Nothing, All were perfect

Staff, cleaness, stunning views

Stayed in May 2024

Bugs in room & no water bottles daily.

Breakfast, affordability, staff, location all very nice

Stayed in May 2024

- location is 20 mins from the main Ubud centre. You have to order a taxi each time you leave the hotel, but this only costs about £1.50-£2 a journey, so it’s not an issue. The local taxi drivers seem to have some sort of agreement with the Uber/Grab/Online taxi providers to stay away from the resort as there is price competition between them.

- Tama and Mila, and the entire team from the front desk, to the cleaning staff, to the restaurant servers, made the stay very enjoyable. Everyone that works here is super friendly and helpful. - the hotel is beautiful. Lovely infinity pool that overlooks the rice terraces and it’s prettier than the average hotel - 10/10 would recommend this hotel if you are staying in Ubud

Stayed in May 2024

One major thing I didn’t like was the walk up the long stairs to the actual main hotel building where the restaurant and lobby area is. This is only an issue if you stay in one of the villas as the villas are not located in the main building. The hotel should perhaps have a buggy service for guests staying in the villas. Also, the staff in the restaurant were very polite and friendly but perhaps the hotel can maybe give them some more training in speaking English fluently as some of the staff did not always understand what I was saying to them and just would agree by saying ok. And maybe have more halal items on the menu. One last thing would be to perhaps repaint the swimming pool tiles in the villas as they seemed a bit worn out. Also fix minor little issues around the hotel which would normally be fixed in 5 star resorts around the world. One that comes to my mind is like I noticed a small chip/crack in the floor tiles as I was coming out of the restaurant. These little things would matter to someone and perhaps might rate you 4 star instead of a 5. Finally, the rates for the taxi’s from the hotels taxi service should be price matched with Grab and Gojeck, I respected the hotels online taxi hailing service ban, but felt ripped off when I saw the rates on grab and Gojek were half the price and a lot of guests staying at the hotel were still using grab and Gojeck to be picked up from the hotel.

Love the villa it was very nice and clean, they had insect nets on the doors which made sure no bugs or flies could come into the villa. The staff were very friendly, and helpful. Room service was very quick and efficient. The communal areas around the resort are always kept clean and maintained. Nopiani, one of the staff from the restaurant in the hotel was the best, made sure all of our dietery requirements were met. Would definitely recommend this resort to anyone thinking of coming to Bali and staying in the Ubud area.

Stayed in May 2024

Nothing at all

Everything is top-notch, large hotel area to have a walk around with a kid, good location. My #1 place to stay in Ubud.

Stayed in March 2024

Having to order through the app for drinks was slow.

The view and room were lovely. The pool with the waterfall was beautiful.

Stayed in May 2024

Nothing.. it was great!

Beautiful location and beautifully designed hotel. Felt very luxurious which was just what I needed. It's super quiet and very comfortable. The breakfast buffet is outstanding and really international getting soft morning light streaming in. Infinity pool awesome and you can sunbathe here til about 12.30pm.as it faces east.

Stayed in April 2024

It was no problem for us, but if you want a active holiday with lots of sightseeing etc. you might want to pick something closer to Ubud. But we wanted to go for serenity and relaxation.

We had a very, very good and relaxing stay at SereS. The small road to the lobby is very serene with its bamboo and lanterns. The first impression was impressive; even our taxi driver was impressed. We were greeted with warmth and everybody was very nice. The check-in was quick and before we knew it we were on our way to our hotel room. We got a free upgrade since it was our honeymoon and we loved the room. The staff even decorated it. It was clean, the beds were very comfy and the bathroom was big. The view from the room and balcony of the rice terraces was our favorite thing. If you want to relax completely we can highly recommend staying here. The location is beautiful, the staff is excellent and the facilities are great. It's just a 15 - 20 minute drive to Ubud.

Stayed in April 2024

The pool and sun loungers lost all sun in the afternoon. Also there were not enough loungers for the amount of people staying. The restaurant wasn't great. It is out in the countryside so a good half hour into Ubud to eat/shop etc.

Wonderful swim up rooms next to each other. Beautiful hotel and pool. the rice fields opposite were picturesque and it faced east perfect for watching the sunrise. Great for my 80 year old mother in law in her wheelchair.

Stayed in April 2024

Everything very good

Stayed in April 2024

Some noise outside the rooms with pool access in the late evening

Quiet location, lovely walk on the footpath around the hotel to the waterfalls and staff were approachable and friendly.

Stayed in April 2024

Stayed at 5 other hotels all around Bali for 3 weeks there was nothing to fault here, breakfast amazing stuff good pool amazing rooms, amazing pool view from balcony very clean. Reception Let me borrow 10,000 rupiah when I needed it for grab scooter delivery

Stayed in March 2024

The location was too far from the Ubud downtown

The property was very clean and the staff was extra nice!

Stayed in March 2024

Everything good

The best service. Hotel very comfortable. Team very kind and friendly.

Stayed in February 2024

We had a private pool and after staying in several other hotels in Bali I found it lacking in ambience and definitely in cleanliness. Water was cloudy and tiles needed a good scrub.

The day spa was really lovely. Staff were friendly and attentive. Great value price wise and easy distance from the rooms. We went everyday.

Stayed in February 2024

The pool was aesthetically pleasing! I had the room with pool access and it was amazing. I could just go out of my room and instantly jump in the pool. The place is huge & very fancy. The staff were so helpful and friendly!

Stayed in December 2023

Nothing, everything was beyond perfect!

The atmosphere was absolutely perfect!

Stayed in January 2024

All perfect

Excellent service

Stayed in January 2024

Breakfast was good but not great. Juice was tasteless. Lots of flies in the outdoor section, had to come inside.

Pool, Spa, Room were all great and very comfortable. The view from our room was amazing! The Ubud ambience was felt and instantly created a relaxing effect. The grounds and therapy pool area was so peaceful. Had a great massage experience.

Stayed in January 2024

Stairs to villa

The villa.

Stayed in January 2024

Nothing

Everything was fantastic

Stayed in January 2024

Every rose comes with a thorn.. the only drawback, specifically for us, as we like to walk around to feel the local area, was that the property is located farther than walking distance from any active area.

Clean comfortable rooms, excellent housekeeping , very polite and prompt room service even when we placed our order at 02:00 hrs. Not to forget the gentle staff who were always ready to assist.

Stayed in December 2023

Relatively far from Ubud, you need taxi every time and they don't allow Grab to come pick you up. Why not?!

Overall, great! Good value for the money. Mostly as advertised :-)

Stayed in December 2023

Everything. The stuff is very friendly, kind and helpful. We came for our honeymoon, we got free floating breakfast very big, honeymoon decorations and free cake and snacks! We had problems with the hot water the first night and they fixed it immediately! Very prompt.

Stayed in December 2023

No lock on villa back door.

Stunning hotel with beautiful features. Villas are something else. Really a very special holiday.

Stayed in October 2023