Reviews of Ubud Kerta City Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jl. Monkey Forest 15, 80571 Ubud, Indonesia
#404 of 422 hotels in Ubud
Guests' ChoiceReview Score
Based on 51 hotel reviews
6.9Score breakdown
-
Cleanliness
7.1
-
Comfort
6.7
-
Location
8.8
-
Facilities
6.8
-
Staff
8.1
-
Value for money
7.5
-
Free Wifi
8.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
-
Reviewed: December 3, 2023
Zhas_ac
Kazakhstan35 Reviews8 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Twin Room with Garden View
- • Stayed 6 nights
- • Submitted from a mobile device
near lot of night clubs every evening was some smell
good location, swimming pool
Stayed in December 2023
-
Reviewed: August 27, 2023
Grace
New Zealand11 Reviews1 helpful vote6.0“Friendly, cheap, convenient place to stay”- • Leisure trip
- • Solo traveler
- • Double Room With AC
- • Stayed 4 nights
- • Submitted from a mobile device
I didn’t like my room being serviced
Location was fantastic. Cheap and fit for purpose. Great WiFi.
Stayed in August 2023
-
Reviewed: June 28, 2023
Riverflows
United States193 Reviews36 helpful votes7.0“Good place to stay if you only need to sleep in the center of Ubud.”- • Business trip
- • Solo traveler
- • Twin Room with Garden View
- • Stayed 3 nights
They don't provide basic toiletries such as shampoo. Only small bar soap.
The host are very nice and friendly, also helpful. Location is perfect. It is in the center of Ubud where you can find nice ice cream store next to the accomodation. Also lots of shops. Close to grocery store.
Stayed in June 2023
-
Reviewed: June 20, 2023
Marshall
Australia3 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Twin Room with Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
bit dirty. loud street noise
the pool and aircon are really good quality.
Stayed in June 2023
-
Reviewed: May 19, 2023
Violet
United Kingdom19 Reviews2 helpful votes7.0Good- • Leisure trip
- • Travelers with friends
- • Twin Room with Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
Water refill needed to be cleaned and lacking staff presence
Excellent value for money and excellent location
Stayed in May 2023
-
Reviewed: February 4, 2023
Quentin
Australia10 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Double Room With AC
- • Stayed 3 nights
the hot water didnt work one day but then was working the next so it was ok
i like the Good location and the price for comfortable accomodation
Stayed in January 2023
-
Reviewed: February 24, 2025
Teri
United Kingdom35 Reviews3 helpful votes10“Highly recommend”- • Leisure trip
- • Solo traveler
- • Double Room With AC
- • Stayed 2 nights
- • Submitted from a mobile device
Na
Beautiful and clean. Staff really helpful!
Stayed in February 2025
-
Reviewed: January 7, 2025
Anamaria
Australia5 Reviews4 helpful votes4.0Disappointing- • Leisure trip
- • Family with young children
- • Double Room With AC
- • Stayed 5 nights
- • Submitted from a mobile device
There was no breakfast or spa, they don’t give toiletries , not even soap, we had to ask for toilet paper , it was very hard to find someone on the front desk and as a lot of people live there, is very hard to know who is working, they are doing a construction work inside the hotel so the hammering etc won’t stop until 10:00 pm, it was very dirty, you could actually smell the mold in the room, the rooms doesn’t look AT ALL as the pictures
Location
Stayed in January 2025
-
Reviewed: October 25, 2024
Paul
Ireland18 Reviews1.0“Awful”- • Leisure trip
- • Couple
- • Double Room With AC
- • Stayed 1 night
- • Submitted from a mobile device
Customer service
I did not stay here. The hotel let me book a room at 1am on booking.com and there was no one at reception when we got to the hotel and the manager would not answer his phone. I am still awaiting a refund!
Stayed in October 2024
-
Reviewed: September 20, 2024
Zachary
Singapore3 Reviews10“Affordable”- • Leisure trip
- • Group
- • Double Room With AC
- • Stayed 1 night
For the price I paid the atmosphere was peaceful, convenience on a budget
Stayed in September 2024
-
Reviewed: September 20, 2024
Hunter
Australia2 Reviews10“Ideal for a quick getaway”- • Leisure trip
- • Couple
- • Double Room With AC
- • Stayed 1 night
The hotel is conveniently located near some amazing restaurants, so finding a great meal was easy. The room was super comfortable, and I felt relaxed the entire time
Stayed in September 2024
-
Reviewed: September 13, 2024
Rizwan
Malaysia3 Reviews10“The location was ideal”- • Business trip
- • Group
- • Double Room With AC
- • Stayed 1 night
The location is ideal, just a short walk from amazing local restaurants and vibrant street food markets
Stayed in September 2024
-
Reviewed: September 13, 2024
Zharif
Malaysia2 Reviews1 helpful vote10“Comfortable and Relaxing”- • Business trip
- • Solo traveler
- • Double Room With AC
- • Stayed 1 night
The spa was a highlight, offering a great way to relax after a busy day, peaceful environment helped me stay focused and refreshed
Stayed in September 2024
-
Reviewed: August 28, 2024
Kassi
Australia3 Reviews1 helpful vote3.0Poor- • Leisure trip
- • Group
- • Double Room With AC
- • Stayed 4 nights
- • Submitted from a mobile device
Owner is rude and not helpful at all. We ordered 3 ground floor rooms, however the owner told us bad luck and had my elderly mother stay on the top floor. There is no lift and No TV or Kettle in the rooms as advertised. Very very basic room and ours stunk really bad.. musky in bedroom and the bathroom smelt like a urinal! There was no hot water for the first 2 days even though the lovely staff member tried to fix it multiple times. Monkeys came in aggressively one day, it was a bit scary though staff did pull out a gun (and speaker😂) to scare them off. This place does have potential however probably not with the current owner.
Location is great. Right near the markets and close to many restaurants. Male staff member was lovely and tried hard to look after us.
Stayed in August 2024
-
Reviewed: August 27, 2024
Bagas
Indonesia3 Reviews10Exceptional- • Leisure trip
- • Group
- • Double Room With AC
- • Stayed 1 night
All of this at a very reasonable price. just minutes away from the Monkey Forest and other popular attractions
Stayed in August 2024
-
Reviewed: August 14, 2024
E
Netherlands23 Reviews3 helpful votes2.0“Would not recommend”- • Leisure trip
- • Travelers with friends
- • Twin Room with Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
One day we didn’t have water and the other day no electricity (so also no airco, wifi, lights etc.). When we asked the staff about this their response was “you have cheap room”, but I think we would at least get these basic amenities. Also nobody at reception and no daily housekeeping.
Good location
Stayed in August 2024
-
Reviewed: August 12, 2024
Daria
Russia20 Reviews3 helpful votes4.0Disappointing- • Leisure trip
- • Family with young children
- • Double Room With AC
- • Stayed 2 nights
- • Submitted from a mobile device
The only two good things about this hotel are the location and friendly staff. Terrible smell of humidity and mould in the room. What is worse, when leaving the hotel this smell still stayed at the clothes. Dirty bedsheets, dirty bathroom. The toilet was leaking to the floor. No hot water the first day.
The only two good things about this hotel are the location and friendly staff. Terrible smell of humidity and mould in the room. What is worse, when leaving the hotel this smell still stayed at the clothes. Dirty bedsheets, dirty bathroom. The toilet was leaking to the floor. No hot water the first day.
Stayed in August 2024
-
Reviewed: August 12, 2024
Lachlan
Australia2 Reviews10“The location made it easy to access key attractions”- • Leisure trip
- • Family with young children
- • Double Room With AC
- • Stayed 1 night
This hotel in Ubud was perfect for my tourist adventure! Being just minutes from the Campuhan Ridge Walk, Monkey Forest and other key attractions made exploring the area so convenient
Stayed in August 2024
-
Reviewed: August 12, 2024
Sheryl
Indonesia2 Reviews10“The location was convenient”- • Leisure trip
- • Solo traveler
- • Double Room With AC
- • Stayed 1 night
Being so close to the Monkey Forest and Ubud Palace made it easy to explore the best of Ubud!!
Stayed in August 2024
-
Reviewed: August 12, 2024
Eliza
Singapore2 Reviews10“Amazing staff at this Ubud hotel”- • Leisure trip
- • Group
- • Twin Room with Garden View
- • Stayed 1 night
Thanks to the amazing staff, they were incredibly friendly and went out of their way to make us feel welcome
Stayed in August 2024
-
Reviewed: July 22, 2024
Aidan
United Kingdom4 Reviews1 helpful vote1.0“Do not book”- • Leisure trip
- • Family with young children
- • Double Room With AC
- • Stayed 1 night
- • Submitted from a mobile device
Better the rooms stay empty than to con any more people out of their money. Does not deserve the one star it had been given. Watch out for fake reviews of this place.
Do not book
Stayed in July 2024
-
Reviewed: June 19, 2024
Ravi
India1 review1 helpful vote1.0Very Poor- • Leisure trip
- • Family with young children
- • Double Room With AC
- • Stayed 1 night
- • Submitted from a mobile device
Bad smell and the maintenance of property
Location
Stayed in June 2024
-
Reviewed: May 12, 2024
Shiaz
Maldives3 Reviews2 helpful votes1.0“Choose this hotel to stay one night after long day of travel to explore ubud and near by places. I arrived to hotel arou”- • Leisure trip
- • Couple
- • Double Room With AC
- • Stayed 1 night
- • Submitted from a mobile device
Ignorance and irresponsible by property
Worst experience in hospitality life
Stayed in May 2024
-
Reviewed: December 24, 2023
Janssen
Australia14 Reviews10“I really enjoyed my stay at kerta hotel. The rooms were very clean and comfortable. Staff we awesom”- • Leisure trip
- • Solo traveler
- • Double Room With AC
- • Stayed 23 nights
- • Submitted from a mobile device
I got no bad negative about this place. Their hospitality was fantastic.
Rooms were nice and staff were helpful and friendly. Really enjoyed my stay and everything was so close to shops and restaurants. Balinese people were so friendly and got a lot of respect. With their culture.
Stayed in December 2023
Showing 1 - 25
Guests also reviewed these properties:
-
Landhaus SonneLieg, Germany
-
Résidence Le RelaxPorto-Vecchio, France
-
La Rose des VentsMontauroux, France
-
Casa HavanaCostinesti, Romania
-
LabeondoMuskiz, Spain
-
Fin and Feather Guest LodgeBoksburg, South Africa
-
Villa Casa Santana - Heated PoolLagos, Portugal
-
Underground Bed & BreakfastCoober Pedy, Australia
