The location, grounds, staff & facilities were exceptional. If there were any negatives, it was a lack of thorough cleaning (there were personal Items left from the previous guests still in the suite on our arrival). The floors weren’t cleaned, with dirt marks and dead insects. These were minor issues and would not stop us from returning or recommending The Haven to family & friends.

Stayed in March 2025

The hotel is off the main shopping and eating streets in Seminyak. We arrived and left in the early hours of the morning and the staff was there ready to check in and out with a smile on their faces. When you walk into the lobby you look out over the pool which has lots of plants and trees around and the lighting in the evenings is very well done. The room was spacious and comfortable, massive bed, decent bathroom, comfy mattress and pillows. The service was 10/10 and the pool area was also 10/10. We had room service and food and drinks by the pool and everything we had was tasty and very reasonably priced. Overall it’s good value for money. We would definitely stay again.

Stayed in April 2025

The beds mattress were a little hard.

Right in the heart of Seminyak and only about 10 minute walk to the beach…Bintang Supermarket was very close by and has everything you could ever need! Breakfast spread was amazing with an omelette station. Lovely staff and we stayed in a pool access room. Open the doors and jump into the pool which had a pool bar with delicious cocktails. We loved staying here as it’s great value for your money. We would definitely stay again!

Stayed in March 2025

We often stay at The Haven. This time we booked a Deluxe room with balcony. We got an upgrade to a premium room with pool access on the groundfloor. Very nice of the staff. However, if you like to open the curtains in the morning and still want privacy, like we, then a room on 2nd or higher floor is better. Now the curtains had to stay closed, or people can see you in the room. If you want direct access to the pool of course great room. So next time we ask for room with balcony 😉. But our stay was great, welcome fruit, comfortable room and great breakfast. Staff is excellent. We come back soon

Stayed in February 2025

The bed was far to firm and the noise from the bar across the road was too loud

Over all very good

Stayed in March 2025

Rooms facing the street can be noisy.

Strategic location, directly connected to the street.

Stayed in March 2025

?

Clean Comfortable Location

Stayed in January 2025

Bathroom drainage was a little clogged

Conveniently located, super friendly staff

Stayed in March 2025

Breafast was a lot of foods but not to everyone's taste

Was a delight to walk into a prepared air-conditioned room after a long journey.

Stayed in February 2025

The Aircond was less cold but still not as need to be complained.

The people are so helpful and the place is so clean and neat..

Stayed in March 2025

The location of hotel is very nice Stuff was super friendly and helpfull Breakfast has to much variety western asian style

Stayed in March 2025

The drains smelt in the bathroom

The bar The staff went above and beyond

Stayed in March 2025

The rooms are tired and the balcony door did not shut. There is no storage space or drawers. There is a lot of wasted space where drawers could go. It was so noisy at night with the bar nearby that it affected my sleep

The staff and hotel were nice and pool area

Stayed in March 2025

Clealiness

Location

Stayed in February 2025

There was a lot of noise as they were renovating part of the building on the first floor, even though it was not early morning it was just near the pool area and it was difficult to relax. I hope they finish soon.

Breakfast was fantastic, everyday they have something different in the main menu, plus the usual selection of American breakfast. It is very centric to Seminyak beach and a lot of restaurants and shops around. The Suite with 2 bedrooms and a nice view from the 4th floor.

Stayed in February 2025

Breakfast was very, very average, not a huge choice, basic for sure (even have to pay extra if you want a cappuccino etc). The only negative I have on a wonderful stay.

Lovely room, super friendly and helpful staff, decent pools. Good value, convenient location to shops, walkable to the beach.

Stayed in February 2025

The mattress and pillows were hard. Everything else was ok

Good location

Stayed in February 2025

Haven, unlike many places, is refurbishing and maintaining its buildings constantly. I do think a bit of attention is needed to ensure that rooms that are looking somewhat jaded, are done promptly, especially the suites, that have the premium rates. I did see a number of other reviews similarly written. For the most part, this is a superb resort and considering the ongoing refurbishments, will remain so. As a keen environmentalist, less disposable bathroom products would be good. Refillable glass shower gel and shampoo dispensers would be good. I've been diving around S E Asia for over 25 years so would love to see real steps to reduce plastic significantly.

Firstly, the staff around Haven make stays there, extremely pleasant. I include the breakfast staff, Sugi, Darma and the many others, as well as the friendly and efficient housekeeping teams, the pool attendants and the gardeners. I've stayed so often here that some have become friends. And Yasa, Sara and Pardite are always a pleasure to see again. Staff in Bali are probably the nicest of any of the many countries I've travelled around but those at Haven, around the hotel, are especially good. I stayed at Haven Suites, which is separate from the hotel. I did have an issue with one suite (at that price level,) but Adhi, the guest liaison agent soon resolved the issue. Not all places even try to do this, so I give a lot of credit to Haven for this fast resolution. The Suites are being refurbished and the one I was moved to was excellent. It's a very attractive building. The pool and pool area are very nice at the Suites and the water is always clean and the pool area and gardens immaculate.A super Koi Carp pond also. The breakfast is very good, with a wide choice and the staff there first rate. Haven Suites also has a quiet reception/lobby area and a more relaxed feel to the hotel. It really is a very relaxing place to spend time. I've had around 40-50 long trips to Bali and have often stayed at Haven. I would always look at Haven Suites as one of my most preferable options on future trips to that part of Bali. A big thank you to all of the staff I met during my latest 3 week stay there and a special thank you to Adhi.

Stayed in February 2025

Bathroom

Location , service , facilities

Stayed in January 2025

Room for improvement - housekeeping could be better. For examples, replacing the hotel's shower/shampoo/conditioner daily, and guests have extra toilet rolls. In addition, ensure that the soap dish is cleaned daily and replaced with new soap. We opened one soap when checked in for hand washing, and the same bar of soap was on the soap dish throughout our stay, and the soap dish unwashed. Quite unpleasant.

The staff were very friendly and helpful. Overall, the hotel was beautiful and we felt very welcomed in our stay.

Stayed in February 2025

Room service is quite expensive and prices did not reflect what was on the menu

Great central location nice and clean rooms with good air conditioning

Stayed in February 2025

Old interiors

Hotel is quite big, not interiors are little old.

Stayed in February 2025

Nothing

The location is amazing! The restaurant is great.

Stayed in February 2025

Booking requests that are always turned down. Can't even manage a simple early check in, even though I am spending £2,000 here this stay and numerous long stays in the past. Also no control exerted over noisy guests in the hotel part, which I wouldn't stay at again. The Suites are quieter. Too many plastic bathroom containers that will end up in the sea.

Housekeeping and bar/restaurant staff are very polite and charming. The admin staff are consistently and totally inflexible about a slightly earlier check-in even though I knew rooms were vacant. Take that option off the platform as Haven are never capable of arranging it. Breakfasts are good. Pools are very large and nicely designed. Rooms basic but comfortable. Suites definitely need uograding, especially bathrooms and floors. But the Suites part of Haven have spacious apartments. The Hotel rooms, are reasonable sized. The Haven needs to refine the booking requests. If they are always unwilling to complete a simple task, like an earlier off-peak booking, remove the request option. Overall good. The staff around the hotel make the stay pleasant and deserve credit and the kindness of tips.

Stayed in February 2025