Breakfast was OK but i would have preferred more Indonesian food.

Staff and Location

Stayed in June 2022

not enough umbrellas around the pool area if you need shade also my room was clean ocean veiw but very noisy as it’s on the street I was level 4 but motorcycles and taxis tooting and loud noises all night

large gardens nice pools and facilities close to everything right on the beach awesome day spa

Stayed in July 2022

Great location Nice Pools lovely gardens friendly staff

Stayed in July 2022

checkin was extremely slow this time around. no lines / just slow staff who did nothing know what they were doing. The pools could be a lot cleaner

rooms great, breakfast great and on the beach

Stayed in July 2022

the bathroom was in need of renovation and there was a real shortage of tea, coffee and other items you would expect to get at a 5 star hotel.

great location and spacious rooms. the bed was huge.

Stayed in June 2022

The room was smelly

Stayed in July 2022

Like several other hotels in Bali at the moment the Pullman needs some renovations. It's certainly not 5 star, rooms are tired, infinity pool needs a revamp, lifts not working. It's a decent hotel but currently the price and star rating are too high for what you actually get.

Pullman has the best buffet breakfast around. The location is close to everything as well. The grounds are pretty and gardens are nice. Customer service is great. Stayed here a couple of times though and you never seem to get an early check in. Always 2pm.

Stayed in June 2022

there was construction around our room and could always hear banging during the day and into the evening. we asked staff about this twice and nothing was said or done. the price of the hotel itself didn’t add up to the facilities they had. felt like it was lacking a bit.

the view was amazing. close to the beach. staff were very friendly. breakfast buffet was the best! rooms were kept very clean every morning with the option to have our sheets changed everyday.

Stayed in June 2022

reception staff taking too long to to do any thing once requested. our room had a bad smell at times. bed extra large couples bed was very hard.

location, pools, gardens Arya from assistant guest experience was amazing and assisted us with a few issues we had. Arya was very professional and friendly at all times and we can not say thank you enough to Arya

Stayed in June 2022

the infinity pool area had no shade as the umbrellas kept falling down on people. there was also no where near enough chairs, sometimes we would get there and there would be no where to sit our room didn’t feel clean- it was so old. the shower didn’t drain properly which was pretty disgusting

the staff; the infinity pool; the buffet breakfast was amazing

Stayed in June 2022

Room is too dark

Strategic location

Stayed in June 2022

I felt the breakfast more suited to an Evening meal just a personal comment

Location was fine

Stayed in May 2022

swimming pool

Stayed in June 2022

rooms a bit tired but totally understand that they’ve not had much work done due to COVID.

Great location opposite the beach and close to food/shops

Stayed in May 2022

OUr showerhead needed replacing, which we did mention on checkout and my pillows smelt mouldy (assuming they have been locked away during lockdown).

Breakfast was lovely, you use to serve Dim Sum which we loved. The buffet was full of variety and super fresh. The room (upgraded) was lovely. The downstairs pool was refreshing and nice and cool.

Stayed in June 2022

Pillows were very uncomfortable. My family of four struggled to sleep on the pillows even though staff gave extra pillows to help us. Need to be a choice of pillows with some firm and some latex.

Excellent eggs

Stayed in June 2022

staff inattentive

clean and tidy in good location

Stayed in June 2022

Probably hotel from muslims, because when se arrived in shorts, they looked on us very weird.

Good area.

Stayed in April 2022

stained furniture in the rooms, just need to be cleaned not replaced

the grounds and pools were incredible

Stayed in May 2022

Some staff had poor english and slightly poor attitude Condition of hotel rundown in comparison to other places for similar cost

Infinity pool Location Polite staff

Stayed in May 2022

location,pool,

Stayed in May 2022

quality of breakfast pastries went down, was exceptional before

location, comfort

Stayed in May 2022

Like many hotels in Indonesia this hotel is starting to show its age...

Good breakfast Very helpful staff

Stayed in April 2022

room need to stay 22C or below to prevent condensation, too cold for me hot water only gets to warm, perfect for shower but not for bathtub

polite and attentive staff positioned next to kuta beach entrance spacious room lots of parking beautiful garden to look from balcony good bed, pillow and sofa bed breakfast is good like usual 5 star hotel with lots of choices best place in kuta because on our stay kuta road traffic is very bad in peak season and pullman located at the edge of kuta road, can easily get away from kuta

Stayed in May 2022

Rooms were clean and spacious, but some furniture could do with a coat of paint or replacing.

Great pools and gardens.

Stayed in April 2022