I had such a wonderful stay! What I truly loved was that the hotel graciously upgraded my room to a beautiful Garden Villa – such a lovely surprise! The staff were amazing and incredibly helpful throughout my stay. I absolutely loved the food, especially the authentic Indonesian dishes—every meal was a treat. Kudos to Bahri and Maya for their exceptional service and warm hospitality. You both made my stay extra special. Terima kasih! 🌿✨

Stayed in March 2025

- Outrageously overpriced food and drinks for an inexpensive country. At least twice as much as comparable luxury hotels and five times as much as local restaurants. 24 euros for breakfast is two times the daily wage. Cocktails for 270,000 rupiah - are more expensive than in Paris and even at 2 for 1 happy hour more than other top hotels. We never ate at the hotel as a result, renting a sooter to go into town instead. - The beach is not useable since there are many rocks in the water and you need aqua shoes. The hotel has these but wants to rent them at 100,000 rupiah. What a ripoff!! Instead they should remove the rocks. - There is chipped or bubbling paint everywhere and some of the pool furniture is falling apart. This is just bad management in a country with highly skilled low wage workers.

Spectacular setting on private bay/beach and nice architecture. Comfortable room in good condition. Very large pool (although shallow so very warm water). Very friendly staff eager to be useful.

Stayed in March 2025

nothing.

We loved everything about this hotel. Absolutely everything was 100% perfect.

Stayed in February 2025

Beach need to look into so that travellers come not not enjoy the pool and f &b but other activities seems very limited. It's a resort to make the travellers remain and spend time you need to have a lot of activities at least the beach must be good and a lot of Rocks and artificial sands like quicksand...

Landscape, rooms, food and hospitality from every staff

Stayed in January 2025

Buffet breakfast was phenomenal Staff were lovely and accomodating Rooms were clean and comfortable We only just left and wish we were back already!

Stayed in January 2025

New year’s eve party was really boring unless you were local. It was well organised and set was beautiful on the beach. But 2 hosts were super annoying and talked 1,5 hour, mostly in Indonesian, so it was impossible to understand or to have fun. Food was good though. Also, there was a offer for drinks- if you ordered 2 bottles, you got better price. So, we wanted to order 2 times 2 bottles of champagne, but they had only 3 and we had to pay the full price for 3rd bottle. Otherwise, Lombok is a magic island.

Nice location and nice hotel. Staff was very helpful. Good buffet breakfast. Close to Kuta, which is really convenient because there’s nothing much to do in hotel.

Stayed in January 2025

Check in staff were very weak at front desk. No sauna and the gym was so small. The breakfast was not up to standard. Could not swim at the beach as there were rocks all over.

room was good

Stayed in January 2025

Long walk for elevator to our room, high price, damaged walls, slippery floors due to heavy rain onto tiles,

Bed and pillows, shower could be a bit hotter, good view, breakfast buffet, AC was cold

Stayed in December 2024

It rained a lot during our stay (3 rooms) and water was leaking every where in the resort and in our room, bad smell in our parents room which wasn’t resolved. Service charge of 17% and GST 10% (total 27%) on top of the price should be clearly mentioned in the menu. We have been to Bali many times and weren’t been charged that high of service fee rate and definitely not with massage/spa service in any other hotels. Our aunty was not impressed by paying 27% after having her 90 minutes spa done. Three staff attended the dispute but due to communication issue, its not resolved. We had a chat with the manger asking for some compensation and was advised that we could have free upgrade only in Pullman Lombok in the future (no other hotels/resorts that part of Accor group)

Beach front resort, offers all services and good choices of food in the restaurant

Stayed in December 2024

The buffet price is way to expensive. Even more expensive then 5 star hotel in a big city in indonesia. The playground for the kids are only for children not older than 4 years old. Is could be nicer if they provide more variaty of toys also for kids till 10 years old. The kids activity is too simple and not well prepared. We have expected more for a 5 star hotel.

The breakfast is good. Has a big variaty of food from western to local food. This hotel is a family oriented hotel and has good of swimming pool. The room is clean. The marshmallow bbq was great.

Stayed in December 2024

Location and access

Facilities, architecture and interior design

Stayed in November 2024

The bathroom doors.

The bed was comfortable.

Stayed in December 2024

I recently stayed at the Pullman and found the internet connection process to be highly inconvenient and unfriendly for guests. To access the hotel internet, you are required to become a member of Accor’s ALL loyalty program. While membership programs are common, what I found unacceptable was being asked to surrender my email and password as part of the process. This requirement is concerning, especially for guests who rely on limited or sensitive email accounts. It raises valid concerns about privacy and security. Guests should not be forced to compromise their personal information just to access basic amenities like internet connectivity. Unfortunately, if you choose not to share your email and password, you are completely unable to connect to the hotel's Wi-Fi. This approach feels intrusive and creates unnecessary stress for guests who simply want a smooth and hassle-free internet connection. In my view, the hotel should consider revising its internet access policy to prioritize guest convenience and data privacy. A straightforward and secure process would undoubtedly improve the guest experience.

The room is spacious

Stayed in November 2024

Our stay was too short!

Beach front with private beach. Lovely pool but unfortunately our stay was too short to use it. Breakfast was a fabulous spread. Really worth the price.

Stayed in November 2024

Location- was a bit remote, beach was unpleasant - sand was imported but not compacted properly, making walking on the sand impossible

Breakfast was a great combination of local and western food.

Stayed in November 2024

The distance between rooms is sometimes too far.

One of the best breakfasts in Lombok

Stayed in October 2024

Too far from the good surfing beaches and expensive taxi changes.

The friendly and service of your staffd

Stayed in November 2024

N/A

Athar was so helpful with our luggage

Stayed in October 2024

The front desk staff seems to be limited in their communicating skills in English and it's frustrating as a customer. the front desk did not communicate to us at checkin that a large event is scheduled in 3 days time. The beach became a construction scene that ruined our comfort and enjoyment of the beach area. the staff did not communicate that they need a deposit to allow charging to the room. The staff did not give me a requested top floor even though they agreed and instead gave me a 3rd floor room in a 4story building. This is unsatisfactory lax unprofessional behaviour.

the. each was most enjoyable once the event was done

Stayed in October 2024

the room is not clean there is a lot of dust and hair behind and under the beds.

the hotel has very good location and friendly staff,

Stayed in October 2024

Na

Great spot

Stayed in September 2024

nothing! great stay.

warm welcome, comfortable stay. great facilities. excellent breakfast. try the Sasak massage at the spa. commendations to all the staff!

Stayed in October 2024

Very expensive services and eating…$8 Aud for a cup of tea

Spacious and modern room, quiet location

Stayed in October 2024

We ordered the continental breakfast and it was amazing! Very good value for money. Excellent quality food.

Stayed in October 2024