The journey to central Ubud can become tiring due to traffic. All told it can take up to an hour or more during heavy traffic in a car. Suggest travelling via motorcycle if you’re comfortable with this option. The internet connection was sketchy at times and buffering issues were common. Can get loud with kids running around in the common areas. There are other resorts in Jimbaran Bay and Uluwatu at a similar price point which offer a superior experience.

The free morning yoga classes were a real treat. Imagine stepping into a serene elevated rooftop room, its design inspired by traditional Balinese architecture. The space feels open and expansive, with wide, open windows on all sides, creating a space that feels sacred and peaceful. The various dining options at the restaurant were really good (and healthy) with a special call out for the breakfast smoothie bowl. The spa facility was also a really nice space, with options aplenty for choosing a suitable treatment.

Stayed in December 2024

A lot of love has been put into this place. It’s a stand out.

Stayed in January 2025

Nothing

Breakfast was hearty and delicious, a little too much food but loved the presentation. One of the best latte drinks I've had.

Stayed in January 2025

Nothing.

Fun style and memes. Gorgeous pool! We loved having vinyl in our rooms. Staff lovely. Food delicious. Everything amazing. Didn't want to leave!

Stayed in January 2025

N/A

Very nice place, beautiful, calm and with great staff. Room and facilities are new, I Love rooms design and overall design of the hotel. Breakfast is great as well. I arrived at 3pm and staff put a diner to my room, that was so lovely, rarely meet in big hotels, that made my visit special right from the beginning.

Stayed in December 2024

The view was fantastic

Stayed in December 2024

Nothing 🥰

The team was amazing - every single one of them. Kind, attentive, ready to help with anything.

Stayed in December 2024

It was obvious that there was much thought and care put in to Soulshine. All of my senses were nourished. Soulshine was an 11/10 for me.

Stayed in December 2024

It is an exceptionally property with professional employees, ready to make your stay memorable

Stayed in November 2024

The only slight let down, for me was the evening food, breakfast was incredible (a great array of fresh fruit and main dishes) but I would have wanted the main lunch and dinner menus to have been slightly more Balinese influenced and less western. Perhaps also a different menu from lunch to dinner. However everything I did eat (chicken Bao buns, smoothies, fried cauliflower, Mie Goring, Seared Tuen) were all delicious. It's a really minor detail considering your surroundings and also you can eat out in Ubud.

Everything exceeded my expectations, the room was stunning, the soft furnishings really added a great touch. It was also a huge room, much larger than I thought it would be with an incredible view over the rice fields. Super comfy bed, with a seating area and the chair swing on the balcony. The coffee machine and record player were fantastic additions as were the turndown service complete with bedtime treats and local story. Plus the fast kettle and water bottles (with water fountain outside the room for refills). Bathroom was amazing. A real luxury. Every detail had been thought of. The staff were incredible, a really nice touch is that they learn your name, something very small but makes you feel very welcomed. Special mentions to Dinda, Roy, Putu, Devi and Pranata in the restaurants and Ayu in the spa.

Stayed in October 2024

There was nothing I didn't like.

Such a beautiful place. Wonderful location, lovely staff..

Stayed in October 2024

The constant noise of the aircon and dehumidifier.

The grounds, staff, activities, room, view and tranquility.

Stayed in September 2024

It was not that we didn't like but it is not in the centre of Ubud, we didn't mind it as we hired a motorcycle to get around.

Great facilities, we enjoyed Soulshine very much,

Stayed in August 2024

nothing

Everything! the place was absolutely stunning and service impeccable! expensive but worth every penny!

Stayed in September 2024

Everyday they organized so many activities within the hotel and because of my busy schedule, I couldn't participate. There were painting workshops, cooking classes and so many nice activities. Hope to enjoy all of them next time!

The hotel was amazing, room was very big and very clean. The staff is very friendly and wiling to help whenever was needed. I have arrived around 11pm at the hotel and there was some fresh food as an welcome. In the next morning I had a birthday surprise, the staff started to sing happy birthday and welcomed me with chocolate cake, even if my birthday was 2 days ago. I really appreciated their kindness and I had a great start of holiday. Breakfast was very tasty, there is a menu from where you can choose a primary meal, besides that everyday I had fresh fruits, homemade jam and fresh basket with croissants and bread. For drinks there are so many types of coffee and tea from where you can choose, but for vegan milk or a matcha latte, there is an extra pay. The prices are affordable, but usually these should be included. Anyway this is not a negative comment, I just wanted to mention it. However I will suggest for more food options in the menu. Also, there is no phone in the room but the hotel has an application from where you can communicate with the reception, housekeeping, order room service or whatever you need. I found it very interesting and more helpful, especially that my requests were accomplished very fast. Overall, my stay was wonderful and for sure I will come back! I forgot to mention that I had one of my best massage ever!! ❤️❤️

Stayed in July 2024

We were just so surprised that the hotel serves alcohol and not soda drinks. only diet soda. more drink options would have been nice. i totally understand that its a healthy place but giving people options like white rice would be great. there is need for flexibility in terms of food because not everyone staying is on a healthy journey. we were there to enjoy.

enjoyed every minute. we loved the set up for our romantic dinner to celebrate our annivesary. it was absolutely amazing.

Stayed in August 2024

the noise cancellation is not good, can hear others talk outside

so many sweet details. always clean and tidy

Stayed in August 2024

The room decoration as well as the views (rice terraces with palm trees) have exceeded our expectations. We were absolutely amazed. Such a cool vibe from the moment you step into the hotel at Reception.

Stayed in August 2024

Would have loved to be able to leave the property and go for a walk with out being barked at by numerous dogs.

Tranquil environment was very relaxing.

Stayed in August 2024

Nothing

Everything was great staff friendly and exceptional

Stayed in August 2024

The amount of stairs when I have a bad knee

The resort is spacious but be prepared for stairs The food was great! I loved that the staff remembered your name and room number after telling them once!

Stayed in July 2024

The service at the restaurants was really hit and miss, we ate there a lot as the traffic into town often didn't make it worth it (walking was faster once you got close) and for breakfast one day it took us 90 mins to get all our orders. Then other times it was fine? The other difficulty was their system for charging back to the rooms, ours weren't quite right and I've still been chasing down an itemised bill as it was all grouped by where you ordered and a lot of things ended up on my name as I booked multiple rooms. It wasn't a big deal but for a 5 star resort just meant a painful checkout. The service charges on the facilities at this resort are higher than others, so keep that in mind when doing spas/food there but honestly you won't want to leave it's such an oasis.

Soulshine was so incredible, from the moment we arrived to the welcome drink and treat it was so lovely and well thought out. The design is gorgeous and you don't want to leave. The pools are excellent, our group had the funnest child-like time on the slide and jumping ledge and relaxing around the resort. With only about 80 people staying there it never feels busy even though it was booked out when we were there. The rooms are ridiculous, we kept gawking when taken through, free tea, a cocktail bar and the records were incredible. The rooms are also soundproof which meant playing music and hanging out with friends was possible and so fun unlike most hotels where you can't make that kind of noise. I didn't use the spa but my friends did and loved their range of treatments, was nice to do it so close by.

Stayed in August 2024

Check-in and check-out process was quite slow. Room service menu items were small portions and slow to arrive. Some items were quite expensive, not to mention the spa menu. Would have loved a magnesium bath for my muscles, but wasn’t willing to pay nearly $100 Aussie dollars to sit in water for 45 mins! As a solo female traveller, I didn’t like my room location right by the stairs, where I could hear every guest upstairs, walk past my room. This was unsettling. Also, no double locking of door available. Sliding door was not sliding with ease. Took me awhile to close each time. Wooden floorboards on balcony made it so noisey as guests walked past. Thin walls, could hear new guests check-in next door, argue, play guitar and use the bathroom! There were groups of people staying for a retreat of some sort. Felt that these people were considered first priority within the resort. DJ usually played till 9pm with a spot of singing/karaoke. Can be too noisey for early sleepers, like myself.

During the day it’s nice and quiet. Loved the seating area by the pool, where I could also have my breakfast. Breakfast menu was great. Online communication via app was prompt and easy to use. Enjoyed listening to a DJ during dinner time. Property layout is beautiful. Pools were stunning.

Stayed in August 2024

All of it

Stayed in July 2024