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  5. Reviews of Labak River Hotel by EPS

Reviews of Labak River Hotel by EPS This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jl. Raya Tebongkang Singakerta Nyuh Kuning, 80571 Ubud, Indonesia

#380 of 422 hotels in Ubud

Guests' Choice

Review Score

Based on 82 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    9.1

  • Value for money

    7.7

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Two Bedroom River View Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    Second time staying here.

    Stayed in January 2025

  • Reviewed: October 28, 2024

    9.0
    Hotel with a great view!
    • Leisure trip
    • Travelers with friends
    • Deluxe Garden View Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleanliness inside the room could be more improved, but not a big issue.

    The pool view! Amazing!

    Stayed in October 2024

  • Reviewed: September 12, 2024

    8.0
    Reception staff Ferdy and Eny were absolutly great and welcoming. Thank them for me. Definatly staying here again
    • Leisure trip
    • Couple
    • Deluxe Garden View Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Loved our stay at the hotel, the room was quite big, clean bathrooms and the view was beautiful.

    Stayed in September 2024

  • Reviewed: August 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Garden View Room
    • Stayed 4 nights

    The restaurant menu a bit limited for the evening or lunch.

    Very nice room and beautiful garden, swimming pool with a great view.

    Stayed in August 2024

  • Reviewed: August 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two Bedroom River View Villa
    • Stayed 6 nights
    • Submitted from a mobile device

    Nice waterpool area and super view from it, big VIP apartment, pleasant and useful personnel.

    Stayed in August 2024

  • Reviewed: August 2, 2024

    9.0
    Excellent - would thoroughly recommend
    • Leisure trip
    • Couple
    • Shocking Deal at Superior Double Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent staff - they were so welcoming and helpful Free shuttle into Ubud town Beautiful pool

    Stayed in August 2024

  • Reviewed: July 31, 2024

    7.0
    Comfortable stay next to the Ubud Yoga Centre
    • Leisure trip
    • Solo traveler
    • Shocking Deal at Superior Double Room with Garden View
    • Stayed 1 night

    My room was close to the road and you could hear the car and scooter noise, all night. The breakfast was very average - the Ubud yoga centre food was sensational. Walk into town can take 30 minutes ,

    The bed was very comfortable with a huge bathroom. Arrived late at night and staff were available to help. Lovely gardens and pool and right next door to the yoga centre which has AMAZING food and yoga! Good value for money - next time I would request a room not close to the road

    Stayed in July 2024

  • Reviewed: July 26, 2024

    7.0
    Lovely views over pool and listening to river flowing. Staff fantastic! Cold pool. No Bar!
    • Leisure trip
    • Family with young children
    • Deluxe Garden View Room
    • Stayed 4 nights

    The breakfast was pretty poor and the tables had ants all over them. Even though we had paid for half board we did not eat breakfast or any meals here during our stay which was very dissapointing and a waste of money. The pool was pretty cold compared to other hotels and my daughter and I both got ear infections due to the cleanliness of the pool. Not good. There was No bar even though it was supposed to have a pool bar! This needs to be looked at by management!

    The Staff were amazing. Always helpful and always smiling. I spent my 50th Birthday here and the staff brought me a cake and sang to me on my birthday, which my wife says she did Not arrange. This was so sweet and I will always remember it! The rooms were nice and quiet with lovely pool views.

    Stayed in July 2024

  • Reviewed: July 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Garden View Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The cleanliness of the hotel is not on a ,, 4* hotel level" to be honest. We found a dead cockroach in our bathroom and room needs a little bit of update in general. In europe that would probably be lower 3* hotel. But despite that, it is good value for money!

    Really nice pool, the room was a good size, staff is helpful and friendly. They offer just a few meals in the restaurant, but everything was delicious.

    Stayed in May 2024

  • Reviewed: April 24, 2024

    8.0
    Lovely infinity pool.
    • Leisure trip
    • Travelers with friends
    • Deluxe Garden View Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Quite a long way out of Ubud, but the hotel did provide a taxi into Ubud once a day.

    The pool and its view was really lovely. Staff all lovely too.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    Lovely little affordable interlude.
    • Leisure trip
    • Couple
    • Deluxe Room with River View
    • Stayed 2 nights

    The artwork in our room was missing the sculpture so looked very strange. Feel your reception decor let's the amazing hotel down-The whole area inside the hotel is amazing, but the reception is very ordinary and not very inviting and doesn't interest you to look further inside.

    Pool and the view. The mattress was comfy. Free shuttle was great. Deal price on booking.com was very good and is the reason we stayed there and got to experience this lovely hotel as we otherwise would not have bothered.

    Stayed in April 2024

  • Reviewed: January 21, 2024

    8.0
    Good location, nice & friendly service
    • Leisure trip
    • Solo traveler
    • Deluxe Garden View Room
    • Stayed 1 night

    Decent breakfast, good & friendly service.

    Stayed in October 2023

  • Reviewed: January 2, 2024

    8.0
    I would definitely stay there again as the room, bathroom were good and nice pool for relaxation.
    • Leisure trip
    • Family with young children
    • Shocking Deal at Superior Double Room with Garden View
    • Stayed 2 nights

    I ordered vegetarian curry an rice which had bit of half cooked egg plant which was bitter. The welcome drinks were tasty but the ice may have given me the stomach ache and bit of diarrhoea. First time ordered food they mixed up and sent meat or prawn which had to be cancelled. For some reason everything smelt bit eggy or seafood.

    The Pool was excellent for relaxation overlooking a small hill with other resorts. Watching moon rise from the pool was a beautiful moment.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Shocking Deal at Superior Double Room with Garden View
    • Stayed 5 nights
    • Submitted from a mobile device

    Cleanliness and small food portions.

    Except of the cleanliness that could have been way better and the food portions who were way too small, Everything was fine.

    Stayed in December 2023

  • Reviewed: November 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Shocking Deal at Superior Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast on the pool was spectacular and affordable. Good surrounding views. Very friendly staff.

    Stayed in November 2023

  • Reviewed: September 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Garden View Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was delicious & pool was quiet & tranquil

    Stayed in June 2023

  • Reviewed: September 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two Bedroom River View Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    Only down side was the food here we order room service one evening as my girls were tired from a busy few day. Food arrived 1.5 hours later after having to call them, was all cold.. and the order was wrong. We struggled to communicate with the receptionist to get it changed. Apartment highly recommended, but not the food.

    This property was beautiful- the 2 bed apartment we had was perfect. Great amount of space, close enough to Ubud. Lovely little yoga studio and food up the hill room the apartment too.

    Stayed in August 2023

  • Reviewed: September 6, 2023

    8.0
    We enjoyed two nights here, the pool was lovely, the view was amazing, the room service was affordable and delicious! Th
    • Leisure trip
    • Travelers with friends
    • Deluxe Room with River View
    • Stayed 2 nights
    • Submitted from a mobile device

    The view of the pool from our room was stunning, it was very quiet and felt like we had the whole place to ourselves.

    Stayed in September 2023

  • Reviewed: September 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room with River View
    • Stayed 4 nights
    • Submitted from a mobile device

    I can't complain about anything

    Everything was just right to be honest.

    Stayed in August 2023

  • Reviewed: September 2, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Garden View Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Does not look as fresh and new as the pictures. Unfortunately this place is very run down and affected by the pandemic. Breakfast staff were very rude.

    Room was clean, reception staff were lovely.

    Stayed in September 2023

  • Reviewed: August 31, 2023

    6.0
    So far so good
    • Leisure trip
    • Group
    • Shocking Deal at Superior Double Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom , it had to be renovated

    The view

    Stayed in August 2023

  • Reviewed: August 23, 2023

    6.0
    Stay was ok, but not the standard we had expected.
    • Leisure trip
    • Couple
    • Deluxe Room with River View
    • Stayed 9 nights

    Some of their website promo pictures were of a different property; particularly the pool area. If we'd known that the hotel had been only open since May, following Covid closure, we may have booked elsewhere: Staff seemed untrained as a consequence. No liquor available at bar or mini-bar. Breakfast team was less than efficient: Every morning, had to ask for salt & pepper, serviettes, cutlery. Courses arrived together. Towels were not particularly white or fluffy.

    Pool was good Gardens were great Service generally was prompt, cheerful, obliging. The shuttle service was much appreciated.

    Stayed in August 2023

  • Reviewed: August 9, 2023

    7.0
    Gorgeous view and pool, comfortable stay with great service.
    • Business trip
    • Family with young children
    • Deluxe Room with River View
    • Stayed 3 nights

    There are some aspects of the hotel that could use some attention. Mainly aesthetics and maintenance like room requiring re-painting in areas and some of the bath fittings not working as they should. The front of the building could also use some tidying up and disused areas are being used for storage rather than a gym or business centre (so you can catch up on emails or work if you are a digital nomad. There is also a bar area by the pool that is currently not functioning that could be used as a working bar or provide games/entertainment for kids or again a gym/fitness centre. Generally speaking though these were minor things and didn't dramatically impact on our stay here, and would still recommend, particularly if you can get a good rate on the 'Deluxe View Rooms' as we did.

    The best things about this hotel were the views, the pool and gardens. They were immaculate and the pool really is the centrepiece of the hotel. The rooms are comforntable and the sound of the river below is very relaxing to fall asleep to! We really loved the 'floating breakfast' - very 'Instagrammable', particularly with the infinity pool and greenery as a backdrop! The service by the main receptionist was also fantastic. She was always very helpful. They organised a 'free shuttle' to visit the nearby Monkey Forest. They were also great at organising massage therapists, even at short notice who can deliver massages in your room or in their dedicated spa room. Other services like luggage assistance, room cleaning and laundry were perfect and we were very grateful for these services functioning well.

    Stayed in August 2023

  • Reviewed: August 3, 2023

    7.0
    Quiet stay near a river
    • Leisure trip
    • Group
    • Deluxe Garden View Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Rooms are definitely dated, particularly the bathrooms have seen better days.

    Breakfast was okay, it was ala carte menu but you really get the usual continental breakfast. There are local Indonesian options which is a nice break from the standard western ones. Location is a bit out of Ubud central but also meant it's quieter and u can hear the river flowing nearby. The pool was a small, infinity style one and was refreshing after a hot, humid day out. The staff were friendly and eager to help us book transport. Beds were nice and comfy.

    Stayed in August 2023

Showing 1 - 25

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