In room amenities felt old and dated. There were also insufficient charging points.

Conveniently located within SCBD.

Stayed in February 2025

We loved the space of the 2bedroom suite along with a wonderful breakfast and great service. We liked it so much we are certainly keen to return.

Stayed in December 2024

N/A

Very attentive staff

Stayed in January 2025

Our room was not ready on time when we check-in. Fortunately, the hotel offered extended check-out time for the next day.

Excellent location. Very near to everywhere in Jakarta. The same building with Pacific Place mall.

Stayed in January 2025

The hotel offers excellent staff service, comfortable accommodations, and top-notch facilities, making for a highly enjoyable stay.

Stayed in October 2024

Toilet cleanliness could be improved. The toilet seats could be changed and hoping that the sewage smells can be removed. Location wise can be confusing among the grab/taxi as the entrance to the hotels can be mixed up.

Breakfast is good with wide selections of juices and pastries. Room is good and comfortable. Kitchen is well equipped as for the dish soaps. Bonus point, next to the mall!

Stayed in September 2024

The house keeping cleaning was not good I could find hairs on the floor and the soap provided in one of the rooms( they did not change the soap!) The lightening of two rooms was very dim and could not see properly!

location spacious rooms comfort breakfast

Stayed in August 2024

Their way to room walking area was giving a feel of hospital, or more like a hostel. Should improve their entrances

View from the room and direct access of Pacific Place Mall

Stayed in August 2024

Nothing

It was great

Stayed in August 2024

The pool are not too friendly for kids,there is no kids area at the swimming pool, I would not recommend to bring infants to this swimming pool area and the generator rooms just next to the pool so you can’t be relaxing in this area the sounds from the machine it’s very loud and continuously and yes it’s very annoying. In the kitchen there is a dishwasher machine but there is no tabletes or powders as we can properly clean our dishes

Overall is good ,the staff the facility the location and the view as we are luckily to be on the 37th floor ,the bed are so comfortable,the rooms the interiors all are just what we are expecting.

Stayed in July 2024

The furniture is a bit worn out

The location is convenient and the hotel is connected to a mall

Stayed in July 2024

The room was a little dated. This was particularly true in the bathrooms where the cabinets were worn and the water from the shower had a little bit of an odor. There was an odor of raw sewage by the pool that was rather unpleasant. There was active construction occurring on the garden rooftop. The WIFI was a little spotty with reduced bandwidth at times.

We enjoyed our stay at the facility. The staff was friendly and helpful. The restaurant was clean and with multiple choices at the buffet. They also offered a menu with both Indonesian and Western dishes. Internal access to the Pacific Place Mall was a nice amenity.

Stayed in July 2024

Breakfast

Staff and facilities

Stayed in July 2024

While the rooms are a little dated, the impeccable service and outstanding breakfast more than made up for it.

Our stay at the Ritz Carlton Residences Jakarta was nothing short of exceptional. The location is ideal, connected to a mall which made dining and shopping effortless. The staff were incredibly welcoming and attentive, ensuring every aspect of our stay was comfortable and enjoyable. The highlight of our stay was definitely the breakfast spread, which was not only delicious but offered a wide variety of options to cater for all tastes.

Stayed in June 2024

The breakfast spread was delicious with a wide array of options.

Stayed in June 2024

The pictures at booking are a bit different then the reality. The entire WALL of the living room & the bedrooms are just so simple, not that nice as in the pictures. The kitchen is a bit too old. We can still hear (a bit) The noise from the road down there at night while we stayed at the 36th floor.. But all the beds are just comfortable.

The view from 36th floor of Jakarta city (Sudirman) is just amazing. & It connects to the big shopping mall. The location is perfect. The breakfast was delicious. The office boys, the security mens in front of the hotels & the stuff at the reception were very polite & so friendly.

Stayed in May 2024

Bathroom supplies could be upgraded.

Breakfasts were really nice. The staff went above and beyond, and they prepared special meals on my birthday. Excellent!

Stayed in May 2024

I reserved for 3 pax and there was no extra bed provided. I was told there was an extra charge. I was surprised because I always book rooms for 3 pax in Booking.com and the extra bed is already folded in the room charge. Anyway, at the end, they didn’t charge the extra bed. I also had to ask for extra towel because we were provided only with 2. There was also some question during our earlier stay. I booked for 3 pax with breakfast through booking.com but the records of the hotel show my reservation was only for 2. So I was being charged extra for the breakfast of my daughter. Fortunately , I had a copy of the booking confirmation so they were able to update their info. I have been booking through Booking.com for many years already and this is the first time this happened to me.

I liked the location.

Stayed in March 2024

Maybe because this was The Residences so we were just given bath towels. The hand nor face towels were not included. I noticed too that when I took a shower, there was dirt on the drain cover. The floor of the shower area was quite slippery.

We were upgraded to a 2br suite which was very comfortable because there were 3 of us. Breakfast had a buffet and we could also choose from the a la carte menu. It was right at Pacific Place Mall which was very convenient.

Stayed in March 2024

Rooms are dated

Location, staff!

Stayed in March 2024

the bathroom amenities were a bit below my expectation. there was only a fixed shower head, although with good water pressure, but i was missing the detachable shower head. also a bidet spray would always be a welcomed addition.

the hotel is beautiful upon entry to the lobby. its very luxirious. the staff are extremely friendly and helpful. the inside of the suite is above its competition when it comes to serviced apartments. the room service was excellent. the breakfast was exceptional. having a washer dryer in the room is really usefull especially with the hot jakarta weather. the beds are soft and comfy.

Stayed in January 2024

More stuff in the kitchen, the bed roon was a bit cramped compared to other rooms

Location, staff, spacious

Stayed in January 2024

The food in the restaurant was delicious. My only suggestion would be to offer roast potatoes as an option at the Christmas lunch brunch (the staff very kindly made my husband some which was a lovely touch, but we were surprised not to see them as part of the buffet).

Amazing location. Staff were very friendly and attentive. Our children really enjoyed the Kids' Club with unlimited candy floss and popcorn. They also loved the pool. Staff were very kind and even found my eldest son a football to play with.

Stayed in December 2023

No water in the apartment

Big space

Stayed in November 2023