Reviews of Tunjungan Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jl. Tunjungan 102-104, Tegalsari, 60011 Surabaya, Indonesia
#101 of 160 hotels in Surabaya
Guests' ChoiceReview Score
Based on 64 hotel reviews
6.7Score breakdown
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Cleanliness
7.3
-
Comfort
7.1
-
Location
9.0
-
Facilities
7.0
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Staff
8.4
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Value for money
7.2
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Free Wifi
4.2
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Showing 1 - 25
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Reviewed: October 30, 2024
M
Malaysia42 Reviews3 helpful votes7.0Good- • Business trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
A bit old...
Location
Stayed in October 2024
-
Reviewed: September 3, 2024
Rogayah
Brunei2 Reviews8.0“Enjoyable”- • Leisure trip
- • Solo traveler
- • Deluxe Premier Room
- • Stayed 3 nights
- • Submitted from a mobile device
it could be noisy since the location is infront of the main road
the strategic location
Stayed in August 2024
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Reviewed: May 4, 2024
Latip
Brunei12 Reviews8.0“Improvement”- • Leisure trip
- • Couple
- • Special Offer at Deluxe Premier Room
- • Stayed 4 nights
- • Submitted from a mobile device
No iron and iron board provided
Near to Tunjungan Mall
Stayed in May 2024
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Reviewed: February 7, 2024
Kevin
Spain6 Reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Special Offer at Deluxe Premier Room
- • Stayed 1 night
- • Submitted from a mobile device
Installation looks old and smell old. The water that comes out of both the shower and bath was dirty (yellowish). Suposed to be a 4 stars hotel.
Good service
Stayed in February 2024
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Reviewed: January 26, 2024
Kacoeng
Australia13 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Premier Room
- • Stayed 1 night
- • Submitted from a mobile device
Hall way to the room not cold
Room quite big
Stayed in January 2024
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Reviewed: October 31, 2023
Echa
Indonesia15 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Special Offer at Deluxe Premier Room
- • Stayed 1 night
The Gym and swimming pool
breakfast is Ok
Stayed in September 2023
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Reviewed: July 13, 2023
Fify
Malaysia7 Reviews1 helpful vote8.0“OK”- • Leisure trip
- • Solo traveler
- • Hot Deal - Superior Room
- • Stayed 3 nights
- • Submitted from a mobile device
The facilities was outdated
Toilet bowl has hose. Stated at city center.
Stayed in July 2023
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Reviewed: July 8, 2023
Herman
Indonesia35 Reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Special Offer at Deluxe Premier Room
- • Stayed 3 nights
- • Submitted from a mobile device
The Lift is without Aircon .. very hot inside the lift...
Location
Stayed in July 2023
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Reviewed: May 15, 2023
Intan
Indonesia29 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Special Offer at Deluxe Premier Room
- • Stayed 1 night
nothing
all
Stayed in May 2023
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Reviewed: March 6, 2023
Ikhwan
Malaysia27 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Special Offer at Deluxe Premier Room
- • Stayed 1 night
- • Submitted from a mobile device
Room not refurbish and maintenance properly
Near to TP Mall
Stayed in March 2023
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Reviewed: November 27, 2022
Naveen
Singapore35 Reviews2 helpful votes6.0“goood location but poor maintenance”- • Business trip
- • Travelers with friends
- • Special Offer at Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
it’s spacious hotel but the poor maintenance and not clean especially inside the bathroom were I could see cockroaches
it’s just adjacent to Tanjungan plaza so it’s in the heart of the city and convenient for shopping
Stayed in November 2022
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Reviewed: October 26, 2022
Suyasman
Singapore7 Reviews8.0“Hotel Tunjungan”- • Leisure trip
- • Family with young children
- • Deluxe Premier Room
- • Stayed 7 nights
- • Submitted from a mobile device
Honestly for me , I really didn't like the elevators as it loved to travel very slowly or sometimes the elevator would breakdown completely. This really affected my time as the elevator took a long time to travel to my room. In the end, ease ensure the elevator is in working condition.
I loved the bedsheets . The smell of the lobby was very nice , smelled of coffee, really appealing to me. In the end, the experience was very enjoyable to me .
Stayed in October 2022
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Reviewed: October 20, 2024
Fazil
Ireland2 Reviews1.0Very Poor- • Leisure trip
- • Solo traveler
- • Special Offer at Deluxe Premier Room
- • Stayed 1 night
- • Submitted from a mobile device
Not clean
Not clean
Stayed in October 2024
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Reviewed: August 27, 2024
James
Indonesia3 Reviews1.0“DOES NOT MATCH THE PHOTOS - BE AWARE!”- • Business trip
- • Solo traveler
- • Special Offer at Deluxe Premier Room
- • Stayed 1 night
- • Submitted from a mobile device
No bedside power point. Mattress had bodily stains and so did the mattress protector. I felt contaminated! The mould in the locker rooms is so so obvious. The lift is slow as a snail. The TV did not work. The noise from the discotheque was the last straw. I checked out the very next day.
DO NOT STAY HERE. BE WARNED. Not much to like. Staff were okay, But the place was dirty noisy and run down.
Stayed in July 2024
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Reviewed: August 2, 2024
Mohd
Malaysia3 Reviews1 helpful vote5.0“Not likely to stay in Tunjungan hotel in my future visit to Surabaya”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 5 nights
- • Submitted from a mobile device
Old hotel. Facilities are outdated.
Close to shopping mall
Stayed in July 2024
-
Reviewed: May 6, 2024
Ramli
Brunei1 review5.0“Average”- • Leisure trip
- • Family with young children
- • Hot Deal - Superior Room
- • Stayed 1 night
View
Location
Stayed in April 2024
-
Reviewed: April 19, 2024
Haji
Brunei1 review5.0“Stay was good”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
Lift was slow
Not bad
Stayed in April 2024
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Reviewed: January 20, 2024
David
France11 Reviews1 helpful vote5.0“Event its good location, but this hotel isn't one of our favorit hotels in Surabaya”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
When we are in Surabaya, we like to try to stay in 4 or 5 stars hotels. So, this year, among the hotels we tried to stay, we reserved Tunjungan Hotel for 2 nights (27 - 29 dec.). The 1st night, we found that the duvet cover wasn't in good condition. Torn in some places. Also, duvet cover was not put correctly. The staff put the feet part in the head part. I asked to change our room. Receptioniste staff, was very nice, asked to the room service to change our duvet cover, because the hotel were full-booked, she couldn't give us another room. The day after, the room service staff made same mistake (feet part was in the head part). Our conclude that the room service staff didn't know how to put the duvet cover. It propably they were not trained well. So, finaly, we re-made it our self. Other thing is the hotel is an old hotel, we can smell it also in the corridor. The bathroom was clean, but it was seen old, too. There's no hair dryer. The lift sometimes didn't work well. We were in the 3th floor, but sometime, the lift didn't stop in the floor event we called. After 10 minutes waiting, we decided to take the stairs, and the stairs weren't clean, looked like they were never cleaned. The most of clients are local, but we hope that it's not beacause of it the management of the hotel doesn't care about the detail. Certainly that the location of the hotel is very good, but a good hotel is not only about the location. This 4 stars hotel is lack of investment, it could be very nice hotel if it well maintained.
The staffs (receptioniste, door men & in restaurant) are very nice & helpfull. Ideal location. In Tunjungan area, heart of Surabaya.
Stayed in December 2023
-
Reviewed: November 22, 2023
Heny
United States6 Reviews1 helpful vote1.0“Will be good for a kost/apartments but not hotel definitely not for leisure”- • Leisure trip
- • Family with young children
- • Hot Deal - Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
The building is very old, AC doesn’t work properly it was hot on all three rooms that I booked for my families. My brother had to sleep on the floor because how hot the room was. It was 105 Degree Fahrenheit in Surabaya. Shower water pressure wasn’t good. The view from windows are concrete wall.
Close to Tunjungan Plaza Mall
Stayed in October 2023
-
Reviewed: April 8, 2023
Lutfi
Indonesia39 Reviews5 helpful votes10“awesome”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
nothin
all
Stayed in April 2023
-
Reviewed: March 27, 2023
Peng
China2 Reviews1.0Very Poor- • Leisure trip
- • Solo traveler
- • Superior Room - Single Occupancy
- • Stayed 4 nights
- • Submitted from a mobile device
The network was so bad, the WiFi almost useless while the phone signal is very bad. I can not make Internet call with WiFi or my orginal package
The space is OK
Stayed in March 2023
-
Reviewed: March 14, 2023
Koichi
Australia18 Reviews3.0Poor- • Leisure trip
- • Solo traveler
- • Hot Deal - Superior Room
- • Stayed 1 night
it is old
Stayed in March 2023
-
Reviewed: February 5, 2023
Denis
Australia11 Reviews3.0“very dissapointed wit Hotel as not first time have stayed and 5 years earlier much better”- • Leisure trip
- • Couple
- • Deluxe Premier Room
- • Stayed 1 night
- • Submitted from a mobile device
passage way no AC poor AC in room carpet prorated needs replacing
not much room was very average scruffy linen no hand towels no washers no water no milk
Stayed in February 2023
-
Reviewed: November 26, 2022
Gede
Indonesia13 Reviews3 helpful votes5.0Fair- • Business trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Old hotel, no towels until we asked, slow lift. Poor breakfast, need maintanence
Close to mall
Stayed in November 2022
Showing 1 - 25
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