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  5. Reviews of The Sultan Hotel & Residence Jakarta

Reviews of The Sultan Hotel & Residence Jakarta This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jalan Gatot Subroto, 10270 Jakarta, Indonesia

#197 of 540 hotels in Jakarta

Guests' Choice

Review Score

Based on 243 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.8

  • Location

    8.1

  • Facilities

    7.1

  • Staff

    8.5

  • Value for money

    7.4

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 17, 2025

    6.0
    Great value for price
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very centrally located and great value for the price. Wouldn't call it the best but for a short weekend solo trip it was perfect. Basic but decent gym. Nice pool and the rooms are spacious. The staff is super friendly. Decent breakfast buffet

    Stayed in February 2025

  • Reviewed: February 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Not as glorious as it was.. stayed here a few times. the last one was years ago at the hotel but 1st time at the apartment. this place seems run down, huge and very beautiful apartment but didn't get to use washer dryer because was told that will only available/accessible by long stay guests(didn't find this fine prints while booking though) Rooms are so spacious, and so do the bathrooms, BUT the faucets are not working properly, and there are leaking from the tub seeping to the bathroom floor.. We took every care to prevent that happening ..to jo avail. The staff was very friendly. The in and out routes are confusing and have to stop for directions. Apparently, the car has to go through basements parking and comes out the other way for in and out

    Near to JICC

    Stayed in February 2025

  • Reviewed: December 25, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    recent change to access the property

    All are okay. however, recently i saw access to the property become congested.

    Stayed in November 2024

  • Reviewed: December 5, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    A few little issues like my room door not closing by itself, and being stuck in the elevator for a little while because my card had expired despite having an agreed later checkout.

    The staff are, as always, very pleaseant and helpful

    Stayed in November 2024

  • Reviewed: November 26, 2024

    7.0
    Too old and dark
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Long dark black hair in the bathroom. Also some plastic on the carpet in the room. Makes me think they didnt really cleaned it. Also the aircon was freezing cold. No switched off posibility on the wall. Put in on max heat yet didnt change at all. The place is very old. Shabby. Dark. Reminded me of The Shining. I'm sure it was amazing 40yrs ago but not cool anymore.

    Beautiful gardens. Very nice breakfast. comfy bed.

    Stayed in November 2024

  • Reviewed: September 16, 2024

    8.0
    Very Good
    • Business trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Old hotel, very problematic elevator, only 2 worked bikes on very big hotel (3 bikes are broken) - we were 3 persons so we can't used it, noise isolation is not good (if sone festival or concert outside, in the room so noise), staff at reception is not good - always said yes-yes and nothing do (maybe they have a bad English, in really they understand nothing and says always just yes-yes-yes).

    Big room, good waterpool, good location, tunel to conference center is convenient.

    Stayed in September 2024

  • Reviewed: September 14, 2024

    6.0
    Just old five stars hitel trying to survive in CBD Jakarta
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hot water didnt working, old furnish

    Stayed in September 2024

  • Reviewed: August 11, 2024

    6.0
    Sunset for a Grand Old Lady
    • Business trip
    • Group
    • Grand Deluxe Double or Twin Room
    • Stayed 6 nights

    Facilities very tired. Basic furniture and fixtures (carpeting, bathrooms, electrical sockets, light fixtures, etc.) are worn and in need of replacement. Cable television signal was constantly buffering. No major international news (BBC, CNN, Bloomberg) channels available. Wi-Fi coverage was spotty. Gym facilities were adequate but in need of updating. Pool closed at 6pm. Limited menu selection at restaurants. Breakfast was far more limited than in previous years. Labyrinth drive through the grounds to reception from the street inaccessible to ride sharing vehicles.

    Excellent staff and service. City centre location. Cleanliness. Classic 1970s / 80s Jakarta grand hotel decor. Room was very quiet - as requested. Excellent housekeeping standard.

    Stayed in August 2024

  • Reviewed: August 8, 2024

    7.0
    convenient if visiting the convention center
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    The hotel is quite outdated, elevators take forever, and there are some problems with electricity sometimes. It is VERY invoncenient accessing the hotel, grabs and taxis have to go around the facilities and parking for 10-15 minutes to get to the entrance and then again to exit as the normal entrance is blocked, which is a pain when buying food or ordering grab to go anywhere.

    The hotel is right next to the exhibition center and connected by a tunnel, it's convenient. Pool area is quite nice.

    Stayed in July 2024

  • Reviewed: July 23, 2024

    8.0
    Very comfortable stay with a lovely big swimming pool and very friendly staff.
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    The restaurant did not have an a la carte menu for lunch or dinner. it was only an international buffet.

    I was upgraded to the executive floor where the room was very spacious. The pool was very nice with comfortable beds. The tunnel to the Jakarta Convention Centre was very convenient

    Stayed in July 2024

  • Reviewed: June 17, 2024

    8.0
    Always love staying here! Even though the building is old, I love the charm and the service is unbeatable. With the new
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    AC didnt work properly and could be really cold.

    Central area, great view of the skyline, easy access to public transport, pool is great. Great staff! Fanni at the receptionist was really helpful and kind.

    Stayed in June 2024

  • Reviewed: June 16, 2024

    8.0
    Overall, my visit was very enjoyable. It was a nostalgic experience, reminiscing about the old day
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night

    I did find a couple of minor drawbacks during my stay. The entrance was a bit confusing as many gates were closed, making it a bit tricky to find the way in. Additionally, the atmosphere in the Kudus lobby was slightly dim. However, these issues did not diminish my overall enjoyment of my visit.

    I recently stayed at the Sultan Hotel on June 11th and had a wonderful experience. The location is incredibly strategic, as I was able to walk to the main Senayan stadium (GBK) with ease. The staff were very friendly and responsive, making my stay even more enjoyable. What stood out the most were the delicious breakfast options and the serene swimming pool, which provided a perfect spot to relax and unwind.

    Stayed in June 2024

  • Reviewed: June 9, 2024

    6.0
    Good enough for a night with very low expectation
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    Very run-down. Once stepped into the hotel room, I was greeted by a cockroach. There are still some dead bugs. Floor, toilet floor not clean. Stained bedsheets. Cupboard doors couldn't close properly. Bathroom water choked. Hair dryer low power.

    Nearest to the sport centre. There's Youtube to watch from TV.

    Stayed in May 2024

  • Reviewed: June 1, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Grand Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The bathroom should be renovated.

    The service staff at reception and concierge were very kind and helpful, as well as the security at entrance and parking.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    6.0
    Great staff in an outdated hotel.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Due for an upgrade/update. Walls were dirty, amenities outdated, furnishings were outdated. Could be cleaner as well. Was put up on a smoking floor and it smelled like someone is smoking 24/7 in there.

    The staff speaks great English and they were extremely friendly and accommodating; m for once, I could communicate with them easily and the location is near to the stadium so if you’re heading for concerts there, this would be a great location.

    Stayed in May 2024

  • Reviewed: May 24, 2024

    8.0
    A pretty comfortable stay and recommended to fellow travellers.
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    Washrooms can be improved. The shower was pretty old and needs repair/change.

    The hotel property is huge, I really like the open area people can roam around freely and take fresh air. Hotel room was clean, quite good in size, the window was having sufficient sun light. Breakfast had many options, the staff was friendly and soft spoken. If you really like to jog, run and exercise in open, clean area then it's the best choice. 9 tennis courts, a very good swimming pool highlight. It's walking distance from IDX building and Pacific Place Mall. The MRT station is just right next to the building.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    6.0
    It's not too expensive so overall good stay
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    the elevator is rather scary, has sounds

    the traditional musical band welcoming guests and the pool

    Stayed in March 2024

  • Reviewed: March 21, 2024

    7.0
    Fantastic stay but stay away from their expensive and low standards food quality.
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Absolutely disappointed breakfast buffet. It’s expensive and standards are really low. Food are cold and not fresh.

    Plenty of shopping centers nearby. The staffs are great and friendly.

    Stayed in March 2024

  • Reviewed: December 5, 2023

    7.0
    Cheapest yet dated 4 star hotel in area.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Property is dated.

    Short walk to Jakarta Convention Center and GBK stadium. The wide cityscape view from my window. It’s the cheapest dated 4 star in area.

    Stayed in November 2023

  • Reviewed: November 29, 2023

    7.0
    Great stay
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Access to the hotel

    Tennis courts and coaching staff.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    6.0
    Serves it purpose.
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It is hard to get to. Very run down.

    CV lose to stadium

    Stayed in November 2023

  • Reviewed: November 19, 2023

    8.0
    1. Access to hotel almost a disaster how to find 2. Toilet a bit old fixtures. Overall stay was nice
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    1. Toilet floor too slippery if wet. 2. Shower head not nice, 3. Bath tub Shower head is good water pressure but a bit old

    Nice

    Stayed in November 2023

  • Reviewed: November 18, 2023

    7.0
    Dated property near JCC, tasty breakfast
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Property is dated. Took ages for the staff at the restaurant downstairs to get us the dinner we ordered.

    Short walk to Jakarta Convention Center and GBK stadium (inside the same complex). Wide breakfast selections and I think they're really good. The wide cityscape view from my window.

    Stayed in September 2023

  • Reviewed: November 2, 2023

    8.0
    nice choice for attending the exhibition
    • Business trip
    • Group
    • Deluxe Room
    • Stayed 7 nights

    The facilities are aged, some doors of wardrobe cannot be closed very well. The location is supposed to be tranquil, while there was some kind of event held in the stadium nearby, kind of noisy during the stay, especially on weekend morning.

    convenient location access to exhibition center, various food for breakfast, staff are friendly and helpful, there is a nice chinese restaurant inside the hotel.

    Stayed in October 2023

Showing 1 - 25

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