I absolutely loved our stay at the Westin, really high-quality resort with exceptionally friendly staff, a great selection of food for breakfast and a very nice pool with great views.

Stayed in March 2025

The location is not too good.

The breakfast was ok. I like the way the serve the egg at the table.

Stayed in February 2025

We absolutely loved the breakfast buffet! The staff were always smiling, attentive, and quick to respond to our needs. The resort is stunning, surrounded by lush greenery, creating a serene and relaxing atmosphere

Stayed in March 2025

Everything was excellent

The staff is very curious, helpful and goes above and beyond to meet your expectations

Stayed in February 2025

Everything was perfect. My kids loved the kids room. And morning yoga was amazing 🙏🏻 Very relaxing hotel and very delicious breakfast. Good location close to the ubud center and art market

Stayed in February 2025

Nothing

Amazing setting and even better service

Stayed in February 2025

My kids enjoyed the kids' club, and I loved the activities.

Stayed in February 2025

Entertainment is lacking especially at night. There weren't any performance nor live band after dinner, so there were nothing to do at night.

Westin Ubud was very nice, staff was very helpful and friendly. Every effort was made to change our room when we did not get interconnecting rooms, and the rooms we initially got were far apart. They changed our room floor and rooms so that our kids room were next to ours.

Stayed in January 2025

Me and my dauther had nice time at Westin. She enjoyed in kids club activities. They have rabbit and fish she was so happy to feed them. Room and the bathroom were big and modern. I liked balcony view. Stuff was helpful.

Stayed in January 2025

It is a little far out, if you wanted to be within walking distance of restaurants and cafes etc this place isn’t for you but it was perfect for us

Absolutely love the stunning infinity pool and the location of the kids club! Perfect for our toddler. The kids club staff were incredible with our son and I loved the yoga with Harry

Stayed in January 2025

I can tell when a room has not been cleaned, toilets and basins must be cleaned daily, shower doors has soap strips and I had to ask them to clean. Hotel only clean the room after checkout. During the stay they do the bed and change towels only.

Staff very friendly, nice quick check in. Try very hard to please all guests.

Stayed in December 2024

Our main complaint is that we were facing the road and the traffic is awful, keeps you up at night. Make sure you pay more to face the other side. We complained and tried to change rooms, however due to the high season, it was fully booked. They sent a cute fruit platter the next day, however we still had to endure the road noise. For almost £300 a night, this shouldn’t be the case. Other than this, we loved our stay!

- the facilities were fantastic - the staff were very attentive and welcoming - room service was super fast - absolutely loved the live singing in the evenings by the lobby area - excellent breakfast buffet - spacious king size room with extra bed for our 7 year old boy - fab WiFi (needed with little ones!)

Stayed in December 2024

Minor quibble but room wifi is a little bit spotty at different parts of the day (when we were back in our room), but works fine at the lobby.

We received a warm welcome on a rainy afternoon, and that set the tone for the rest of our stay. The room is spacious and comfortable. We had a really good rest. Shout out to Mas Bagas for his attentive service - he helped us with a Grab delivery person when we couldn't understand what was being said. Breakfast was good. Everyone was so friendly - it was a good start to my first trip to Bali. Highly recommend staying here.

Stayed in December 2024

The room, the breakfast and staff

Very friendly staff, wonderful room and over all great experience

Stayed in November 2024

Staff is best.. They make sure your stay is comfortable Staff at restaurant is amazing.. So accommodating to guests request and will keep on checking if anything is required

Stayed in November 2024

Still trying to figure that one out!!!!! 😇

Ambience is gr8. Facilities like pool etc are very nice. Excellent food. Staff is extremely helpful. Truely a five star property!

Stayed in November 2024

Occasional Noise from a generator next to my room and building works next door.

Food was excellent, staff exceptional

Stayed in November 2024

Breakfast at Tabia was a bit disappointing. Coffee tasted very good, but other than coffee, the rest dishes at Tabia were below expectation for a 5-star hotel.

Foods at Tall Trees were all quite delicious and reasonably priced. All staff members at the hotel were very kind, friendly and willing to help. Also, staff members were very well trained for their position and were able to speak good English.

Stayed in October 2024

None

Excellent stay in Ubud, and it truly exceeded our expectations! From the moment we arrived, the warm hospitality and attention to detail made us feel right at home. What stood out the most was the exceptional service from the staff, who went above and beyond to ensure our stay was enjoyable. We created wonderful memories here that we will cherish for years to come.

Stayed in October 2024

It was a little bit out of the way - you needed taxis to go places.

Food was excellent - the best we had anywhere in Bali. Location was beautiful especially the infinity pool overlooking the jungle. Extremely clean and everything was at a very high standard (day spa, gym, pool, restaurants, bar etc).

Stayed in October 2024

Happy hour cocktails are not very nice at all. They had trainees making them and they were awful. Wouldn’t mind if they were cheap but they are expensive and taste like hairspray. Complained to the main bar and they made them again for us. Full price cocktails are very nice. Staff are great but get a bit much with constantly asking if you need anything, obviously it’s the hotel making them it’s nothing to do with them they are lovely but sometimes you can have too much customer service

Only stayed for 2 nights Pool was excellent, rooms were very comfortable, breakfast very nice. Everything was great would definitely come again.

Stayed in September 2024

Bit more entertainment if possible

Breakfast was great , staff were absolutely amazing , such a welcoming place , I would come back

Stayed in September 2024

Just minor and unnecessary to mention.

The location is stunning in the middle of Ubud. The property is well maintained and very clean throughout. The restaurants offer amazing international and Indonesian/Balinese specialties. Last but not least the staff are extraordinary, helpful, polite and smiling all time to make the visit so special. Highly recommended.

Stayed in September 2024

Nothing

Clean with super friendly staff

Stayed in September 2024