Was a wonderful week here at Mercure Resort. Will definitely be back. The rooms were dated but clean. Staff were amazing and friendly. The buffet was not that good. But pool snacks and ordered meals were delicious. Pools were amazing and the gardens just lovely.

Stayed in April 2025

A bit pricey

Clean rooms great staff

Stayed in March 2025

It was flooding in front of my room...cause we went to rainy days. The trees branches fell and almost hit my 86 years old father in law and my husband..its only by God's grace they survived. But pls dear management..you should have cut some trees branches before the rainy season

The staff called Samuel , he is super he tries everything to make me feel more comfy

Stayed in January 2025

Staff

Stayed in February 2025

It just the breakfast is always the same everyday

the place is very comfortable and the beach is definitely nice, we like to have a sunbathe on the beach everyday. We stay 10 days and Extend another 5 days.

Stayed in February 2025

Nothing, all good.

Good variety of food and beverage. Great coffee machines.

Stayed in March 2025

Adjoining rooms

Location

Stayed in December 2024

I think the Breakfast could have been better I felt some of the bread was a little old and there was not much hot options

I liked the location, the room was clean and a good size, I did really think the staff were top people and very friendly and helpful

Stayed in February 2025

A bit old fashioned but quiet and clean hotel. Great personnel.

Stayed in February 2025

This is a very peaceful area thank goodness--- - there are boutiques, restaurants around just be aware not central Sanur -

Beautiful, gracious, comfortable hotel. Warm welcome front desk. Extremely wheelchair accessible throughout from entrance to grounds to facilities . Very clean, comfortable pleasant rooms kept up with special touches by housekeeping Strong fast consistent wifi . Fabulous staff. Nice poolside restaurant with freshly made delicious menu, attentive staff. Very bear a yoga studio,, co working cafe really nice playground, warung, rentals. Awesome beach

Stayed in February 2025

Wasn't very modern the room and not clean enough also the breakfast was not good for the buffet. Wasn't enough selection

Location near a beach

Stayed in February 2025

The pools were very warm almost like a bath which made it slightly not refreshing.

Beautiful gardens, family room was incredible, staff very friendly! Decent buffet breakfast!

Stayed in February 2025

Rooms are outdated and in need of some matinence. Ordered room service 4 time didn't receive it 3 times and the time I did receive it the wait time was just over 2 hours

Super friendly staff

Stayed in February 2025

When we arrived to our room there was works being done in the bathroom that we were not informed about. The water in the shower was not one bit hot - it was completely cold even after waiting about 30 minutes.

It was close to retro's which was a great little cheap eats find right on the beach.

Stayed in February 2025

Since our previous stay a few years ago we could see a huge difference in the overall appearance of the hotel right from when you drive in. It is no longer a 4/5 star hotel and would rate it at maybe a 3 star hotel. The bed was very firm but they did find a mattress topper of sorts that did help. The linen and towels were clearly very old as well. The whole hotel needs a deep clean. Our bathroom was as clean as the staff could get it. There was lots of mould in and around the shower. Overall the room was very tired which a huge disappointment after our previous visit. Generally the pools, grounds and gardens, stairways and the entrance have not been well maintained as they once were. A shame really as it is so well positioned on the beach. We probably would not stay again.

The best part of our stay was being right on the beach and the staff. Although positioned at the very southern end of Sanur we found everything we needed either out on the street or via the beach path. Taxis were also easy to find and reception staff would quickly call a taxi for you. The Mercure staff were super helpful, friendly and were always willing to do whatever they could to make your stay better. They were the best thing about our whole stay.

Stayed in February 2025

Close to surf location. Great quiet part of Sanur. Pool lovely. Staff friendly.

Stayed in February 2025

Location is very good. Breakfast was good. Service was very good.

Stayed in January 2025

Ample buffet selection

Stayed in January 2025

Bathrooms a little run down

Comfortable, easy going vibe

Stayed in January 2025

Heavy rains from 16 till 26 January almost every day

Nice territory, beach, breakfast, room, price. calm sea.

Stayed in January 2025

Other than the pool and beach nearby, there really isn't much to do around the resort.

Rooms are big, spacious, quite comfortable but old.

Stayed in January 2025

Would like more facilities included rather than small extra payments, for example use of bicycles, pool blow up toys, etc. Indoor area adjacent to pool could include recreational facilities for children during rainy season.

breakfast very good. Location good. All staff very friendly, courteous, respectful and helpful. Room cleaning staff very helpful, especially Suta. Swimming pool very nice.

Stayed in January 2025

I found the rooms outdated and not cozy.

I liked the location a lot.

Stayed in January 2025

Average breakfast same every morning and not much choice of Asian dishes, mainly seem to cater for western diet but our friends who eat western breakfast thought it was very average. Hot food was only "warm". Quite a few restaurant staff didn't understand English that well. We had an executive king room and the balcony was very small so our knees touched the balcony railing when sitting in the chairs provided. Regarding smoking-we requested and had a non-smoking 1st floor room but guests on the ground floor were smokers and the smoke wafted up into our room. Suggest having non-smoking blocks of rooms. Same for the pool area. Terrible. People were smoking at breakfast time on the pool area adjacent to the restaurant area and the wafting smoke was horrible. Smokers should be required to use designated smoking areas well away from other guests. Also no gymnasium or beach bar. Hotel only has one restaurant but food can be ordered at the pool bar.

Beach is excellent - best along the Sanur strip. Room was good size and well kept. We had a late night flight and hotel gave us 1pm checkout which was better than 10AM.

Stayed in January 2025