No washing machine

Stayed in February 2025

The toom was clean

The location of the hotel

Stayed in January 2025

Nothing

I love the place. The staff. The view from our room. The comfort of our beds. The amenities. The pine forest. The restaurants.

Stayed in January 2025

Need to wait long time for my luggage to got deliver into my room. The other guest beside me got offer for welcome drink, which i didn't.

Lots of food choices for breakfast. Most of the food taste good and fresh. The view was breathtaking especially during nice weather.

Stayed in December 2024

The room was small and not cleaned well.

Location is good

Stayed in December 2024

The package didn't include breakfast and had to pay an additional amount for it. Hot water didn't run through the whole night.

Stayed in the villa and it was equipped quite well. Food was fantastic (breakfast). It was easy to get someone to send the buggy to and fro. Friendly staff throughout the whole stay.

Stayed in December 2024

The location is in remote area, to go to the life area you need to hire a car with driver (by yourself through online). Or to go somewhere you still need a hired car. Blue bird does not operate in this area. There is no restaurants or cafes to eat around. So depend on hotel food all the time. Hotel is up on the hills, its good for newly weds from GCC, or good for families with kids to enjoy the pool, mountain cool wetaher..

The hotel is up to standards, has good room, excellent breakfast. The staff is very polite.

Stayed in December 2024

The hotel needs to do something about the toilet sewage. It gives very unpleasant odour and gets worse at night.

The food and facilities were superb.

Stayed in November 2024

The old building needs to be renovated. The new building is just spectacular place to stay in

Great. But choose only the premium rooms. The old building is not that good

Stayed in November 2024

The worst part of the place was the fridge, which only had a fan and didn’t cool anything. You had to store your cold drinks elsewhere to keep them cold. Additionally, the internet connection was very weak.

The room was exactly as requested and clean. The place itself was very nice, and the staff were helpful and cooperative.

Stayed in November 2024

Entrance for the breakfast not easy to reach.. we had to use elevator then stairs then go around the pool then other stairs to reach the entrance

Staff hospitality great

Stayed in November 2024

Nothing

Clean and comfort and for breakfast there is variety in foods for all

Stayed in November 2024

Breakfast

Stayed in November 2024

There were a couple of maintenance issues that meant I can’t give it 10/10 (ie. we had to tighten screw of shower head before every shower, and carpeted games rooms have mould odour) but for the most part extremely classy accommodation.

We had a fabulous 10 days here. Discounts on everything because we were “long stay guests”. Staff were so nice, friendly, professional and accommodating. Views are spectacular and no shortage of things to do. We didn’t get through all on offer, because we were determined to relax. The restaurant manager, Joseph, had a very good handle on English and made every effort to ensure we were happy, having fun or enjoying our food. We felt we got to know him, and will miss him dearly. Sefa and Tina were also a delight to see each time we went for a meal in the Banyan Restaurant, and like all Pesona staff, never made us feel at fault during clumsy English exchanges. I’d like to learn some Indonesian and return some day. Great for families (with young kids or teens) or couples. If you enjoy good food, nature and a little luxury, you can’t go wrong with Pesona Alam.

Stayed in October 2024

The room service

Location

Stayed in August 2024

A bit pricy for the two-bedroom villa that exclude breakfast. It would be good to have a mirror in a small bedroom as well.

All was well. Complementary mini bar in the room what good. The hotel can think of installing mosquito nets on the windows, so guest can open the windows in the evening.

Stayed in August 2024

• Some times we could hear the noise from other villas or people staying outside and there is no sound insulation inside the room.

•Location is nice with nice view from everywhere at the hotel • the staff very kind and polite at the reception especially Mr. Ahmed (Abu Mohammed) he is very helpful • restaurant have great arrangement and food distribution with variety of food for all nationalities and ages. Restaurant staff very polite and helpful we met (Siffya) she was helpful and greet full.

Stayed in August 2024

the old facilities

the location

Stayed in August 2024

Good location clean rooms

Stayed in July 2024

I don't like your price over

I don't like your price over

Stayed in July 2024

Nothing

Clean and good value

Stayed in July 2024

The hotel is a bit worn out and needs renovation to enhance its appearance. Food quality at the restaurant needs to be improved. Additionally, during my stay, there were two false fire alarms which caused inconvenience.

Friendly and well trained staffs

Stayed in July 2024

The TV size was quite small and the network was not very good.

Our villa was very nice and clean. They also served some snacks and beverages for free! The kids were thrilled coz our villa was very near to the pool. The rooms were very comfy. They provided stove, cooking utensils, microwave and free flow mineral water. The surrounding were the best! It's calming with fresh air. You can stroll around the complex of Pesona Alam (there are 2 hotels, nice cafe and The Lake House resto) with your family in the morning or afternoon to enjoy the serenity of nature.

Stayed in May 2024

The location is excellent and quiet, close to two tourist destinations, and the breakfast is excellent and varied

Stayed in July 2024