Kind service, acces to kitchen.

Stayed in August 2023

I showed up at 2 am. When I booked the place it said I owed 70,000 idr, to be paid in cash. The receptionist said that I actually owe 85,000 idr since I wasn’t paying with card. I tried to pay with card, but they didn’t have a card reader. I have never had a place, hostel or other type of business, charge me more for using cash!

A lot of privacy.

Stayed in August 2023

Last minute they refused my online bookings and asked for more payment

Everything is good but, no value for there words. They can refuse your online bookings or ask for more money.

Stayed in August 2023

Toilet is too hot

Very Quite, good for one or two nights.

Stayed in July 2023

I booked it here on Booking.com and the staff said you have booked it for cheaper price and charged me more. Second time when I booked, they asked me to pay double the amount I have booked for.

Place is nice, you have your privacy.

Stayed in August 2023

After a long flight, I arrived at my hotel at night, but the receptionist could not find my booking. I showed him my confirmed reservation, but he still couldn't figure it out. He didn't know how to use his system to check bookings, and he wouldn't call Booking.com for help. I had just landed in Indonesia and didn't have a local SIM card, so I couldn't call Booking.com myself. I spent more than two hours trying to get to my room, which I had already booked. The receptionist wanted to charge me twice what I had booked for. In the end, I had to pay a higher price for the room. Booking.com later paid me back for this extra cost, but the whole thing was very stressful. They also charged my card 10,000 INR when I made the booking, and I have not got that money back. This was the worst experience I have ever had with Booking.com. As someone who used to work as a receptionist, I cannot understand how a hotel could treat a customer this way. The room looks cool at first until you realize that everything is made of the cheapest materials, the capsules are extremely thin, I heard not only my roommates snoring but also the traffic outside.

Free water, coffee. The room looks interesting

Stayed in July 2023

Worst neighborhood ever. Don't be fooled by the comments, even locals tell you to avoid staying there. Being harassed 24/7 and afraid to leave the hostel

The capsule is okay

Stayed in June 2023

- loads of hair and dirt in the capsule (not on but next to the matress) - extremely hot bathrooms that make you start to sweat again as soon as you stop showering

- cheap and okayish location

Stayed in June 2023

ít was a very Nice Experience at fiducia. very polite and helpful staff, very clean and neat, value for money! Most recommended.

Stayed in June 2023

This review is hidden because it doesn't meet our guidelines.

wifi was terrible. please try to fix it with faster connection.

hotel was clean and smart. Also stuff was quite helpfull and communicative.

Stayed in January 2023

Everything

Nothing

Stayed in January 2023

Toilet & eat area are small/room is cold/little noise outside

Safe/free water & coffee /electronic system and modern technology design /lighting/ girls & boys rooms separated/helpful staff/full privacy inside the capsule include private aircon/towel, blanket,slipper has been provided /easy to find using google map location on main street

Stayed in December 2022

I like very much good service

I like very much good service

Stayed in November 2022

Good 👍

I like you

Stayed in November 2022

The staff is super friendly and helpful. Here there is everything for a comfortable one night stay. Water, coffee and tea in the kitchen are free of charge. Inside the capsule is comfy and quiet. I had a good rest. Exactly what I needed, thank you very much 🙏🏻

Stayed in November 2022

Too much noise in the room. From the streets and inside the room with other guests. The blanket was full of hair. Staff does not speak English and could not give me almost any information on the city

Shower was great. The premises were very clean except for the blanket

Stayed in October 2022

Worst experience ever at the reception. They don't respect your time or your comfort. They ask for extra money to give you the room key although they didn't add this on their policies on the platform. First time to go to a hotel where I have to pay extra to get the room key!!

Stayed in September 2022

receptionist couldn’t really speak english, but we managed to communicate 😅 if you want to have light/ electricity to charge your phone, you can’t turn off the ac which was too cold and loud for me at night

good location, the street has much to offer and brings you to many of the main attractions in the city. there is a little kitchen. it’s clean and the lockers are big

Stayed in October 2022

If you to have a great experience in future go to Fiducia Capsule Hotel nice and friendly staff clean and comfort

Stayed in September 2023

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in December 2024