Check in Management need to be enhanced

Fast remedy. I did complaint. At Raffles, customer experience is held stood. Remain me of SQ standard

Stayed in February 2025

- lobby space is quite limited.

- Spacious room, suitable for our family. Living room is spacious make our 3 kids play comfortably. - Easy access to Ciputra Artpreneur where we need to be for an event. - Great and welcoming staffs. Helpful when my youngest got lil accident, they came for medicine to our room. - Easy access to Lotte Mall for coffe/eating/some shopping.

Stayed in February 2025

Extraordinary hospitality

Stayed in February 2025

Nil

Good selection of food available especially the pastries.

Stayed in February 2025

We stayed on the 22nd floor and I could still hear the constant sounds of the street outside. But they provided earplugs in the room.

Very luxurious and clean room, comfortable bedding, friendly staff, thoughtful complimentary stuff like personal letter, chocolate and fruit platter sent to the room. Breakfast was amazing.

Stayed in February 2025

El hotel impecable. La habitación súper cómoda. El servicio excepcional.

Stayed in January 2025

Butler service top notch as usual.

Stayed in January 2025

Nothing

It is very quiet and there was variety of activities and don’t forget the staff friendliness

Stayed in January 2025

my only disappointment was that there is no cold plunge /cold bath! you should install one, or at least have a very cold shower...the fancy shower at the spa is OK, but a very cold one would be better.

Well located, friendly staff, very comfy rooms, excellent breakfast, nice pool, nice spa, nice gym, nice steam sauna, etc. also, our room was upgraded to a suite, and for that we are really grateful. thanks for a great stay! a special thanks to the staff at breakfast... they all are helpful, friendly and efficient!

Stayed in November 2024

There is limited dining menue, for example, no Arabic food., no Indian food, limited Italian food.

The stuff, Location, close to Letto mall

Stayed in November 2024

Street noise though not audible during the day is amplified at nite though still tolerable.

The very friendly and responsive staff are exceptional . What makes a good hotel is not inly the decor but the staffs.

Stayed in October 2024

Beautiful design, amazing breakfast, huge room.

Stayed in September 2024

Just some mosquitos by the pool, but the hotel even offers repellents for free, so there’s absolutely nothing to complain about! 😆🥰

First of all endless love to all the people who made me feel at home at Raffles Jakarta: Audrey, Fahrul, Felix, Amanda, Ratu, Jojo, Dimas, Natan and many many others! They surprised me everyday, remembered all my preferences in food & even colors! Even served me desserts under the rain & found me kecombran, which even wasn’t on the menu! 🥰🥰🥰 Even cooked black sticky rice for me daily as soon as they found out that it was my favorite! 🥰🥰🥰 It was my Birthday trip & post-surgery recovery - Raffles was the best place for that! I felt so much care - a real princess treatment! The Artist’s Suite with the city view bath, the garden with sculptures, the mosaics, the gorgeous pool! Tried the lavender massage at the spa - a total bliss! The yoga deck with the garden view! It’s so easy to forget that this is a hotel in the middle of a busy city - Raffles is a real hideaway oasis!!

Stayed in September 2024

The elevators took a while to get to the floor sometimes. They have a lot of conference space and they were probably occupied by those.

Staff was very accommodating and friendly, went the extra mile when my luggage was delayed. They brought me T-shirts and shorts! Great fitness center.

Stayed in August 2024

None so far

The room is spacious and comfortable. We enjoyed the facilities, great breakfast and nice staffs. Overall exceptional.

Stayed in September 2024

The breakfast experience is hard and useless

The luxury and the cleanness of the facilities and the rooms

Stayed in September 2024

Nothing at all

The room , amenities, breakfast and butler service especially thanks for egy & fahmi even the drivers of the shuttle service were friendly..I felt very welcome from the moment I stepped in the hotel...we are getting really pampered here in RAFFLES

Stayed in September 2024

None

Excellent!!

Stayed in September 2024

Everything was absolutely outstanding, from the room, breakfast and butler service. Thank you also for setting up the room for my birthday. I really loved it! Will definitely come back again when I am in Jakarta.

Stayed in August 2024

Not a bad word to find about it, and I am a critical reviewer!

This place is 5+ stars – next level luxury and service. The staff were so attentive, they even offer a packing service! When I got sick, they arranged a doctor, came with him supported me with my son, sent me free food. The room was utter luxury, more like a suite with a separate lounge area that could be closed off (we were in a garden room) and the views!! And the bathroom!! Huge with two basin, separate shower and huge bath and a heated toilet seat wash-let. Utter luxury and class. The pool was beautiful and an unexpected lovely garden to watch the sunset from what must be the roof of the adjacent mall, accessible through a connecting door. Treat yourself. It’s worth it!

Stayed in August 2024

I would say the view wasn’t that great

It’s one of the best places to stay in jakarta. Super luxurious bed/beddings with great food. I have stayed in some of the top 5* hotels in jakarta and this ranks in the top so far.

Stayed in August 2024

What stood out the most, was the exceptional level of customer service offered at this hotel. I have never experienced this high a level of attention from the hotel staff, without making you feel uncomfortable. Every guest is quite literally made to feel like royalty. To take one example, at breakfast the staff watch you from afar and when they notice your water glass is nearing empty, they immediately come over and refill it. The offering at breakfast was vast and there were several ala' carte options available. The food was sublime and they even had a sushi bar and a bakery that offered patisseries created with exquisite detail. Having travelled accross four continents and stayed in a plethora of hotels, Raffles Jakarta is like none other. My wife said, "It's worth travelling all the way from London, just to stay here" and I totally agree. The stay at this hotel made our trip to Jakarta perfect. Indonesians have a very rich culture that exudes good etiquette and manners, with Raffles hotel just adding their exacting standards on an already winning formula.

Stayed in August 2024

Nothing

In one word awesomeness

Stayed in July 2024

Nothing.

Everything was great. The breakfast, the staff, the location, the big room.

Stayed in August 2024