I like the room and facility at the Mason Pine hotel. It will be good, if you put table tenis indoor and for the breakfast need to be review or improve please. Thank you.🙏😊

Stayed in March 2025

So far none, but do keep your standard

Breakfast food excellent and d area facilities supersup magnificent...

Stayed in February 2025

Nothing.

Very large swimming pool for adults, warm water swimming pool and water playground area for kids. Cozy karaoke room for older members of the family that have limitation for physical activities.

Stayed in January 2025

Clean, comfortable and exceptional

Stayed in January 2025

N/A

Nice hotel and surrounding. Family friendly, lots of activities for the whole family.

Stayed in January 2025

The price is quite expensive.

The hotel located in a great area, surrounded by trees. I really enjoy the fresh air. Full of hotel facilities; eg the pool is quite big, free yoga in the morning, and free feeder from and to the whoosh station. The staffs were very friendly. And I also enjoy the breakfast menu!

Stayed in January 2025

Nothing

Clean, fresh air, good breakfast, a lot of outdoor activities, so many good food near by.

Stayed in December 2024

Nothing in particular

Go to mason wing for family, go to pine wing for business. Both are great

Stayed in December 2024

To crowded for breakfast. Too many kids running around

Nice restaurant with nice food

Stayed in December 2024

Location is too remote, not much sight seeing here

The facility inside hotel, friendly staff

Stayed in December 2024

Room price

The staff was really friendly and the breakfast was super with lot of variety.

Stayed in December 2024

so many kids activities best staycay hotel for family!

Stayed in December 2024

Untuk feeding animalnya kurang lengkap

Facility and hospitality

Stayed in November 2024

I was amazed by the personalized service I received with this great team. It started with them reaching out to me via Whatsapp offering to pick me up at the new high speed train station. Mr Nova was right outside the gate and had sent me his photo by WhatsApp. Upon arriving I was warmly greeted and personally walked to my room by Ms Iyang. Numerous times during my stay the staff checked on me when I passed through the beautiful campus. They also checking back with me via WhatsApp to see if I would need their complimentary car service to the Whoosh station. Beautiful location and facility but much more beautiful was the incredible service the staff extended to me - just a common business traveler in Bandung to meet with a client.

Stayed in November 2024

None

Great location - opposite some nice restaurants but hotel self suffice and nice big space. Kids had a go at wahoo park which is grab 15 mins . Ample space n fun place for kid in hotel too .

Stayed in October 2024

F&B and breakfast needs improvement

Great resort style hotel with excellent service and facilities

Stayed in October 2024

Love the quiet, serenity, ambience and all staffs are super friendly and helpful! Breakfast was superb, facilities were great. Love it!

Stayed in August 2024

None

The staff are friendly and helpful

Stayed in September 2024

The water at the sink and shower drains very slowly.

Great selection of breakfast. Very friendly and helpful staff. Good location close to whoosh station. Great night view from the lounge. Massive swimming pool with jet stream.

Stayed in August 2024

Nothing

Everything!

Stayed in August 2024

Nothing to criticise. Hopefully the management will keep the condition of the hotel as it is or even more as there is rust and a small part of the wall is chipped. Maintenance is the most important thing to do.

The location is easy to reach from Jakarta. 30 minutes by the fast train and less than 10 minutes by taxi. The weather is cool and the air is clean. The room is spacious. The food and drink are good and worth the price.

Stayed in August 2024

Receptionist very busy in the weekend.

Friendly staff, comfortable, room always clean

Stayed in June 2024

many insects and millipedes around the playground and swimming pool more international menu for breakfast would be nice.

all the staffs were so polite and friendly my child loves all the kids facilities. spacious lobby and waiting rooms

Stayed in May 2024

The dinner in the indonsiean cuisine restaurant was not really good, and its a bit to expensive. Maybe use local dishes and cooks to make it more authentic and tasteful.

The swimming pool was amazing. My youngest daughter, who is 1.5 years old, didn't like water at all, but after she swam in the kiddy pool at the hotel, which is heated and comfortable, she let loose and loved swimming every day, even in the big and slightly colder pool. I love to see her and my other daughter being so happy, swimming and playing at the hotel and using many of the other great facilities.

Stayed in May 2024