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  5. Reviews of Mercure Jakarta Gatot Subroto

Reviews of Mercure Jakarta Gatot Subroto This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jalan Gatot Subroto Kav. 1 Kuningan Barat Jakarta Selatan, 12710 Jakarta, Indonesia

#63 of 540 hotels in Jakarta

Guests' Choice

Review Score

Based on 469 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.3

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.5

  • Free Wifi

    9.2

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Showing 1 - 25

  • Reviewed: March 7, 2025

    9.0
    Nice Hotel!
    • Leisure trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Just didn't have luck, because they are renovating the swimming Pool.

    Location is great! Nice room, with nice view. Also good breakfast. It has Restaurant and Café.

    Stayed in March 2025

  • Reviewed: February 26, 2025

    8.0
    Location, location, location!
    • Business trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 1 night

    For this particular stay of 1-night... everything was as expected. The only annoyance was that the Wifi didn't start working until about 11pm. But it was only a minor inconvenience.

    Location is the top reason why I stay here. I stay here every time I'm in Jakarta, as long as there's availability. It's a straight shot to and from SCBD which makes it very attractive to stay in. The rooms are large and comfortable, the staff leave you alone, the breakfast has a wide variety. Nothing not to love!

    Stayed in February 2025

  • Reviewed: February 22, 2025

    8.0
    Save the earth
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 12 nights
    • Submitted from a mobile device

    The hotel need learn to save earth, I always turn off all the electricity and aircond adjusted to room temperature, but the daily house keeping staff always turn on all of the light and set the aircond to lowest temperature with max fan and let the room freeze to the max while no body inside. Even before check in. Save the earth please and it able to save your hotel operation cost as well.

    Clean and spacious

    Stayed in February 2025

  • Reviewed: February 11, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Privilege Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    the room needs sound proofing as you can hear the street even though we were up high.

    The property was good and value for money.

    Stayed in February 2025

  • Reviewed: January 11, 2025

    8.0
    My stay very comfortable this my second time in the hotel
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Try to check and confirm what the problem with the other college before calling the client so the client don’t get phone call in same problem couple times make sure the staff put the note so other colleges can read and know what to update

    Breakfast was very good staff very helpful when I told them that I’m allergic with mushrooms and has very nice coffee xx

    Stayed in January 2025

  • Reviewed: January 1, 2025

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only a small note, maybe it will be better to add an extra water bottle in the room; thank you.

    Excellent staff, super friendly and helpful. The room I got was perfect, very clean and well prepared. Breakfast in the morning was complete, I usually do not take Indonesian food, but this time I have a try and it was super good! I will definitely come back here!

    Stayed in December 2024

  • Reviewed: October 25, 2024

    7.0
    great location and breakfast. clean rooms!
    • Business trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    rather big hotel, so there are a lot of people going in and out. service is not personalized at all.

    location is great. breakfast is consistent. rooms are large.

    Stayed in September 2024

  • Reviewed: October 25, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything is very procedural and feel inefficient. The people are super friendly but the procedures seem rigid and give the feel of 'can not' rather than a guest experience focus.

    Good rooms and facilities. Super friendly staff Amazing breakfast

    Stayed in October 2024

  • Reviewed: October 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 2 nights

    Always lovely staying here!

    Stayed in September 2024

  • Reviewed: October 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice gym, good breakfast

    Stayed in October 2024

  • Reviewed: October 12, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was very helpful and stitched my trousers free of cost.

    Stayed in October 2024

  • Reviewed: October 8, 2024

    7.0
    Just one night stay, not so bad
    • Business trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 1 night

    In my room the charging point was old coming out

    I usually book rooms with breakfast, but I was told that it was not included, so I went out to eat.

    Stayed in September 2024

  • Reviewed: September 17, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights

    A lot of the breakfast food was not warm.

    Very efficient check-in, room service and staff friendliness.

    Stayed in September 2024

  • Reviewed: September 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great hotel, very clean and very helpful staff.

    Stayed in September 2024

  • Reviewed: August 31, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    need car to do everything

    very good hotel closed to toll coffee and restaurant are good

    Stayed in August 2024

  • Reviewed: August 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The room is comfortable and the lighting is just nice.

    Stayed in August 2024

  • Reviewed: July 30, 2024

    8.0
    comfortable
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    receptionist who served me without proper greetings only warnings.

    location

    Stayed in July 2024

  • Reviewed: July 2, 2024

    8.0
    Comfortable
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The pool was not clean, staff not very persanable

    Good mattress , good bathroom facilities Close to my office

    Stayed in June 2024

  • Reviewed: June 22, 2024

    9.0
    Excellent location and it definitely recommended.
    • Business trip
    • Couple
    • Privilege Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Slight language barrier at the front desk

    Great location and facilities were well maintained. Breakfast spread was good

    Stayed in May 2024

  • Reviewed: June 13, 2024

    9.0
    4/5
    • Business trip
    • Solo traveler
    • Executive Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Good locations Comfortable Good value

    Stayed in June 2024

  • Reviewed: June 9, 2024

    9.0
    Nicely furnished hotel with a great breakfast buffet!
    • Leisure trip
    • Family with young children
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lobby and swimming pool can feel a little small when there are many people but it's no issue.

    Room was spacious and clean, and breakfast was delicious! Staff were very obliging and many of them are able to speak English too. I lost my glasses in the pool and the staff did their best to help me out! With regular Jakarta traffic, the hotel is just about 15 minutes away from the Whoosh high-speed train station.

    Stayed in June 2024

  • Reviewed: May 7, 2024

    9.0
    My Review
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Swimming pool to small

    Food, Location

    Stayed in April 2024

  • Reviewed: May 5, 2024

    9.0
    Great place. Will come again.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 9 nights

    The traffic noise in the lower floors can be disrupting, as the hotel lies at one of Jakarta's busiest roads. If you're sensitive to traffic noise, ask for a room at a higher floor.

    This is a beautifully designed hotel. It's quite new, situated amidst the bustling Gatot Subroto. I was really amazed by design of the hotel rooms (I've seen three different ones). The view is stunning, even on the lower floors. The swimming pool is awesome. The breakfast has plenty of options; Western and Eastern food. If you don't mind walking 5-10 minutes, you can use the Pancoran LRT station which connects you to other options of public transport (travel to the Dukuh Atas hub to get on trains/MRT). The hotel has a several places to eat, including the White Rock (yeah, yeah!) and the Wayang cafe. If you happen to order food via room service, I'd recommend the fish and chips.

    Stayed in April 2024

  • Reviewed: May 3, 2024

    9.0
    Good value in middle of Jakarta
    • Leisure trip
    • Family with young children
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Location, comfortable and breakfast

    Stayed in May 2024

Showing 1 - 25

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