indonesia Mall and Plaza Indonesia for shopping and having our lunch and dinner.

Stayed in December 2024

The aircon controller in the room is not user friendly and cannot control the room temperature at a higher temperature. Throughout my stay, it is either at 18 degree or i switch it off.

The breakfast spread is very good. Lots of selection.

Stayed in December 2024

Would have loved a good (international) restaurant with table service. The mediocre, buffet only Singnature restaurant was a real disappointment and somehow doesn’t fit to the luxurious Kempinski concept.

Great location with true hospitality from check-in to check-out. The grand deluxe room was very specious and quiet with an incredible central view. Loved to end a hectic day by taking a bath in the free standing bathtub at the window front watching the busy traffic at Bundaran HI outside. The breakfast buffet was great & OKU served excellent Japanese food. Thanks to all the friendly staff to make my stay truly amazing.

Stayed in December 2024

Just wow! All Amazing staff!

Stayed in November 2024

The location was just behind Grand Indonesia. So that was nice. I managed to do my last minute shopping there without a hassle. At first, if you have the means, please upgrade your room with the view of Bulatan HI. It was exceptionally good. The room was spacious and super worth the money. Will stay here again if I come over to Jakarta again.

Stayed in November 2024

Great location. Very good food.

Stayed in October 2024