property is extremely poorly maintained. empty water bottles on the beach, cigarette buds near the pool, everything is leaking everywhere, sewage smell in the bathrooms of the room. it looks and feels like abandoned hotel. I went to the balcony of my room and on the first floor there's rubbish laying down also. nobody cares. certainly not even remotely close to 5 star rating. staff is lost most of the time, feels like its a first day of the work for every staff member.

Stayed in March 2025

The maintenance of the hotel is not very good and clean….everything looks like old

The location, food

Stayed in January 2025

Inspite of being in off season arrived at 12 And they guy from reception insist that i will check in at 14:00 After complaining to the concierge finally the room was ready and i checked in Transportations and food via the hotel are super expensive and not recommended at all

The breakfast The room

Stayed in December 2024

Bed sizes were not as per standards. Selected large bed was even smaller than standard. Bathroom light switches not in correct place.

Stayed in August 2024

Where to start? The hotel is very close to a racing track. In my room, I heard the racing sounds even with closed balcony door. Not good for people who wants to sleep longer. Bed was hard and got some black dots on it. The water supply wasn't working during my stay. I asked at the reception and they told me the water supply was cut in several rooms for more than one hour. No excuses, no free drink or something for the waiting time. Wow. Water from the shower was floating to the separate toilet. So when sitting on the toilet, you get wet feet. When I was at the breakfast and went from my table to get a new glass of water, on my way back, my dishes which still contained several food, were removed. The beach is a public beach. Local People and children reach out to you and want to sell stuff. Unfortunately they don't accept a no and still go further (nothing I want to blame to hotel for, but just to inform you). One night local people get a visitor tag and sold their stuff directly at hotel property, while also asking: "Hello mister, wanna buy?" sorry, that's nothing you want IN a 5 star hotel (something I blame the hotel for). Last but not least, on my last day at evening/night I got diarrhea and vomit. Probably food poisoning, because on the next morning everything went back to normal. I was only eating at the hotel, because I never left. And 'warm' food at buffet in the morning was most likely cold, but not hot or warm. Service in general was not on 4 or 5 star level. A lot more can be mentioned, but it's already to long. Can these things happen? Yes. Should they happen at a 5 star hotel? Definitely not. All in all it wasn't worth it for that money.

The only good thing: it was clean and had a bathtub

Stayed in August 2024

The position is remote . Pool uninviting , shallow and weird accessibility . Breakfast very Asian with limited available western choices

Hotel is a modern structure with little warmth or character

Stayed in August 2024

Overpriced, I had to pay 1 million for extra bed coz they can’t provide twin bed! Staff don’t speak good English. Poor service , there was only one large towel in the room and no turn down service. In the room shower fell was empty ! Very slow service at the restaurants and poor English. The beach is not for swimming and the staff there don’t assist to prepare the sun bed for you. Absolutely over priced

Close to the airport

Stayed in August 2024

Not much to do for a resort.

Very nice property

Stayed in July 2024

Didn’t feel super comfortable. Coffee in the morning was 7 dollar.

Facilities were good.

Stayed in July 2024

This is not 5 star hotel. Customer service wasn’t great, no welcome drink, staff weren’t very accomodating, my dry cleaning was ruined 3 of my items are shrunk and they were brand new. VERY UPSET over this. We asked if we could add breakfast to our room they wouldn’t allow this as we paid on booking.com

It was brand new

Stayed in May 2024

There were noises coming from the bathroom at night. It wa spooky and made our stay uncomfortable.

Location was good, close to Kuta. Room was quite big. Breakfast had good variety and staffs were very helpful.

Stayed in April 2024

There was a mushroom growing on my mirror and they did not even offer to change the room but instead did a 30 min 'deep' cleaning. Finally decided to change our room but made sure to inform us that it was the same room category. The first 5 star hotel with heaps of empty rooms which chose not to upgrade the room as an apology. Front desk service was really bad, no smiles, no friendliness. The hotel at first refused to honour the Booking.com's optional breakfast price and insisted on us paying their higher rate. Tried to hard sell their membership instead. In the end the ala carte menu was more worth it! It just did not feel like a holiday because it was hard to feel happy here. Just did not feel welcome at all. I will not ever come back and will not recommend this hotel at all.

Nothing really. The place was in a lull period and facilities were not well maintained. I think it said 5 star but there was nothing 5 star about it. Not the service, not the facilities, least of all the location. The beach in front was rocky and had dung dotting it...

Stayed in March 2024

-One male staff shouted at me rudely just because i used the sun umbrella on the beach during a windy day! ¨The umbrella will be broken !!!¨ -Another male staff around the swimming pool area mimic ¨Hello¨ in mandarin at my back when i passing the beach bar in an uncomfortable way

-Breakfast with variety -Nice deco -Welcome fruits and refreshments

Stayed in February 2024

the ongoing racket from the jamboree the loudspeakers reverberating through the entire facility ⁸

the bed and pillows were superb the pool great for lengths

Stayed in January 2024

It was frustrating upon check in that the hotel said they had a cot in the room for us (which was promised via email, and why I had booked the Pullman in the first place because it had a cot) and after no less than 5 phone calls and a few trips in person to the front desk (a few hours in total) we were finally told "sorry, we don't have one available for you tonight, maybe your son could sleep in the bed with you" (a 6 month old). This was unacceptable and we were preparing to check out and asking for a refund when they sent someone to town to get one for us. There was also no apology about the situation with the cot in this whole scenario. It was the same when we requested a new bed sheet because our son had spilled on one and it took 5 hours and multiple calls to get one sent. For a hotel rated as highly as the Pullman, this shouldn't happen. I've stayed in many Pullman hotels before and never had the attitude like we received from the managers at the front desk. On a side note, the pool could have been amazing but the temperature of the water was far too hot, and not pleasant to swim in during the day.

The room itself was great for us as a family. The beds were super comfy. We enjoyed the use of the kids play area and the staff that ran activities for our son, especially Jean, thanks Jean! The staff at breakfast were always great and attentive and the breakfast itself was excellent in terms of what it had on offer. The beach is wide and plenty of space for kids to run around on.

Stayed in January 2024

There’s no water on the 2nd & 3rd January 2024. Toilet also leaking. Not enough seats during breakfast time.

Stayed in January 2024

Shower room was bit clogged, not-so-private suite, average breakfast menu.

Friendly staff

Stayed in December 2023

Where to start from. It all started before our trip to Lombok. I had to cancel oue transfer many hours before our arrival as the boat from Bali didnt leave. Ininformed the transfer straight away. I was then sent a message later that as the transfer had already made it to Sengiggi we had to pay the full amount. Please be aware there is nowhere mentioned about any cancellation policy. Worse was what happened to our breakfast oay. They insisted one persons breakfast is 26 euros /52 euros for two person. When i sent screenshots saying that booking.com and accor sitr showing breakfast for two!!! 26 euros they kept pushing that it is wrong. three days of showing screenshots and comparing they finally agreed. However it was such a waste of time as I was already on mu holiday. Very disappointing. Then on our first breakfast my partner got pieces of glass in his mouth (i am glad it was not my 3 year old son). At first we were just said sorry and nothing else. Then later when we spoke to the manager hw apologiesed and got us a complimentary dinner. The location is close to Kuta and Tanjung Aan. However everything you order from the hotel you pay x5 the pay. So we rented a car ourselves and drove around . Lombok and Tanjung Aan is very pretty. Our room was on the first floor and the view was not nice as they were cleaning the pool 😃 They could have located us to the other wing or somewhere but no. Please see the pictures for the amazing view.

The room itsself was nice and the hotel lobby / entrance

Stayed in December 2023

There were water marks and smell in my room. The showered leaked water. I got sick twice eating only the food from the hotel. As other guests have mentioned, the staff is nice but clueless. Its a 4 star hotel at the most with 3 starts service.

Nice facilities

Stayed in September 2023

Mrs Maya the receptionist during our check in was so resentful when we asked her about Accor points and was not cooperative to help us about transportation to the town and her tune was tough about expenses for every thing once she know that reservation was through booking , on the contrary Mrs adel was so decent and kind during our check out and offer her help and support . WiFi was malfunction and the staff was so relax about it , not showing the professional curtsy to make it up to us even by nice words. We found two lizard inside the room which is normal in other hotels but not Pullman level.

Location was amazing , quite , peaceful with beautiful view , breakfast was superb and restaurant staff are truly amazing team , hotel facilities were good , tidy and organized .

Stayed in September 2023

The room was dirty. The staff is not educated and doesn’t understand requests. It was impossible to eat vegan or healthy, service needed to long for everything and we tried two days to book a snorkel tour but the staff answered too slow so that we couldn’t go snorkeling in those two days we had which was a shame. The food doesn’t taste good, the location is quite out and it’s simply not worth the money to book a stay here.

Stayed in August 2023

Breakfast is not ok and expensive. Low value for money. Transportation of hotel is toooo expensive.

Stayed in July 2023

I got food poisoning from eating a fruit at breakfast. been sick all day and throwing up all night. the next morning when I told the staff I was throwing up all night because of the food poisoning and so missed my breakfast. they send me on my way with som bagels and croissant in a paper bag.

the beach

Stayed in June 2023

Very poor lifts facilities.. such a big resort and lifts are at 2 corners. It's too much to walk for the old couple like us. There is no bathroom near the pool. This resort is not friendly for the old people.

Location, food, cleanliness.

Stayed in May 2023

We dont like that the hotel doesnt clean the beach, even the public kuta beach is cleaner. They only opened up the facilities like the main pool and breakfast when occupancy is high.

We like the hotel is modern and new

Stayed in April 2023