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Reviews of The Jayakarta Cisarua This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jl. Raya Puncak Km.84, 43253 Puncak, Indonesia

#33 of 45 hotels in Puncak

Guests' Choice

Review Score

Based on 24 hotel reviews

5.2

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    5.8

  • Location

    5.9

  • Facilities

    5.6

  • Staff

    7.7

  • Value for money

    5.8

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 24

  • Reviewed: January 23, 2025

    1.0
    Awful
    • Leisure trip
    • Group
    • Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Everything, we got electrocuted, our water was cold, there was no room cleaning

    Nothing

    Stayed in December 2024

  • Reviewed: November 24, 2024

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    everything towels are dirty.. blancket are dirty pillows are dirty lizards in the room everybody smoke in the Lobby😲😲😲 no privacy in the room. too noisy all the day and night. all neibours play fireworks even at 2am. no rest or enjoy. many insects and ants are in the room. very bad trip.

    staff and resto garden

    Stayed in November 2024

  • Reviewed: June 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    لايوجد مكيفات

    جميل جدا

    Stayed in June 2024

  • Reviewed: May 10, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is no air conditioner in the room

    Stayed in May 2024

  • Reviewed: July 17, 2023

    1.0
    Lack of hygiene
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of hygiene. No air conditioner at rooms. Every thing is poor and old need to be maintained The kettle is not working . The quilt is not cleaned and its color changed to yellow color. The somking smell is in the rooms. No hot water coming for shower because of one water heater for all rooms. Every thing is old and not as expections. I woke up sick from my nose because of the smells of smoke and dampness.

    No thing

    Stayed in July 2023

  • Reviewed: April 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The staff and location.

    Stayed in April 2023

  • Reviewed: September 14, 2022

    3.0
    Not worth staying with family, very dirty room no cleaniness
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 4 nights

    Did not like the room at all, very messy, not cleaned at all..spiders, ants moving around. Would not recommend anyone to visit here atleast not with family

    Breakfast was ok, surroundings was ok

    Stayed in August 2022

  • Reviewed: June 10, 2022

    7.0
    The price we paid didn't balance with the condition we got.
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 1 night
    • Submitted from a mobile device

    Bad bathroom condition. One window couldn't closed

    Good view

    Stayed in May 2022

  • Reviewed: December 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: October 29, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: July 28, 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: May 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: May 8, 2024

    8.0
    The hotel quite old but they maintaine the cleanliness well , in the night upper room are so noisy couldn’t sleep i was
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: January 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: December 7, 2023

    8.0
    Very Good
    • Travelers with friends
    • Superior Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: July 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: May 7, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: April 30, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: March 23, 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Bungalow
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: March 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: March 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: July 22, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2022

  • Reviewed: May 13, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2022

Showing 1 - 24

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