smokers corner at the pool totally wasted, no ash tray (!), filter of cigarettes and empty packages in the flowers or tree potes, pool bar desolated like a warung at the street, all bathroom needs a general renovation because of unhhealthy conditions (general problem of the hotel)

everything o.k. Breakfast, stuff, rooms except bathroom, pool

Stayed in May 2024

towels too old

staff friendly

Stayed in February 2024

near street food

Stayed in February 2024

The hotel did not offer the free airport shuttle even though it was listed on the booking.com website. I had a big discussion with the Hotel night manager Reid and the day Manager Arif and both denied offering a free airport shuttle. I was advised that the hotel does provide an airport shuttle but not free. Booking.com should look into this and make it clear to the customer so the customer is not cheated.

We booked 2 rooms and both rooms were interconnected and they were very spacious and clean. The aircon was so good that we had to turn off one of them as it was getting very cold. The staff at the reception were very welcoming, smiling, and saying hello to us. On our first day, we went to the lobby to have breakfast. It was very good with lots of different items to eat. But the pastry or the cake was not fresh. The other facilities were great such as the gym, the beauty salon and the pool. I will mention a few staff names who provided excellent service and guided us where to go shopping. Desi – from Guest relationship Fendi – from the staff Neelam – from the coffee shop and a few more staff.

Stayed in February 2024

The room and duvet were damp

Great location and good breakfast

Stayed in January 2024

None

Location, breakfast selections, staff members, and its gym

Stayed in December 2023

Room old, smelly , bad breakfast (food never replenished)

Good Location, big room, nice staff

Stayed in November 2023

The outside hotel area is nothing interesting..

The hotel is clean and the room is big.

Stayed in October 2023

Our plane was cancelled so we had to book a room for the following 2 days, I have reviewed the hotel within another form :)

Our plane was cancelled so we had to book a room for the following 2 days, I have reviewed the hotel within another form :)

Stayed in August 2023

The amenities are a bit outdated, though very clean

The pool, the staff, the location

Stayed in August 2023

Cleaness of bathroom. Bed linens are old. No currency change in hotel. Brekfest was in indonesian style. I do not like indonesian food ( sorry).

Staff was very nice! Room was very quite.

Stayed in June 2023

Soundproofing Price of laundry

Both very good but muezzinsare loud nearby from 4am to 9pm Would certainly stsy here agIn

Stayed in June 2023

Rooms dated, Breakfast

Gym, lobby, staff

Stayed in June 2023

Occasional slip ups. Pick up taxi not arranged. Never had bbq ribs despite asking multiple times. They said they were finished. I don't think they ever had them in the kitchen.

Good place. Excellent decor. Good situation.

Stayed in May 2023

Breakfast was not kept hot. The checkin staff on both days we stayed had little or no English and could not help us at all with even directions. Ask the restaurant staff; Rini or valet staff as they have good English.

We have been travelling for 4 months and it was so lovely to stay in a beautiful hotel close to the mosque and cathedral. The staff from the beautiful valets to the pool staff were all so friendly and attentive.

Stayed in May 2023

There were some troubles with the facilities in the room. No problem as the response was quick. But I hope it won't happen next time.

The staff was amazing. The hotel is clean and spacious, and the breakfast menu is extensive. I felt no inconvenience at all.

Stayed in February 2023

The breakfast was unfortunately below my expectation. The foods was not bad, there were delicious, but I expected more variety of foods. The most disappointing was the fruits's availability.

The friendliness as well as the helpfulness of the staffs were excellent. The building and the facilities were well maintained. Our room was located at the 12th floor which displayed the photos of Kartini and Kartini's family circle. I enjoyed the displays while walking along the corridor to and from my room. I was curious why the hotel displayed the photos however. A bit explanation would be great!

Stayed in January 2023

The bathtub had a little malfunction, the plug wasn't tight enough so the water was leaking out when I was taking a bath. The coffee at breakfast could be better.

We got upgraded to Deluxe room which is delightful. Very clean, comfortable room & bed. The AC was nice and cool. Breakfast is quite good. Location is very strategic at Pecenongan st. with a lot of food stall around. Good place for staying in.

Stayed in October 2022

The aircon was old fashioned n xnnot be adjust manually... or at least the 1 in my room

Breakfast, staff, n overall ok

Stayed in October 2022

They it is a non smoking room, but I can in imagine it wasn’t in the past. The room was on a high floor. The windows can’t open why the room never can breath. We’ve sensitive noses and the carpet doesn’t help with that.

The location is great near Monas and the centre. Also a big plus is the pasar malam in front of the hotel, with saté and martabak for grasps.

Stayed in September 2022

nothing

very clean

Stayed in September 2022

lots of construction in front of the hotel

nice service, comfort bed, big room

Stayed in August 2022

Good location. The staff are friendly and the breakfast is also good with different kinds of food ; Indonesian & western food. The hotel also provides different cars for airport transfer

Stayed in May 2022

A lot of the things in the room didn't work. AC barely kept the room cool. Refrigerator didnt work. Very dilapidated old room.

Very nicely located. Staff was very helpful.

Stayed in November 2024