Reviews of Thong's Inn Hotel Kualanamu 3 stars
Jl. Pasar V Kebun Kelapa, Kualanamu. Kecamatan Beringin Lubuk Pakam - Deli Serdang, 20552 Medan, Indonesia
#18 of 106 hotels in Medan
Guests' ChoiceReview score
Based on 121 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
8.6
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Facilities
8.4
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Staff
8.8
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Value for money
8.2
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Free WiFi
8.3
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Reviewed: 4 April 2025
Zoe
New Zealand27 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Nice gardens and pool to relax in. Garden cottage rooms had everything we needed. Daily housekeeping was included which was a nice touch. Food onsite from pool and restaurant were both good, lots of choices.
Stayed in March 2025
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Reviewed: 1 March 2025
Edward
Australia14 reviews1 helpful vote8.0“Great location, clean, friendly and importantly, close to Kualanamu.”- • Leisure trip
- • Solo traveller
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
No hot water in my shower but that’s OK a cold one was refreshing 🙂
Great location, clean, comfortable and nice staff.
Stayed in March 2025
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Reviewed: 19 February 2025
Erik
Sweden8 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Some noise from traffic and trains outside depending which cottage or room you have have and how sensitive you are.A few flights passing by but not night time.200000rp damage deposite which you get back when you leave.This seems to be standard on many hotells in Indonesia nowadays but good to know.Noise from outside is impossible to avoid in city areas like this and close to the airport so it's more information than a complaint.Food and drinks ok but not great and don't expect that everything on the menu is available.
Free shuttle service to airport every even hour. Takes 12 minuits from hotel reception to drop off at airport.Big hotel area,so big that you can go for small walks.Many park areas.Food and drinks 24 hrs and room service.Great pool.Great for one night if you wanna be close to airport.
Stayed in January 2025
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Reviewed: 18 February 2025
Edgars
Denmark18 reviews9.0“Great amenities that exceed expectations.”- • Leisure trip
- • Solo traveller
- • Villa Queen Room
- • Stayed 1 night
Would be great to find a solution for the heavy rainfalls as the outside areas become quite flooded.
Amazing value for money. Spacious and cozy room with great amenities. Awesome airport shuttle service functioning without a hitch. Great to relax in the swimming pool or have a meal at the hotel restaurant.
Stayed in February 2025
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Reviewed: 8 February 2025
Paul
United Kingdom6 reviews1 helpful vote8.0“Perfect ending for my trip to Sumatra.”- • Leisure trip
- • Solo traveller
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Not a lot wrong,
A great find after having been around North Sumatra, very comfortable end to my trip.
Stayed in February 2025
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Reviewed: 5 February 2025
Aiza
Australia72 reviews5 helpful votes9.0“Great spacious area to spend with family.”- • Leisure trip
- • Group
- • Villa Queen Room
- • Stayed 1 night
- • Submitted via mobile
The kitchen in villas is being made redundant.
The space and garden. Good bed shower etc
Stayed in January 2025
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Reviewed: 2 February 2025
Paige
Australia3 reviews8.0Very good- • Leisure trip
- • Couple
- • Cottage Queen Room
- • Stayed 1 night
Great accommodation for transiting to the airport. The staff were very friendly and highly accommodating to our early transfer to the airport. The poolside restaurant was nice.
Stayed in January 2025
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Reviewed: 23 January 2025
Emma
Malaysia2 reviews9.0“Overall, a pleasant stay with great ambiance, friendly staff, and a few minor areas for improvement.”- • Leisure trip
- • Family with young children
- • Cottage Queen Room
- • Stayed 1 night
The mosquitoes were a bit of an issue, but we can tolerate it since the place is really worth staying at.
The ambiance is excellent. The breakfast could offer more variety, but I really loved the coffee. It might be a good idea to add a small fridge to the room if possible. When I checked in, I found lizard droppings on my bed, so it might be worth addressing the presence of these small creatures. One thing I would like to highlight is that the room has a Qibla for prayer, which I think is great, because most hotels I've been to in Medan don't have this. Your staff is very friendly and helpful – thumbs up!
Stayed in January 2025
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Reviewed: 9 January 2025
Vaccaro
United States9 reviews9.0Superb- • Leisure trip
- • Couple
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Room was slightly small. Breakfast and restaraunt were pretty bad. For dinner didn't have half the things on the menu and most of the meal are just instant ramen. Breakfast was a typical meal buffet of fried rice and noddle, fruit was bitter and unripe. Def eat elsewhere.
Cottage was super cute and very clean! Very quiet at night and the bed was comfortable. The gardens and surrounding areas were really nice.
Stayed in December 2024
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Reviewed: 9 January 2025
Constanze
Germany14 reviews5 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Good place to stay in vicinity of the airport. The staff was really accommodating and friendly. The food was okay, the restaurant was open late and the breakfast was plenty.
Stayed in December 2024
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Reviewed: 23 December 2024
Veldscholten
Netherlands32 reviews9 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
You hear the trains and airplanes, but we chose to sleep here as it’s close to the airport. So not really a con.
Close to the airport with free shuttle that takes you there in 10/15 minutes. Staff is friendly and restaurant is okay.
Stayed in December 2024
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Reviewed: 22 December 2024
Nazariah
Australia5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Mosquitoes.
The pool, prayers space and the garden.
Stayed in December 2024
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Reviewed: 13 December 2024
Matthew
United Kingdom89 reviews9 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Good for catching an early flight, pool was great and staff were super friendly. Rooms could do with a little better maintenance and there were a few mosquitoes.
Stayed in December 2024
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Reviewed: 8 December 2024
Annika
Finland32 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
The staff is superfriendly! Deluxe rooms are big and bed very comfy. Great stay when transiting in Medan.
Stayed in December 2024
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Reviewed: 23 October 2024
Sharon
United Kingdom39 reviews9 helpful votes8.0“Good value for money for short stay”- • Leisure trip
- • People with friends
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
They were hosting an event the night we stayed there so music was loud and went in til late - not compatible with an early flight!
Good transit hotel near airport. NB Their airport shuttle only runs once per hour so take this into account when looking at flight times. We had early flight and had booked b & b. The hotel very kindly provided takeaway breakfast for us at 5:45am.
Stayed in October 2024
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Reviewed: 10 October 2024
Richard
Canada20 reviews2 helpful votes8.0“Nice place to stay pre- or post-flight.”- • Leisure trip
- • Solo traveller
- • Cottage Queen Room
- • Stayed 1 night
Poor internet.
Really good breakfast. Staff were very responsive
Stayed in October 2024
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Reviewed: 2 October 2024
Juanita
Australia7 reviews9.0“A great choice with pool near the airport.”- • Leisure trip
- • Family with young children
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Our cottage in gardens surrounds was perfect. The pool is expansive. A great airport stay.
Stayed in October 2024
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Reviewed: 18 September 2024
Kwai
Singapore1 review8.0“pleasant”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
airport shuttle
Stayed in August 2024
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Reviewed: 4 September 2024
Li
Australia19 reviews4 helpful votes9.0“Affordable and convenient”- • Leisure trip
- • Solo traveller
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Restaurant menu could have a fruit platter. Provide hand soap in bathroom. Improve restaurant staff's communication in English.
Close to airport and complimentary shuttle service. Attentive staff. Landscaped gardens.
Stayed in August 2024
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Reviewed: 29 August 2024
James
Australia2 reviews9.0“Good stop over”- • Leisure trip
- • Solo traveller
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Good clean place
Stayed in August 2024
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Reviewed: 26 August 2024
Kate
United Kingdom30 reviews2 helpful votes8.0“Great hotel. Amazing grounds and garden”- • Leisure trip
- • Group
- • Cottage Twin Room
- • Stayed 1 night
- • Submitted via mobile
Really convenient for airport. Shuttle was great. The staff were really helpful and went above and beyond- shout out for Mas Abdul !
Stayed in August 2024
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Reviewed: 22 August 2024
Shawn
Malaysia111 reviews2 helpful votes7.0“Ideal location for airport”- • Business trip
- • Group
- • Cottage Queen Room
- • Stayed 2 nights
Mosquitoes
Airport shuttle bus
Stayed in August 2024
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Reviewed: 20 August 2024
Geert
Netherlands20 reviews5 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Cottage Queen Room
- • Stayed 1 night
- • Submitted via mobile
Close to the airport, good beds. Friendly and helpful reception (Cecil)
Stayed in August 2024
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Reviewed: 14 August 2024
Emily
United Kingdom12 reviews2 helpful votes8.0“Unexpectedly good!”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Great for night before airport. Comfortable rooms. Fab staff. Good in restaurant really good!
Stayed in August 2024
