The noise vehicle from the street, especially when the middle of the night

The location is the centre of the city, the room was quite big & the beedroom very comfort

Stayed in February 2025

There was a lamp above the wash table being broken

The bed, furniture and all items in the room were very good.

Stayed in February 2025

Long waiting time to process check in

All rooms and facilities are top class

Stayed in December 2024

The bed in my room was made of two singles rather than one queen bed, this made the middle of the bed a little awkward. I would have preferred one queen bed. Wallpaper in the rooms was looking a little old and stained. The rooms were still clean and well presented.

The gym was very well equipped for the type of exercise that I like to do. The breakfast was exceptional, with a fantastic variety and everything we ate was delicious. Staff were always friendly and approachable.

Stayed in December 2024

The staff lady assisting us during check-in wasn't friendly. Other than that, great stay overall.

Hotel is beautiful,and rooms are polished and new. One of the concierge staff (we forgot his name) was very helpful in renting last minute transport (2 cars) for our family due to unforeseen matters and making a reservation for lunch at a Padang restaurant nearby for our big family; very much appreciated.

Stayed in December 2024

Driveway was too narrow for the bus. We had to get off and sort our suitcases by the side of the main road.

Property was very clean and the breakfast spread was exceptional.

Stayed in December 2024

Kids club sparsely equipped with toys and books. Some are already broken. Playground also very limited space. Pool very small.

Great location, well maintained, clean rooms

Stayed in September 2024

Everything, what an exceptional hotel is this. Thank you so much for the upgrade! It was super clean, we had everything and the staff was so nice to our little boy that was for me the most important of our whole experience, we said one time his name and the whole staff knew him. This is A+ service also the extra questions if we needed something or think how to make our stay more pleasant. The massage service in this hotel is excellent. Also the food is excellent even in the morning there is sate! This is the best hotel where we stayed in whole indonesia, It's the first time we didn't want to leave the place. Thank you so much for this experience that went above our imagination. Again thank you staff en gm's!

Stayed in December 2024

Staff, services, and location

Stayed in October 2024

Body lotion and soap dispenser needed to be checked, slightly hard to press and the amount of soap came out is very little

In room ac is excellent, staff very friendly and helpful

Stayed in October 2024

The lighting for make up does not work......dark

Thr location and the costumer services

Stayed in October 2024

The bed was too soft.

Stayed in June 2024

Breakfast could have been way way better. Below expectation - compared to the same hotel in Jakarta.

The location and the cleanliness

Stayed in July 2024

Money value of this hotel is excellent, breakfast was really good, room was very clean and nice! I was really happy about my stay and will stay again in future in my visit to Bandung. Highly recommend - probably one of the best hotels in Bandung! Thank you

Stayed in August 2024

Room a bit small

Clean

Stayed in July 2024

You can still hear the sound from motorcycle and car

The location is very strategic

Stayed in July 2024

Comfortable and Clean Mattress

Stayed in July 2024

Toilet not Islamic.but we could manage it.

Location and breakfast

Stayed in July 2024

none

the location, the foods, the facilities.

Stayed in June 2024

Support and customer satisfaction, the stuff was very welcoming and supporting, especially the front desk manager Ms. Eifel Dastin, she was very supportive and excellent communications.

Stayed in May 2024

The coffee at breakfast was a bit watery and the coffee machine in the room didn't work well.

We greeted nicely at the front desk and allowed an early check in at 11. The bed was very comfortable and the room smelled nice. Breakfast had a good assortment of food and even gluten free bread and cereal. It is easy to get a Grab car from the hotel location and many good restaurants in walking distance too. Great rooftop bar with wonderful view of the area.

Stayed in June 2024

Position can be tricky if soccer games … ( they all gather around Gedung sate and hotel wasn’t accessible) small swimming pool ( but nicely handle) Long time when order lunch or dinner ( they kindly offered us dessert 2 times as we waited ling time to get our food)

Very nice and helpful staff Rooms are spacious and very confortable Design is beautiful Breakfast have a lot of choices and good Position is nice cuz near from gedung sate and many restaurant that you can go by walking Kids club is great

Stayed in June 2024

The location is very good

Stayed in April 2024

The smells from our toilet was disturbing. Overall I love it.

Breakfast was amazing. All the food taste good.

Stayed in April 2024