Not the cleanest and the shower and toilet combination was a bit cramped and claustrophobic

Good value for money

Stayed in February 2025

No breakfast and no proper & hygiene restaurants available near to the hotel.

Just a medium-end hotel standard. Only basic facilities provided. Don’t expect a 5 star hotel facilities. That’s why cheap

Stayed in October 2024

Despite the fact that it was a non smoking room it smelled like someone smoked inside.

-friendly staff - enough space in the room

Stayed in August 2024

None

Welcoming ….. staff very friendly & helpful !

Stayed in June 2024

None

Very welcoming !

Stayed in June 2024

Room was clean, AC worked fine and there was hot water in the shower. It was a very comfortable stay and the staff was super helpful.

Stayed in June 2024

Amazing location in the city centre, 10 minutes drive to shopping area and local restaurants nearby, cozy budget place, nice room and polite staffs. Reception who in charge in the night time seems didn't so much helpful and communicative, slow responded and ignoring my request. But the rest members were amazing. I requested an early check in and I was willing to pay an extra charge, he didn't give me the rooms. While was waiting for 2 hours, another reception gave me the room and told me the room was ready since earlier, same payment of an early check in but different service from reception.

Stayed in December 2023

I payed 50000 for breakfast and for some reason i had only a reheated instant meal and juice,probably there were not any participants so they decided not to open the buffet.I should ask my money back..

Very clean, affordable price, the location was good since i didn't have trouble going to the airport(regarding traffic i mean)

Stayed in August 2023

Voices from and corridor were really loud. Of course is more because of people with low respect, but also room wasn’t super soundproofed. Breakfast could be definitely improved

Good position. I was at level nine and i had a great view from the room. Staff is really nice. The room was big enough and bed was comfortable

Stayed in September 2023

need to have extra plug & iron.

In the city centre, clean & good staf

Stayed in August 2023

There are no kettle available in the room. It is convenience for family having baby if kettle is available in the room.

Stayed in May 2023

The air conditioner didn’t work well but still ok for a night stay, you need to access their lobby with lift which isn’t visible enough for their small written sign. You can hear people walking through corridor at night, room also not soundproof enough till you can hear unmannered kids talk outside.

Strategic location near the zoo and Ciputra World. Huge bed for 2, great idea with replacing single use mineral water by putting water dispenser nearby so I can refill my own tumblr

Stayed in July 2023

Both the towels and sheets were stained. The bathroom was rather small and the drain was clogged. The wifi was not working.

The room would be adequate for a couple of nights. UK type sockets were also available. Location is great and you can practically get anywhere with taxi in this city. Overall, this place would suffice all your needs if you are on a budget.

Stayed in July 2023

Water in the shower sometimes cold.

Comfy room with a good bathroom. Staff were very helpful.

Stayed in June 2023

I don't usually write actual complaints but I was really disappointed with Pop - especially because I keep receiving automated surveys via email asking me how fantastic my stay was. Laundry service - our clothes smelled great but were still dirty. Really annoying and disappointing!! Breakfast - the first morning we went down, the food had not been replenished and so it was mostly finished and cold. There were ants crawling in the rice. I alerted the staff to this and they left it for more guests to eat :( The next morning was much better, but this was because there were more guests. There was more choice, hot food, good rice and fresh coffee. You should treat everyone the same, every day. We are all paying the same price so all guests should be treated the same. Shower - the water was nice and hot, but did not drain as other reviews have also commented.

The room.was nice, spacious and having a window with view of the mountains was nice One of the reception staff gave us a great recommendation for Rawon Daging nearby which became our favourite food

Stayed in June 2023

No cupboard to hang/store my clothes ….😘

Bright / fibrant …. Happy ….

Stayed in June 2023

Do not sleep on the 9th floor! There is a really annoying sound from an engine that revs up and down. The sound even vibrates the room. It must be okay at lower levels, the 9th is the top level.

Nice staff, clean hotel.

Stayed in June 2023

AC was not great and the room is quite small.

Comfy bed, shower had hot water, sideboard to store luggage was great.

Stayed in May 2023

The bathroom is connected

Smoking room was value for the money

Stayed in May 2023

For one Night ok

Stayed in June 2023

reasonable price

Stayed in May 2023

Good service

Stayed in May 2023

Room needs attention, especially during peak season.

Great access to public transport. Spacious room.

Stayed in March 2023

tiny room

located in the heart of surabaya, just enjoy hotel and gofood will solve you culinary issue :)

Stayed in April 2023