Reviews of Grand Swiss-Belhotel Darmo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jl. Bintoro No. 21, Tegalsari, 60264 Surabaya, Indonesia
#8 of 160 hotels in Surabaya
Guests' ChoiceReview Score
Based on 289 hotel reviews
Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
8.6
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Facilities
8.8
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Staff
9.3
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Value for money
9.0
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Free Wifi
9.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: March 14, 2025
Valentina
Russia26 Reviews4 helpful votes“Great property with excellent breakfast”Nothing that is worth mentioning
Clean modern hotel with welcoming staff. Amazing breakfast. I guess the best variety we have had on 3 week journey across Indonesia.
Stayed in February 2025
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Reviewed: March 8, 2025
Jason
United States14 Reviews3 helpful votes“Great hotel but not in a touristy location.”The location is not really close to much but there are restaurants within walking distance. Not exactly a tourist location.
Great clean hotel, great value for its money. The restaurant is quite good and the bar has some good alcohol.
Stayed in February 2025
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Reviewed: February 21, 2025
Robert
Netherlands51 Reviews12 helpful votes“Great location, well maintained hotel, fantastic staff.”The price for breakfast, Rp 225,000, was too high. Last I stayed it was included in the price.
The staff was very helpful. Very pleasant and attentive.
Stayed in February 2025
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Reviewed: February 7, 2025
Darshan
Australia2 Reviews“Awesome, comfy, enjoyable stay.”Comfortable,clean, large room , Tv which has Netflix app in it. Beautiful restaurant.
Very Nice, comfy Hotel, lovely staff, we enjoyed our stay & will recommend to family & friends.
Stayed in February 2025
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Reviewed: February 4, 2025
Ban
Malaysia5 Reviews“Overall. Okay”The bathroom seems quite old and the room is not so spacious. Pool under maintenance in the morning. A little bit overpriced.
Breakfast is nice and varieties of food.
Stayed in February 2025
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Reviewed: January 31, 2025
Amelia
Singapore11 Reviews“Comfortable stay”Pool was small and not very clean. Small gym.
Room and bed were clean and comfortable, slept well. Wonderful polite staff and customer service.
Stayed in January 2025
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Reviewed: January 20, 2025
Marvin
Malaysia5 Reviews“Overall it was better than I expected, although having an iron and board would have been helpful in the room.”The hotel met my needs as a business traveller in terms of comfort and quietness.
Stayed in January 2025
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Reviewed: January 7, 2025
Remy
Vietnam49 Reviews17 helpful votes“Good short stay and confortable”Nothing
Good hotel and friendly staffs
Stayed in December 2024
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Reviewed: January 6, 2025
Susiana
Indonesia2 Reviews“Clean hotel with good location”The light are not bright
Clean & good location
Stayed in January 2025
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Reviewed: January 3, 2025
Emilia
Belgium48 Reviews35 helpful votesExceptionalIt was very nice hotel and room, stuff is extremely kind and helpful - thank you so much for your hospitality! Breakfast selection and dinner buffet are excellent. You have wide choice of different dishes not only from Asian but also European cuisine.
Stayed in December 2024
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Reviewed: January 3, 2025
Ade
Indonesia15 Reviews“A perfect stay at the heart of the city.”The gym is very standard, which is OK. But there’s no supervisor at the gym, folks who didn’t wear workout clothes (wearing pyjamas and sandals) were using the gym equipments and they talked LOUD. They should’ve been not allowed to enter the gym, therefore supervisor is needed.
The location is at the heart of the city, there are stand-alone tenants by walking distance, near Taman Bungkul and its famous culinary area. Rooms were immaculate, beds were very comfy. Water pressure was good. There’s free valet parking for guests.
Stayed in January 2025
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Reviewed: December 31, 2024
Dina
Indonesia4 Reviews1 helpful vote“We love the hotel. We will certainly will stay in this hotel of we come to surabaya again. Too bad there is not enough p”There is no parking space
Location is perfect. We got the connecting rooms.
Stayed in December 2024
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Reviewed: December 30, 2024
Tika
Indonesia1 reviewVery GoodStart digitize, good beginning by replaced phone desk in room with mobile ph but suggest also put in room dining menu on it rather than on TV. Anyway, so far really helpful information on TV 😊
Stayed in December 2024
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Reviewed: December 27, 2024
Maik
Hong Kong15 Reviews5 helpful votes“Good family stay for 2 nights”The kids room is more catered to kids 3 and younger ; could have some more toys for kids slightly older. The main set back was the kitchen management. Little issues like boiled eggs that were almost uncooked when opened for breakfast, to a bigger disappointment at dinner time. Several menu items were out of stock ; and the items we ordered were fine but the wait time of almost 1 1 /2 hours was a real let down (only two other tables had guests so the kitchen should be able to manage). Our kids were out by the time the food arrived. The positive is that the staff was very apologetic (offered a free fruit platter and took an item of the bill that the kids couldn’t eat since they had fallen asleep). In short : thanks for the great staff; but the hotel should look into training the kitchen staff and how to prep the hotels food offer.
Welcoming and nicely decorated hotel. The rooms were clean and well kept. The staff were very attentive and friendly. Other facilities like swimming pool and playroom were neat and kept the kids entertained during rainy hours. The zoo is a 15 minute walk from the hotel which made for a nice family outing. A good stay for our family.
Stayed in December 2024
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Reviewed: December 22, 2024
Sara
Slovenia19 Reviews1 helpful voteExceptionalEverything was perfect. Amazing view, comfortable bed, perfect breakfast.
Stayed in December 2024
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Reviewed: December 15, 2024
Raymond
Netherlands1 reviewVery GoodThe area was nice. Staff was very helpful
Stayed in November 2024
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Reviewed: November 29, 2024
Claudia
Indonesia20 ReviewsWonderfulI always come back
Stayed in November 2024
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Reviewed: November 26, 2024
Awadh
United Arab Emirates30 Reviews3 helpful votes“Spent beautiful nite at Swissbel Darmo.”Nothing.
Staff very helpful. Varietis of breakfast. Good showers.
Stayed in November 2024
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Reviewed: September 17, 2024
Michael
United Kingdom25 Reviews1 helpful voteExceptionallovely property, excellent service
Stayed in September 2024
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Reviewed: September 15, 2024
Dev
Malaysia7 Reviews“The best Hotel to recommend in Surabaya”Nothing to say since all was to perfect.
the hotel facilities 5 star Food 5star rate And their staff awesome.. Friendly and satisfied to stay here
Stayed in September 2024
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Reviewed: September 5, 2024
Nathalie
Belgium14 Reviews“A hotel you’ll definitely come back”Very friendly people, very clean, definitely coming back next time
Stayed in September 2024
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Reviewed: September 3, 2024
Emanuil
Bulgaria36 Reviews1 helpful voteExceptionalAmazing hotel. Staff were incredible, facilities were superb. Breakfast was top-notch, you have to try the french toast, one of the best I've tried.
Stayed in August 2024
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Reviewed: September 2, 2024
Enrio
Indonesia14 Reviews1 helpful voteVery GoodLobby could be brighter and more modern
Nice clean and modern room with comfy bed. Would recommend!
Stayed in August 2024
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Reviewed: September 2, 2024
Andres
United States37 Reviews30 helpful votesWonderful- showers were ok, warm water not really that hot
+Good location +very friendly service at the front desk, thanks Sils and Salsa +plenty of elevators + reasonable price
Stayed in September 2024
