Nothing!

The location was absolutely stunning. No wonder the restaurant is called Heaven’s Door. The bungalow was amazing. Large bed, another bed on the veranda to curl up on in the Evenings or mornings to watch the sunrise. Lovely bathroom. The staff were great and more than happy (Jimmy) to ferry us up to the wonderful eclectic reception/restaurant and back. Even had one impromptu night of Ryan and Jimmy jamming (guests included if you want!) fabulous fun evening. The best. Yep, it’s the Jungle and there are critters but how often do you have a praying mantis as a room mate? Idyllic and would have no hesitation wholeheartedly recommending.

Stayed in March 2025

The place is on the pricey side so one expects excellence but we all felt it was just very good, not excellent. We’ve had water boiler issue which couldn’t be fixed so we had to go to other bungalow to take shower. Didn’t understand why they just didn’t move us there right away. The second morning they forgot about our pre ordered breakfast and had to make it after we texted them. To navigate between restaurant and bungalows isn’t too quick, especially around dinner time when it’s dark. None of this ruined the experience, just made us questions the value for money a bit. Keep up the good work!

Just to confirm what others are saying: the setting. It couldn’t be located in a better place. The view on Inerie is absolutely gorgeous. The bungalows on their own are also beautiful and look amazing on the pictures. The decor is lovely and outdoor seating space is beautiful. The restaurant with that view is also mmm amazing. The food is quite good as well. And the staff is absolutely great! Very friendly and welcoming.

Stayed in January 2025

Check in was very complicated as you needed to go to the restaurant which was 1 km away and then come back to the room. We got there quite late and it added a bit of inconvenience. Getting around would be very hard without a scooter or car. They organised a scooter for us pretty quickly and then it was super easy to get to the restaurant and also travel in the area.

The room and view was amazing, you could see the sea, the forest, the traditional village and the volcano. Really good hot shower!

Stayed in January 2025

Awesome View!!!!

Stayed in February 2025

Great position with volcano and valley views. Interesting room, nice balcony with day bed with mosquito net.

Stayed in November 2024

Perhaps not an issue really as we only had one night here but no WiFi in the rooms. You have to go to the hotel.

The location is everything! Beautifully positioned garden cottages about 1km from the main hotel/restaurant. This was a relief as the place was a bit of a throwback to backpacking days - fine in itself but not what we were expecting! Food/drink is bought to the room so you don’t need to make the steep ascent on foot or accept a scooter ride!! Lovely bed and the terrace with day bed allows you to relax and enjoy the fabulous views. Lovely staff who couldn’t do enough to help. Highly recommended for a peaceful escape!

Stayed in October 2024

nothing

The room are really cool with some of the best views, the restaurant will bring your breakfast so you can eat while relaxing on the balcony

Stayed in October 2024

mosquitos around the property

The tranquility at its finest

Stayed in September 2024

Nothing

Very clean and spacious bungalow with amazing view

Stayed in September 2024

Maybe a little bit more expensive but would go again for the same price anyway

View is literally amazing from the bungalow terrace. Bungalow is so nice and well decorated. Terrace is huge with a little bed on which you can chill. Restaurant is very good and you can ask to have breakfast from your bungalow as the restaurant is 1km away from the bungalows.

Stayed in September 2024

Some staffs were not very attentive. I had to wait 1.5hr for food to arrived. Thanks to the 2 staffs near my room who contacted the kitchen to rush them. I was starving. The reception staffs weren’t as nice as the staff down at the villas

I love the view

Stayed in June 2024

The mosquitos were a bit enthusiastic outside but didn’t really bother us inside. Price was too high for us to stay very long.

The room was very comfortable and the design was interesting. The view was lovely.

Stayed in July 2024

Nothing

Unique , eclectic

Stayed in July 2024

NOTHING! If I had to be really picky though, a hairdryer would have been nice.

What’s not to like? You get a huge bungalow, a wonderful view of Gunung Inerie, and the yummiest food served at their restaurant. The view from the restaurant when you step out onto the verandah is drop-dead gorgeous - leaving no doubt as to why the place is called Heaven’s Door. Thank you also, for upgrading my room from a double room to a family unit! 🙏🏻🙏🏻🙏🏻

Stayed in June 2024

The hot water seemed to have a very small tank, so we would have hot water only for 30-60 seconds, but then would have to wait 1-2 minutes for it to heat up again. The main lobby - including the restaurant - is a good mile hike up a steep, narrow, unlit road, and they surprisingly did not offer a shuttle service in the evening (only in the morning). So, if you want to dine in the restaurant (with its incredible views), you had better have your own transportation. That said, room service was a great alternative (see above).

The hotel is gorgeously located, with incredible views of the volcano and the mountains. The rooms are very large and beautifully appointed. The bathrooms were amazing, and the bed super comfortable. The balcony, with its net-enclosed sofa and a beautiful dining table overlooking the view, was a real highlight. We had a lovely meal there, nicely delivered by room service from their restaurant.

Stayed in April 2024

None

Jungle paradise, comfy bed, plenty of mosquitos nets and solutions. Valley and Vulcan view are incredible. Tasty food and friendly ppl in the restaurant

Stayed in April 2024

Lovely staff who went out of their way to accompany us on our bicycles down to the hot springs and took us by scooter at 1.30 am to hike up to Gunung Ine Rie. Incredible location overlooking the mountain. Good food with vegan options.

Stayed in December 2023

The restaurant was rather mediocre and could be a bit more traditional re the menu. The prices are quite high for Indonesian standards.

Amazing view into the jungle, spacious bungalows, Jimmy is a great guy who helped us a lot getting around und organizing things during our stay.

Stayed in November 2023

Be ready, and bring insect repellent for the mosquitos!

An amazing setting in the jungle. Close to all the main attractions - Bena village and Melange hot springs were highlights for us. It is tucked away from the hustle and bustle of Bajawa, offering a peaceful sanctuary for our trip. Jimmy was incredibly helpful, and we learnt a lot about the region and culture through our conversations with him. The restaurant was very reasonably priced and had very tasty food with both local and western options. Shuttle is offered any time of the day to the restaurant --- we preferred to walk to wake ourselves up in the morning, and look at the stars at night -- away from the lights of the city -- it was perfect.

Stayed in December 2023

The walk to the restaurant was long and hot! Would certainly have spent more time there if access was easier. The bugs were invasive! It was difficult to sit outside and enjoy the view at certain times when the mosquitoes invaded. The huge cockroaches would throw themselves against the walls in the evening - quiet funny actually - the attack of the cockroaches, but they couldn't get in if you make sure to close the doors at all times. When we first arrived, we had to clean up the dead bugs and spray the unit - perhaps this could have been done by staff before our arrival. The units are very spacious, but the space is quite empty apart from a bed and a desk. A sitting area inside would have been nice. Overall, the units could do with some refreshing.

The view was stunning and the location was amazing - far from the hustle and bustle of the town. The accommodations were lovely and very spacious. The bathroom was a beautiful room! The breakfast that was delivered to our room was very good. The ride back to our villa from the restaurant after dinner was much appreciated. The restaurant food (Heaven's Door) was amazing and the staff were helpful and pleasant. The bug lotion provided was effective and much appreciated.

Stayed in November 2023

Wifi access missing in bungalows although very good data connection, could be turned easily into a functioning wifi by the resort. Lack of communication before arriving regarding check-in and the the relevant distance between reception and bungalows. Automatic message informing guests about baggage drop first at the bungalows and then coming uphill to the reception would have been highly useful. Reasonable prices in the restaurant, quality rather mediocre.

The resort and especially the very spacious bungalows are beautifully located overlooking the valley and the Inerie volcano. Speaking of the bathroom it features a special exotic decoration and creates a very pleasant atmosphere. Interiors are clean, relatively new and functional therefore critical reviews did not apply to this. Insects in this surrounding are fairly normal and part of the experience - no problem for us. Option to have breakfast being brought to your bungalow is fantastic.

Stayed in October 2023

What a fantastic view, we had the most beautiful sun rise directly from our bedroom. Location is fantastic, specious bungalows and friendly staff. Breakfast was also very delicious.

Stayed in October 2023

There is nothing to complain about. Maybe the distance to the restaurant if you haven't rented a scooter. But you should definitely do this!

Great accommodation! Beautifully designed cottage with a great balcony and a dream view. The view from the terrace is fantastic, whoever has the chance to book this accommodation should definitely do it! You will not regret it! The free room service for breakfast is included, you should definitely take advantage of it because the view is breathtaking! The staff at Heaven's Doors (restaurant) are very helpful and friendly and clearly enjoy their job.

Stayed in October 2023

Very nice view from the bungalows. Really beatifull place!

Stayed in October 2023