Jl. Pantai Sindhu No. 14 Sanur, 80228 Sanur, Indonesia
#85 of 104 hotels in Sanur
Guests' ChoiceBased on 682 hotel reviews
7.0Cleanliness
7.1
Comfort
7.3
Location
9.4
Facilities
7.1
Staff
8.9
Value for money
7.3
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 1, 2025
Karen
AustraliaThe bath Very tired and old interior
Stayed in March 2025
Reviewed: April 1, 2025
Arusa
AustraliaCleaning on the room, shower was dirty and under bed was disgusting dirty, out side need some renovation lot of tiles are broken on the floor and on the swimming pool.
Location is perfect, near to beach and shopping, a lot of restaurants walk distance. The hotel is old, need update at floor and a swimming pool, lots of tiles are broken , cleaning needs improvement as well, my toddler put one toy under bed..omg it was dirty.
Stayed in March 2025
Reviewed: March 29, 2025
Brendan
AustraliaRight on the main beach. Very helpful staff, beautiful gardens.
Stayed in March 2025
Reviewed: March 27, 2025
Martine
AustraliaThe location was fabulous, short walk to The Icon, great Restaurants and shopping. The resort was tired but adequate. The pool was really good. Staff friendly.
Stayed in March 2025
Reviewed: March 26, 2025
Mark
AustraliaLovely staff and close to lots of local life.
Stayed in March 2025
Reviewed: March 26, 2025
Rita
AustraliaRooms are tired looking and could use an update but they are still comfortable
Loved the location . Lovely gardens and great pool area.
Stayed in March 2025
Reviewed: March 18, 2025
Byrne
AustraliaNothinb
Close to 9cean
Stayed in March 2025
Reviewed: March 13, 2025
Janine
AustraliaLocation
Stayed in March 2025
Reviewed: February 21, 2025
Nathan
AustraliaThe hotel is quite old and needs some attention. If using cash to pay for the room, always double check it and get a receipt...our money was checked by the lady on the front desk and she gave me a receipt, but the next day said that I was $90 AUD short!! I was not impressed.
Location is excellent! Pool was always clean. Buffet breakfast was quite good. Room was comfortable and clean... just a bit run-down. Most of the staff were friendly and helpful.
Stayed in February 2025
Reviewed: February 19, 2025
Karen
AustraliaStained, grey linen, mouldy and offensive smelling bathroom, dirty phone, very lumpy bed and pillows, hotel owned lounges on the beach ( x8) were “reserved with pool towels” every day very early and left us who didn’t get up at sunrise to do this without a lounger until late afternoon, which I didn’t think was very fair as often the people didn’t show up until lunch time. Shower was horrible - spray head was squirting and went in all directions with no real temp control,
Location was lovely with only a few minutes walk to icon mall, basic breakfast was offered and was suitable for me as I am a toast, eggs and tea only person but multiple alternate places to eat just outside the hotel if that’s what you desire , paid massage service on site and was fantastic, beautiful gardens and lovely staff, air conditioner worked well which was good, in room safe, kettle and fridge worked well.
Stayed in February 2025
Reviewed: February 17, 2025
Carol
United StatesIt seems to have gone downhill since we were there about 8 years ago. The linens were worn and stained. One bath towel had a hole in the middle. The restaurant/bar bathroom had a dirty/wet floor and the urinal was flooded the first 3 days we were there (we complained to staff but nothing was done).
The breakfast is good, restaurant is in a great location overlooking the beach. Rooms are just steps from the beach and walking path with shops and restaurants. Pool is nice and big. Rooms are good size and have chairs on the lanais.
Stayed in February 2025
Reviewed: February 10, 2025
David
CanadaStaff and location
Stayed in January 2025
Reviewed: February 8, 2025
Rachel
United KingdomPlease see above.
Beautiful location but the room was very dated and run down unfortunately. The aircon wasn’t working properly even after asking the staff 3 times it was to hot so they re gased it. Still wasn’t fixed after that. Staff were excellent. Could not do enough for you. Pool was lovely and quiet. Guests were great. Overall had a lovely stay but it needs a lot of work doing to it. It’s very very tired and needs refreshing and updating .
Stayed in February 2025
Reviewed: February 5, 2025
Staunton
AustraliaPillows were hard lumpy and old the bathroom smelt a little teachers who came in with bus loads of students each morning early took anything decent that was on offer for breakfast and definitely recieved priority service
Position is excellent 👌
Stayed in February 2025
Reviewed: January 23, 2025
Bull
AustraliaThe breakfast. Also the pillows.
Breakfast needs improving. Beautiful gardens and perfect location
Stayed in January 2025
Reviewed: January 22, 2025
Simon
United KingdomThe breakfast was below average, so could be some improvement here.
All the staff from the receptionist to the cleaners were great, so I can't fault them. The location is the main pull here, which is in walking distance to many shops, bars, and restaurants.
Stayed in January 2025
Reviewed: January 22, 2025
Wendy
AustraliaJust the breakfast.
The location was great. The breakfast was very poor. The bacon was tasteless and there was only eggs to choose from. Plenty of options if I was asian.
Stayed in December 2024
Reviewed: January 16, 2025
Anthony
AustraliaLocation
Stayed in December 2024
Reviewed: January 16, 2025
Warren
AustraliaGetting tired. In need of some renovations
Lovely position, old world charm
Stayed in January 2025
Reviewed: January 14, 2025
Sophia
AustraliaBathrooms need a renovation, very hard to get filtered water refills.
Hotel room included breakfast, location was good. This hotel is good for a well priced short stay in Sanur.
Stayed in January 2025
Reviewed: January 1, 2025
Mark
AustraliaRoom service adequate but a bit slow.
Very friendly staff and excellent location make this a great destination. Facilities are somewhat old and tired but completely adequate and perfect at this price point. The resort would have been amazing in it's hey day.
Stayed in December 2024
Reviewed: December 30, 2024
Eleni
AustraliaProximity to the markets and beachside.
Stayed in December 2024
Reviewed: December 29, 2024
Jo
AustraliaWe waited 55 minutes in the beach front restaurant for our lunch
The room was big and clean - nice garden view and walking distance to the beach - directly infront.
Stayed in December 2024
Reviewed: December 23, 2024
David
AustraliaBreakfast.
Everything was lovely, except for the breakfast.
Stayed in December 2024
St. Julianʼs, Malta
Budapest, Hungary
Istanbul, Turkey
Ambon, France
Avio, Italy
Milan, Italy
Antibes, France
Pawas, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content