There's always something that could exceed your expectations (or didn't meet them) when it comes to the approach of the hotel. Regarding Somerset, it just clicked with my personal taste and needs. - Extremely skilled staff (every time I thanked the hotel manager in my thoughts) - super attentive and empathic, they go extra mile in any thing they do (it's not a joke: when I was hungry on my way to the airport Ana from the reception in 2 minutes fixed it and gifted me with a package of beautiful food; when I confessed that I drink a lot of water the extended amount of water was immediately delivered to my room). - Everything you need to keep up with comfort and healthy lifestyle you have on hand: selection of high quality foods at breakfast, gym, sauna (my personal gratitude to the hotel management), jacuzzi, great long swimming pool with unbelievable city view and even a running track. The selection at the breakfast is very balanced, well cooked and elegantly presented, I was impressed by Bubur Ayam and ingredients for Gado-Gado. For me all is enough, I don't feel lack of anything. I cannot mention just a minor flaw about Somerset Sudirman Hotel.

Stayed in March 2025

As someone without a clearly defined religion, and that appreciates silence, respect, and not disturbing others, the only problem is really all the really loud noise coming from the Mosque speakers. We stayed over the weekend, including the Friday, and apparently that's the day with the most praying/activity. I was travelling around in Indonesia for 1 month when I stayed, so was already used to the 4AM wake up calls, and just slept through it. But trying to enjoy the pool between 11AM and 2PM was literally impossible due to the constant very loud chants. There's not much more that I can complain about, and I'm usually very demanding.

Literally one of the best places I've stayed so far (from hostels and 5 star hotels), in thousands of stays and hundreds of trips around the world. Great friendly and helpful staff. Very good quality of construction, and minimal noise from neighbours or staff. I got a free upgrade to the larger one bedroom unit that was available. Comfy hard bed. Huge areas. 5 or 6 floors of parking. Very long pool and a practical gym with 3 treadmills. I didn't even check the ground floor which had a running track and BBQ facilities. I also didn't try the breakfast/restaurant since it wasn't included in my booking, and we ate outside due to various commitments. The location isn't too bad.

Stayed in February 2025

The location is bad and does not match the quality of the hotel,breakfast menu could be improved

Friendly staff, always helpful, comfortable room and spacious.

Stayed in February 2025

Very good location, good personel.

Stayed in February 2025

Last time we were in the last floor, it was quieter

All very good place, top location

Stayed in January 2025

Hmm maybe the location!

Everything was good , brand new hotel

Stayed in January 2025

new hotel with great location, very comfortable bed! room size is bigger than the picture. great service!

Stayed in December 2024

Everything!

Stayed in December 2024

Very friendly and helpful staff, clean facilities, amazing value for money. Will return to this hotel when we come again

Stayed in December 2024

- located in a busy road

- big spacious room/apartment for families - luxurious but value for money - decent breakfast, not much but sufficient options (local, western, bread) - friendly staff - centrally located

Stayed in November 2024

Good facilities, spacious room

Stayed in November 2024

-

The view

Stayed in October 2024

The breakfast was a little ordinary, with very limited choices. The croissants and pastries were a little stale.

The reception staff were very helpful and pleasant.

Stayed in October 2024

The hotel only has breakfast hours but you can call room service between 6 and 10 in the evening and order a meal. There was no small shop on the property

Staff were very attentive. Their interest was genuine.

Stayed in October 2024

nothing. it was great!

I loved the room, area and friendly staff. the kitchen was well appointed and it was nice to have a washing machine. it was quiet *except during prayer times-no worries cause it is actually a beautiful way to wake up.

Stayed in September 2024

N/A

Great sized room , location is handy as there are many restaurants and malls only short drive away. Staff are very helpful

Stayed in September 2024

Very easy and efficient. Staff at the desk were friendly and very helpful.

Stayed in September 2024

Nothing

Everything. Easy to find everything such as food and mini mart

Stayed in August 2024

Nothing much. The toilet is wet

Good security

Stayed in August 2024

N/A

The staff was friendly and welcoming. My original booking was upgraded upon my arrival. The property was well-maintained and the facilities were top-notch.

Stayed in July 2024

All good.

Very helpful and friendly staff, nice view, very clean, strategic location, near the great food of benhil. There's swimming pool and gym and laundry room. Safe.

Stayed in July 2024

The roads where the restaurants needed repairs and were a bit difficult to walk on.

All the staff were very friendly, also we could buy wine and alcohol at the hotel. Also close to a great food area and quickie marts

Stayed in June 2024

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Beautiful view from the balcony

Stayed in June 2024

Restaurant availability after breakfast

Very clean hotel and with good facilities

Stayed in April 2024