There was slight wear and tear around the hotel...but I guess that will be sorted soon enough since parts of the hotel was undergoing renovation in stages while I was a guest.

Impeccable service with smiles!

Stayed in April 2024

I booked 3 rooms and had to move room twice. Once for a cockroach, another for a shower head that did not work. Lizards and mosquitos in another room that we did not move from.

Breakfast was good at least. Upon feedback, they offered a free stay. However, would most probably not go back

Stayed in March 2024

Run down property in urgent need of a full renovation. Location too far from the city (close to the old airport - it doesn’t exist any longer)

Excellent service, friendly staff, park around the hotel

Stayed in February 2024

the facility is old and poorly maintained, the restaurant horrible and the room not clean. we had to ask every day for exchanging our towels, as the cleaning staff was randomly replacing them (we stay four nights). The breakdown of price on the checkout bill was not transparent upon review, with additional balance added on the last day. The staff at checkout explained that it is an issue in their system. This is not a five-star hotel! I am surprised Sheraton allows such facility to bear their name.

the staff applied a discount for us after a very disappointing lunar new year buffet dinner, completely inadequate in terms of service and food selection, and completely overpriced for the quality of the food offered.

Stayed in February 2024

All good

Good location and good food

Stayed in January 2024

I was dissapointed not getting the room that I booked (pool view) and the room was located at the far end of the 3rd floor with a lot of the equipments, particularly electric sockets were unsafe.

The swimming pool was the excellent part of the hotel with most of the staffs provided good services.

Stayed in December 2023

Pool was ok

Stayed in December 2023

Needs urgent maintenance

Friendly staff

Stayed in August 2023

room no well maintenance, dirty. feel like stay in 3star hotel.

Stayed in August 2023

the bed sheets lol. it was okay, it's just that i'm used to sleep in tencel bedsheets. the bedsheets were noisy if you make just 1 slight move.

everything. the staffs were welcoming and the whole place were beautiful.

Stayed in July 2023

Lobby do not have ac

Nice staff

Stayed in July 2023

The people were so caring. Especially bu ika with a smiling face helped us every single day mornings with customized vegetarian dishes and packed apple my kid when we go for sightseeing. It’s the people that make Sheraton wonderful place to stay

Stayed in July 2023

Everything else is disappointing considering the price you pay

Lobby

Stayed in June 2023

nothing. horrible experience. have stayed more than 50 hotels/ resorts this place was the worst ever experience. .

very dated property. bathroom door not closing. no one to attend despite complaint. the bed sheet are smelly. very smelly. the sheets are polyester/nylon. who uses non cotton bed sheets. There was no air conditioning in the room for all the three days. despite repeated request to fix the issue nothing was done.

Stayed in April 2023

very old, dirty, rundown. Not up to 5 star standards and not recommendable for Western discerning travelers unfortunately

the staff was very friendly

Stayed in April 2023

Sadly this beautiful old styled hotel has seen it's best years. Many items were broken, missing or dirty. We had to complain about a lot of stuff. Even the daily apologies were considered as bothersome (daily 1-2 letters, inclusiv gifts and physical visits by the staff up to 2 times a day). Food was average, sadly bread and other dishes in the club lounge was dry and not realy fresh.

Some rooms are being renovatet by now so you may be lucky to get a new one. The others are in a very old state. The staff tries their best to quickly fix the existing errors.

Stayed in April 2023

CLEANINESS WAS NOT IN THE ROOM NEAR TEA MAKING MACHINE AREA & NEAR ON THE WALL CLADDING FOR TV UNIT & EVEN FOUND UNWANTED ANT/ CROACROCH / ANIMALS IN THE ROOM BY MY FRIEND & he wrote review on google & in turn hotel send an appolgy with fruit basket in the room

I LIKE BREAKFAST

Stayed in March 2023

The facilities are old since it is an old hotel.

Good breakfast with wide variety of food. Very nice view of mount Merapi from the restaurant.

Stayed in December 2022

there is no swimming pool for adults

convenience of all services

Stayed in December 2022

The location

The facilities

Stayed in December 2022

This is the worst hotel experience I ever had. The hotel is very old, it requires renovation. Our room was awful - cleaning is terrible, I found dirt (!) everywhere - on a sink, bathtub, toilet, walls, tea cups, bed, towels are old and with stains, stains everywhere, mold, curtains were torn, pillows are uncomfortable, ac didn’t work properly, room is dark. You can hear sounds from corridor and other rooms as if people are at arm’s length. Breakfasts are fine, but I wouldn’t recommend Indian restaurant on 8th floor and cafe with pastries - not tasty at all. It was so uncomfortable and dirty - please don’t make the same mistake, choose another place

Guys from hotel service were kind and tried to help as much as they could

Stayed in December 2022

Some rooms are old fashioned

Hotel spacious area

Stayed in November 2022

Some rooms are old fashoned

Hotel spacious area

Stayed in November 2022

quite far from jogjakarta international airport

the ambiance

Stayed in October 2022

Very beautiful hotel with lovely staff, a beautiful garden, a nice pool and a very good breakfast. It's not far fro the city, but you need a taxi te get to the city

Stayed in August 2022